Rock Lobster

My wife and I wanted to treat her grandparents out to a nice dinner experience and decided to give Rock Lobster a shot. The ambiance and décor inside is superb. The K.I.G. specialty roll was definitely my favorite. Unfortunately, teppan was disappointing — I ordered the NY Strip and my wife ordered chicken. Both our meats weren’t seasoned at all and had no flavor, especially the chicken.
Our sub-​par teppan experience could have been entirely due to the chef. This was our grandparents first time doing teppan so they were very captivated by the aspect of it. At the end, our grandmother clapped for the chef, to which he rudely replied, «Don’t clap. Just give me money.» I’m not one to talk bad about people, so I’ll just leave it at that.

We have been eating at Rock Lobster for the last 2 years. The food is consistently excellent, fresh and the service is exceptionally good. Heather Hanson the manager always greets us with a smile and remembers our favorites.

I was craving teppanyaki so we bought a Groupon for Rock Lobster. Walking in, I like the ambiance of the place. It is small inside, but nicely decorated. There seems to be only certain times the grill is available. We arrived at 5:30 to an empty grill, but the hostess wasn’t sure we would be able to eat without reservations. We were a party of two. She goes to ask someone else, maybe manager, and we are sat at the grill. Akward.
Look over the menu next, and I have a bit of sticker shock. We usually eat at Osaka, which is closer to us, but figured it would be about the same price, even less with a groupon. Wrong.
The food was fine, it was standard for a teppanyaki experience, but nothing I felt that justified the increased price. They even charge extra for fried rice. The serving I felt was smaller than other places too.
I gave some stars for service and atmosphere, but next time I will stick with what I know.

I love the great selection of rolls, sushi and poke! Always fresh and great tasting! Great happy hour specials! And now with the heat you can get good discounts on Thursday with their beat the heat special!

Really good sushi. I can’t believe I’ve lived near this place for so long and haven’t tried it until recently. Creative and delicious sushi rolls, both traditional and their own creations. Try the Poppin’ or Tataki, excellent!

Slightly unimpressed, and annoyed. I live downtown, so this place isn’t exactly around the corner. With that being said, I still chose to do the groupon and try the place out. I like Benihana’s for special occasions, so I figured trying this place out at a discount would be a good way to find out if its comparable.
The place is SUPER small. I felt a little cramped. Our server, Christopher, was friendly. Our visit started off on the wrong foot though, when arriving at 3pm was told that the Teppan did not start until 5pm. Now, unless I had a MAJOR blond moment, I did NOT see that anywhere at all on their website, nor the groupon voucher. Very frustrated, figuring we drove 20+ miles for THAT, not just sushi rolls. My 7 year old gave me the stink eye the rest of the visit too, as he was looking forward to it. We chose the California tempura sushi rolls, with the teriyaki chicken rice both. Both were just okay.
With that being said, I feel like we could have had a totally different experience, had we had the teppan we came for. So, yes I will buy another groupon, and yes I will make sure to come after 5. I will write a review, so we shall see!

Food is always amazing. Love the Sushi! Heather is hands down one of the best servers in the business!

A new go-​to lunch spot for me. Service is always very quick, and they have a really solid lunch menu. For $ 11 you get a roll, three pieces of nigiri and miso soup or a salad, and will give you a discount if you can prove you work in the surrounding area. If you’re only tagging along with your sushi loving friends they also have cooked traditional options on the lunch menu as well. No matter your lunch choice, they offer a punch card so your sixth meal is free.
I can only base my experiences off their lunch and happy hour, but have been very satisfied with the quality of food, service, and price on each visit.

We had a nice Sushi dinner here last night. Great variety of rolls and delicious tempura ice cream dessert (perfect to split). Although the patio is gorgeous for our amazing weather in AZ the manage or owner should be aware of how dirty the white walls are. Our booth looked like someone has a field day with soy sauce splattered all over the wall. Details like this shouldn’t be missed At the end of every shift. A bucket of hot water and bleach and it will come off. I messaged the business I hope they clean up the patio.

My daughter and her prom group just left this restaurant. My daughter was in tears. They had a decent dinner but the check was supposed to be split with each person on their own ticket. The server charged my daughter for the entire table! They reversed the charge but put a $ 77 (In addition to the $ 25 they ran after that for her actual check) dollar hold on her card which will not fall off until sometime next week.
My daughter works hard for every penny she makes. She pays her own bills and is a hardworking, advanced student graduating a year early this year. Tonight was supposed to be her hard earned night out with her friends but instead it could have been ruined because a server can’t pay attention to details.
I will never recommend this restaurant to anyone. For a business establishment that is supposed to be a little more upscale, they could pay better attention to the customers. Way to ruin what was supposed to be a special night.

We came here on a whim on a Thursday night. We assumed it was going to be busy and made a reservation through OpenTable.
When we got there the hostess said they don’t check for reservations on the weekdays, which was off putting to say the least.
Regardless, the food was alright. Compared to a Japanese restaurant I would say it was subpar. The overall experience was lacking, while the waitress was attentive in refilling our drinks the food came out 10 minuets after another and we ordered 5 items so there was a lot of waiting involved.
I don’t think I would return as this place was not for us. I believe this was more of a hangout than an eatery.

Came here for Teppan, and the food definitely exceeded my expectations. Decent cuts of meat and fresh seafood, both well-​prepared. Great drink selection, though stick to wine as the cocktails weren’t very strong.
As for service, the Chef was personable and entertaining, while the waiter was just ok, he didn’t seem to care one way or the other — I guess I expected better service for dropping $ 130 for 2 on a random weeknight dinner. I know it’s not a fine dining establishment, but at least smile and pretend you care :)
Other than that, the food made it great!
Loved the décor, and enjoyed the fact that it was tucked away in a quiet neighborhood. I’ll be back to try the sushi!

Food was good but service was horrible. Waitress kept forgetting little things. Need lemons? Better ask three times and wait 15 minutes. Fork? Yep… Ten minutes while your food cools off. We were not the only people either, saw other tables tracking down their waitress too trying pay their bill so they could leave… Service was bad bad bad. Heather — you should get a different job in another industry, bit then that industry would suck ass too, best you stay where you are… At least I know not to eat there anymore.

Been here twice so far. waiter really knows the product, lolipop is sushi with a cucumber wrap, n had quail egg shots. delicious. wife had a burger which was very good as well, especially for a sushi place. very clean restaurant, knowledgable staff. decent pricing.
next trip i got the waiters suggested cinco de mayo. wow. best sushi i have tried, vwill be hard to sample others n hold to comparison. excellent spot in great area. kudos

We showed up around 2p and were the only customers. The sushi was «ok», the crab puffs were good, the calamari was inedible (too chewy), and the chicken teriyaki was ok but served in a dish that should have been thrown away. While the waitress was nice, we had to ask for water refills and she never came around to check on us. With a broken dish and the dirty soy sauce bottles I don’t know that we will go back. There was plenty of things that needed to be cleaned (The soy sauce bottles are so dirty I wouldn’t even touch them) but the staff was too busy chatting rather than cleaning or paying attention to us.

Service was top notch, music was great, sushi was even better. Definitely coming back again.

Oh my gosh the rolls here are so amazing! Strawberry butter fish and the poppin hands down the best!!! Service is great but slow. Drinks are poured great! We love this place!!!

Has a great variety of rolls. We had the Tataki, Sunshine, and the Ultimate Shrimp Tempura rolls. The Ultimate Shrimp Tempura roll was the best out of the three. The delivery of the rolls was a little slow.

Yum yum yum. The poppin roll is the best sushi roll I’ve ever had. Mmm. Always running a happy hour or Groupon special. My son loves their kids meal options.

I have been here again since my last visit and service was impeccable! I’m very happy because the sunshine roll is one of my favorite rolls in the city!

Came in last night, and it was really good! A little pricey, but worth it. They have outdoor heaters so it makes eating outside in January more enjoyable. I love the atmosphere and decorations, I’ll definitely stop in again! I loved the Dirty South roll and the Da Bomb roll the most. I also recommend the vegetable tempura, it’s amazing!

Absolutely delicious! Geoffrey was a great chef and very entertaining! We will definitely be back soon.

Let me first say I’ve read a lot of reviews about the service. I’ve never gone to Rock Lobster for the teppanyaki so I cannot speak to that experience. However, the few times I have been there for lunch and dinner we were greeted by several people when we came in, our drinks were refilled regularly, the waiters asked if we had any questions about the menu, and they were happy to provide recommendations when we asked. I have never had a problem with the service. In fact, I’ve experienced a friendly, inviting environment.
On an unrelated note, I recently discovered Rock Lobster’s bento box lunches and I’m thrilled. They are affordable, fresh, and the perfect amount of food. So now this is also a favorite place to grab lunch. And I didn’t mention this in my last review but I really like the unisex bathroom set-​up. More places need to incorporate that into their design.

Excellent teppan chef performance. We had the calamari with scallops and the chicken. Both had great flavor and were cooked perfectly. Will definitely be back.

Absolutely horrible morales. We went there with a party of 8 for «date night» on Thursday. The bill came and they charged us a gratuity of 23.00 $ for each couple for a total of 92 $ in tips. This is on top of the 40 $ tip we gave the chef for cooking our meal. The manager, Heather is extremely unprofessional and said sorry nothing I can do but I can give you a 25 $ gift card to come back and see us again. We decided to never come back as this is an establishment who does not value their customers.
The date night was supposed to be 50 $ for each couple, however they charged the gratuity on 107 $. They have lost at least 8 customers for life. Sad sad place to be a part of.
Needless to say, the service was horrible.

We decided to do something different this year for New Years Eve; Teppanyaki was the choice! Rock Lobster has two teppanyaki tables so reservations are a must. There were three of us for the 5pm seating on NYE and we were warmly greeted and seated promptly. The Power Hour is a complete bargain! EVERYTHING pretty much outside of lobster dishes on the teppanyaki entrée menu is half off! The menu is very expansive with the usual steaks, shrimp, chicken type of dishes, combos but also calamari steaks and seabass too. We opted for the Date Night menu, which on NYE was a Champagne Boule for each (adult), a sushi roll of our choosing, NOT the restaurants!; and a choice of two NY Strip, Chicken, Calamari or Shrimp entrees. All served with rice, (fried or steamed), soup, salad and a app of edamame. Generally if the champagne isn’t served, as in this evening, its a sake bomber. Date Night for 2/​$ 49.95. On the Power Hour we added a Filet/​Shrimp Combo, that also came with soup, salad and fried rice. Dinner for 3 with drinks, wine and tea. $ 89! We brought much of one dinner home for the next day. The happy hour is expansive. The staff is informative, patient, (as many at our teppanyaki table had LOTS of questions and repeat questions!), fun and the chef is engaging and a wicked great chef! Everything that we ordered was good, fresh and served hot and according to order. THE only one part that keeps this from a 5star review, the door. We were freezing! We asked twice for the door to be closed because we all put our wool coats on at the teppanyaki table which is warm from all the cooking! It just kept getting opened by the staff and patrons. Not a huge deal because everything else was spot on. Can’t wait to go back and have more sushi! Rock Lobster is in a very pristine little upscale enclave bordering the Ocotillo area next door to the Living Room wine bar. if your not from the Chandler area, take an Über and make this your night out area!

My mother in law took us here on Christmas Adam. It’s in a nice upscale area that is almost in the middle of nowhere. There’s tons of free parking and they have happy hour every day, even on the weekends.
The inside has regular seating and spots at the teppanyaki station. We had the sushi only. All of the fish was fresh and absolutely delicious. The presentation was beautiful and every bit was perfection. A lot of their rolls are spicy so beware of that if you are not a spicy kind of person.
Our favorite rolls were the wicked an the poppin. Both were so good that we kept ordering more rolls to share. The prices are pretty reasonable for sushi especially considering their quality.
This place gets busy so call and make a reservation for the weekends or around the holidays!

I live nearby is this new up and coming area and have driven by many times… Looking for something different I found a great deal on Groupon for this restaurant and boy am I happy… With or without a coupon, I will definitely be coming back. The happy hour menu looks amazing and there are tons of specials you find out about during your visit.

Had the teppanyaki this time and it was better but the service here is just so damn sterile!
Great people make great restaurants. This place needs to work on that a bit.

I bought a livingsocial deal for a dinner for 2 for $ 50. Includes 2 beers, 2 large sakes, sushi roll of your choice, edamame, and two entrees (choice of 5 different ones). I then discovered after checking out the specials on their website that they offer this same deal on Thursday nights… the date night special. Good to know. Anyway, overall a great dinner. I had the calamari entrée though and thought it was a bit bland. Everything else was fabulous though. We will definitely be taking advantage of that date night special in the near future.

Food is fresh and has great flavor.
Atmosphere is up beat and chic.
Staff always friendly.

Finally «rolled» through here with my mom! What an awesome place for her to work near. Also, there’s a groupon for this place up right now.
We got the typical spicy tuna and yellow tail, but the K.I.G roll was outstanding as well as the spicy scallops! Service was phenomenal.
The drinks looked really good but we had to jet. We will definitely be back.

Service is spotty. Hostess was not friendly and the waiter was only quick with our check. He also sold us on the fresh wasabi but failed us in bringing ginger little soy sauce dishes. The popper roll with fried shrimp on top is very good. The coconut shrimp and lettuce wraps are overpriced. I would only come here for happy hour (half price rolls and marked appetizers). You cannot use the groupon during happy hour.
Interior was nice and the fresh wasabi ($ 1.50) is a must.

So I’ve been to this place a few times when it was called the Sushi Room.
The first time I came everything was amazing. They had a lot of specialty rolls that I really enjoyed and we even ordered this fish bowl drink that was to die for! I bought a groupon for sushi room a few months ago so my friend and I decided to take advantage. Well we couldn’t use our groupon since it was happy hour and their entire menu had changed. The waitress had no idea what I was talking about when I asked about the sushi or drinks I had.
So I came back again a few weeks ago to try to use the groupon again during a weekday. And what happened? We got there at 8:45 and they close at 9. Um what?!
So I finally returned again for the third time to use my groupon since it was expiring… I ordered the Montpellier Pinot noir wine. For sushi we ordered the Kig, philly roll and the salmon nigiri. The service was extremely slow. We got our food before our drinks. And they didn’t get our salmon roll correct. We were there during the week and didn’t even leave until around 9:30 and it was still quite busy. Yet last time I showed up at 8:45 we got shooed away. The sushi was mediocre but I won’t be back after so many failed attempts.