SecurityAlarmNow

Horrible customer service. They won’t answer the phone, they want you to leave a message on their answering machine but they don’t return the call. They also want you to email them but they don’t return the email. When you finally do get someone they are very nice but it takes hours of waiting on the phone. I am happy with ADT but not this installation company. It also took them two weeks to install my second keypad after I had paid in full for it.

DO NOT USE THIS COMPANY!!! It’s been over 12 weeks and I yet to receive my rebate card as well. Customer service SUCKS! You can never get through to them and have to leave a name and number to have someone call you. What a joke! no one calls back. I have emailed them and it comes back as a error. I guess it’s my fault as I should have shopped around and looked at reviews first! I’m going to write bad reviews on every media account I can. I’m seriously weighing my options of buying my contract out to get rid of the hassle… I’m turning them in to the Alarm Association too… Learn from us!!!

Do not go through them. Its been 6 months, over 50 phone calls and i have yet to get my rebate card they promiced. Always an excuse and a run around. 80% of the time you cant get through after sitting. on hold 10 mins each time, then a recorder comes on saying leave a message. Guess what. They dont return calls. Their excuse for that is were having problems with. or system. Not for 6 months you all! This is rediculous ! Plus, the promice of no holes in your walls. Thats another lie! And. When your monitors arent working, u call the guy who says he’ll come out, they never do. Meaning im paying for something that dosen’t work correctly. All i want to say, is go through adt directly. Its cheaper, they give more censors n such. I so wish i would of shopped around and researched these people before being in a contract! Look them up on better buss. Bureau. They are bad!

The promotion stated that after signing up and returning your rebate form and contract within 30 days I will receive a $ 100.00 gift card in 9 – 12 weeks. It’s been 12 weeks and still no gift card. I call them and they try to state they didn’t receive my rebafe form and contract until November which is not true because when I mailed the info I got a confirmation receipt from the post office of the date and tracking number as to when it was delivered. I signed up in September of 2015 and still no gift card. They tried to say they received the information in November and ar delaying sending my $ 100.00 gift card. I’m going to report the to the BBB! This company is a scam and not living up to their own contract!

DO NOT… I REPEAT… DO NOT use this company. I first signed up with this company in 2009. I then sold that house and moved in 2010. That time they were great… they relocated my existing alarm for me and set it up in the new house but I did have to start a new 12 month contract. I was fine with that. Then came another move in less than 12 months. I contacted the company to schedule relocation of my system to my new house and again was fine with signing a new contract. I wasn’t trying to get rid of the company. It just so happened that I moved a lot. Well this time they refused to relocate the system; told me I would have to pay full price for a whole new system in addition to starting a new contract. They even went as far as saying they «never» relocate systems. Ummm… you just did 6 months prior. Long story short I ended up paying out the rest of my contract to get away from this company. I was not spending $ 1,500 on a new alarm system when I already had one. Scam, scam, scam. They get you by offering all of this free stuff upfront and fail to tell you these details. It’s actually not in the contract either. Well, at least it wasn’t in 2010.

Why not just sign up directly with ADT?

This company refuses to refund money even when a technician call is cancelled. They refuse to refund money, even though I called them in advance to cancel. They call the charge a «Customer Installation Charge» on their advertising but during the sales call they say it is non-​refundable. After the fact they claim it’s non-​refundable even if they don’t come out and do anything!
When you call to talk to them about the refund, they hang up on you and then block your number from getting through. Their sales tactics are pushy and unnecessary. If they were really a good company with a good product they wouldn’t mind coming out to your house and discussing the system before taking your credit card and charging you.
If they are a vendor for ADT, they need to dump them. They are giving that company a black eye, unless of course ADT encourages and supports this kind of customer fraud. All of this for $ 53.14. You would think if they were a legitimate, reputable company that amount of money wouldn’t be worth pissing off a potential customer.
They are listed as being in Chandler, AZ, but watch out California! They are sending flyers through the mail looking for customers to scam and my strongest recommendation is throw the flyer away and look for a reputable security company in the Los Angeles area.

Horrible company that lies to employees and withholds pay without any communication or reason. The people who are suppose to support you jump to conclusions.
Don’t work here unless u want to make 60% of what you earn.