Roberts Ace Hardware

Nice to have this hardware store near by. My dad is older now so it’s great to be able to ask questions and know your getting good advice.

Small town superior customer service found here! Employees always willing to help out and get your questions answered. Love coming here when you need an alternative to the big stores.

Need anything — even a ‘how to’? This is a great ‘neighborhood’ store.
Great selection — the owner even brings in fun, kitschy items… from inexpensive little jewelry items to a few Willow Tree figurines, kazoos & old time candy.
This is our ‘go to’ store for keys to plumbing supplies, with great pricing.
We all should support local businesses! Big Box stores have their place … but not always as fun or necessary.

Most of the staff is helpful and friendly, except for the owner. Very rude and bossy. I can get the same goods at Lowes or Home Depot.

I came here on a Tuesday afternoon, 2÷10÷15 looking for a key chain cover for my broken car key. I saw that they had one, but before I approached the cashier’s counter, I stopped and decided to put my key in to see if the cover fit because it looked a little too big. It turned out that I was right, so I put the key cover back onto it’s packaging properly, and hung it up with the rest of the merchandise. As I proceeded to walk out the door, the cashier yells at me from behind her counter (while she was ringing out another customer) and said «did you put that key chain back?!» I responded «yes.» She gave me one of the most ugliest snarls and responded «okay» and rolled her eyes. She thought I was lying.
Now, I am a 33 year old adult, with a job; why in the hell would I want to steal a $ 10 key chain? On top of which, I know that she saw me putting the key into the cover and I was in plain sight where any of the other employees and customers could have easily walked by and saw me (which some people did), and that was okay with me because I had no intentions of stealing it. I’d have to be one bold and petty individual to steal a flimsy, faux leather $ 10 generic key chain in front of several employees and customers. I asked the lady if she wanted to walk to the back of the store with me to double-​check that I had put the key chain back. By this point I am pissed because she has sideline accused me of stealing, called me out and attempted to belittle me in front of other customers and my child, and has broken the law by insinuating that I had stole something before I had even walked out the door. I also asked her if she wanted to check the cameras to make sure that I put the key chain back. By this time, she could no longer make eye contact, and is stuttering saying «no, no, that’s okay!» because she may have realized that she made a mistake.
I gave this place two stars because the first time I visited this store, the employees were super nice and helpful during that visit. Other than that, I’d rate this place a zero due to the level of ignorance and lack of professionalism that this lady displayed.
I will not be returning. I can find what I need on eBay which will more than likely be cheaper, with free shipping.

Ace usually has those hard-​to-​find items you can’t get anywhere else but it’s so annoying going out of your way to come here to spend 2x’s more than anywhere else. Plus all the Ace Hardwares don’t take back stuff from other Ace Hardware’s. How ridiculous is that?

Great service and parts made of metal instead of plastic! Not the selection of the big-​box a mile and one-​half away, but sometimes you need quality instead of choices.

Came because they claim to cut high tech auto keys. Not only did I not get a key cut but I was told they could not cut the key for my Honda. If you are going to advertise that you cut high tech keys then you should be able to.

Helped out immediately upon entering the store. Found most of what I needed the only thing they didn’t have was a filter for my shower head. Friendly staff, great service.

Was in this neighborhood running errands when I remembered that I needed some caulk for my tub. ACE hardware is my first go-​to place for home repair stuff and I had not yet been in this one. Even though I had never been here before, I was able to find what I needed in under 2 minutes, find someone to ask a question about the product (and they actually knew what I was talking about), and check out.
Clean, well-​organized, with a very helpful staff and check-​out crew, I would recommend this any day over wandering aimlessly around a warehouse hardware store praying to find someone to help me. Parking is easy and close to the door.

This location is the best I have been to so far. The staff is always real helpful, knowledgeable and very friendly. Every time I come here for something they always are quick to find what i need.

This is a very small store, with a very limited selection of products. We always hit up this store and make do with the limited selection, but it’s hard since both Lowes and home depot are just a mile away and you know you’ll get exactly what you need at lower prices.
Most of the staff are very friendly, but this past week we rushed in about five minutes before closing for something small. At exactly one minute to closing, an assistant asked if we were done. When we said we’d be just a minute, he rolled his eyes and said he had a family that he’d like to see. We dropped what we were looking at and walked out. It was not like we were there looking at and deciding on tiles or fittings options for 30 min after closing — just some yard gloves that we wanted to make sure was not made of latex. It doesn’t matter if you are a chain or a mom and pop store — make the customer feel like an idiot (especially in a non-​situation like this) and see your $$$ flow the other way. To be fair, we’ve had pleasant experiences with some other staff, but lately it seems that none of them are very knowledgeable about the products in the store at all (reading labels and repeating what it says does not count).

Yes, Ace is still around! This location is pretty small. They have larger ones. But none the side of Lowes or HD. Still, Ace carries stuff you won’t find in other stores. Less selection, but often better quality. I wouldn’t come here for lumber or PVC or anything like that. HD is fine. But if you want a proper brass shut-​off, or metal (not plastic!) backflow preventer, HD and Lowes probably doesn’t have it. Ace does.
Oh…and this location has a rack of specialty sodas, too. A tad pricey, but some good stuff to be found there!

I love this store. I will always go here first before going to Home Depo or Lowes.
You can acutally find someone to help you with in minutes.

Friendly staff. They are ALL polite and helpful.
Whenever I need something that from a hardware store, ACE is the place for me.
You can get everything you need without walking a few miles inside a warehouse store.

Ummm, I went in there to have a bunch of keys made. $ 16 worth. Yes, nice and friendly people there, but that doesn’t make up for incompetence. Not a SINGLE key worked.

They were quite helpful when we went in. I had to special-​order an item. I later found it at Lowe’s in stock and $ 11 cheaper. I called Ace to cancel my special order. The girl asked if I could calk back in the morning! No, I work, I am calling now.? Good service except that.

Not all Ace’s are alike, as they are franchised. I’ve been to some where it feels dead and the staff lacking, but this location has always been consistently helpful. I pick an Ace for knowledge and helpfulness, b/​c there is enough of them around I can be picky.
I come here:
1. Sheer convenience of walking in/​out
2. When I can’t find what I’m looking for at Lowe’s or Home Depot — Selection actually varies btwn the 3 stores (ie. metal shower drain thingy when you look down at your toes…).
3. Paint colors (this franchised Ace doesn’t carry the BenMoore Pottery Barn colors though)

This is my nearest neighborhood Ace, so I traipse in here fairly often for the odd doodad or thingamabob. The staff is always friendly and helpful and will help you find what you need. The four stars is for the personable local staff, NOT for the faceless corporate troglodytes that comprise the vast Ace bureaucracy. Here is my cautionary tale about dealing with those boneheads…
I bought a shop-​vac at this store because of a great deal ($ 10 rebate on a $ 40 item). I did have to remind the cashier that there was a rebate on the item so that she would furnish me the appropriate form. Luckily, it appeared, I could submit for my rebate on-​line. Turns out, my Ace Rewards on-​line account could not be activated, presumably because of some mysterious required gestation period. Ace customer service telephone operators were no help in getting my account set up, they just explained that I was not in the system.
So I reluctantly pursued my rebate the old-​fashioned way which involved filling out a form, enclosing the UPC barcode from the box, and sending a stamped envelope to the great Ace Rebate center in the sky (actually, it appears to be in El Paso). Now I get to «please allow 8 weeks for processing». Great. An e-​mail promptly assures me when Ace receives my claim. So then I wait. And finally, eight weeks later I get a postcard telling me that my rebate request cannot be processed because it was missing a receipt!
Fortunately, I am well-​organized. I have scans of everything sent to Ace, including the form which DID NOT specify the need for including a receipt. Simply the UPC code and the completed form was all that was requested! However, the Gods of Ace (who apparently now reside in the «Rebate Resubmission Department» in Miami, Florida) have smiled on me and allowed me to claim my rebate by sending in that darned receipt that they never requested. So off it goes with the cost of another stamp.
Turns out my Ace Rewards account is now activated. So any future rebates can be handled on-​line. But I hate having to deal with that lame corporate bureaucracy for a measly $ 10. I also want some popcorn. My old neighborhood Ace in Sacramento offered free popcorn and coffee with your purchase. Yeah… that would make me feel better!

I came in here a couple of times while watching over my Mother’s house in Chandler to either check out or purchase lawn products and gardening tools to help with the upkeep and really liked the store. I found myself coming back more often because it is so much easier to navigate than the big box stores and you can always find someone to help you and answer questions. And you can park right in front of the door with no long walks to and from your car! I would definitely be a regular here if I was still in town. Plus I could combine it with a trip to Churchill’s Pub next door for my British food fix! Keep up the good service guys!