Simplicity Laser Hair Removal

I am seeing a pattern. Also bought on groupon. Always wait at least 10 – 20 minutes PAST appointment time. I also agree that the settings are low. I went to laser for less and physically can tell that they’re laser is turned up higher. I have been here for a ton of treatments and notice small improvement. This time they asked me to wash my face with a face wash down the hall. I felt like a homeless person washing my face in a corporate building. I can hear the girls talking. In the back as three of us are waiting. I have also waited for over a half hour for one appointment while they tried to sell someone a membership instead of taking the customers they had waiting.

The staff here are a bunch of careless idiots. When I had my first procedure they failed to tell me to shave the treated areas and used the laser over my skin/​hair. After this I was told by a quality esthetician that this makes treatment totally ineffective. The rude girl that did my procedure glided the laser so quickly and carelessly over my skin and I only felt a few zaps. She used a setting that was so weak it had little to no effect on me even after 6 treatments. This place is a third of the price because they do such a poor job you will need more and more sessions to see any results. Bunch of clowns

Worst experience of my life the customer service is not where it needs to be really unprofessional the guy that sits up front is really rude doesn’t have any great customer service totally acts like he’s so much better than everyone else the staff is not friendly it’s really sad to see the type of quality you get after being a paying customer I came for my appointment today at 1:50 three customers in front of me when I asked when iwas going to be seen when he started i am an overflow appointment that they would get to me when they would get to me that there was other customers in front of me with actual appointments what is that supposed to mean I pay my monthly premium I am a customer as well why am I an overflow customer totally shocked of the way to do business I should have known from the beginning reading all the bad reviews they had totally not pleased with this call the office manager left her a voicemail

I started coming here after purchasing a groupon for my armpits and was so pleased with the results I signed up for a full body package. The results have been great, and the prices are really competitive, but beware you will be dealing with front desk people who are young and inexperienced. They are nice but often don’t have answers to why your credit card was charged without your authorization, or other questions that a more reputable company may be able to easily remedy. If you need to cancel or change an appointment, beware of the $ 20 same day fee, and that if you don’t book your next treatment literally as you’re walking out they are generally booked out 6 – 8 weeks. They are not focused on working around your schedule, clearly more focused on just getting as many people in as possible. Pro: it keeps the price down. Con: you feel like you’re not a priority. The customer service hotline is hit or miss. Sometimes no one will even answer the phone. I had to call about a charge that they placed on my credit card even though I paid for my extension in full and they informed me that I was supposed to send an email telling them that I wanted my membership cancelled even though no one at the clinic stated that and I did not give them authorization to charge my card. When I explained that to the customer service desk the girl was helpful but still ultimately told me this was somehow my fault. You have to watch your credit card closely, and when you are done coming here, demand that they take your card off file. Bottom line, I signed up for the 18 month package, didn’t feel like it was enough so I extended another six months. I’m very pleased with the results, this clinic is super close to my house so it was convenient, but if I could go back and do it all again I would probably look elsewhere.

This place was good. I expected a really awkward and painful first visit (what’s up, Brazilian?), but it was neither of those things. I was in and out the door in 15 minutes, and the girls were super friendly and informative.
Also, this was basically painless for me. I kept reading online that this process feels like a rubber band snap, but Simplicity has machines that blow a stream of freakin’ arctic temperature air while the laser is working, which totally negated any pain.
I also have no redness, swelling, «goosebumps», or other weirdness, and I’m a bit over 24 hours post-​appointment. So far, so good. If this process is successful, I will use it for other areas because I see no down side so far.
Pros: Fast, painless, nice folks, way less expensive than my dermatologist.
Cons: They book out pretty far, but not beyond the 6 week point… That is how long you need to wait between visits for the same area anyway.
Tips: Bring a sweater. BRR.

Like many others, I bought a Groupon. It was $ 79 for a medium area, and as soon as I found out that they had a deal for $ 79 a month for 24 months for unlimited full body treatments I jumped on it.
I soon learned the meaning of «you get what you pay for» after dealing with the horrible customer service. The girls at the main office are so rude and lack any sort of empathy. They promise 2 free months with each referral that also signs up for 24 months. What they fail to mention is that the credit comes at the END of your membership. They also don’t make note when your referral gives them your name. You have to keep calling and pestering them to make sure they know who you referred.
Aside from that, they have SO many clients from groupon that they’re almost always booked 2 months out. So the «unlimited treatments» become very limited as it is near impossible to get an appointment within your treatment window. God forbid you miss an appointment (they charge a $ 20 fee for that) you’re chances of getting another one during that month are slim to none.
Amanda at the Chandler location is the only reason this place redeemed another star in my review. She’s super nice and doesn’t judge (it can be awkward getting completely naked and laying under florescent lighting) but she’s good at making you feel comfortable.
All in all, do the treatments work? Yes. I’m a year into it and I’ve already seen great results. You decide if dealing with bitchy customer service agents and the frustration in trying to book appointments within your treatment window are acceptable tradeoffs for getting your laser a little bit cheaper.

If you go in, please ask for Danielle. She’s super sweet and our absolute favorite!

I love Simplicity! I go to the Gilbert location. I love Christine, she’s the best! I have never had any problems getting an appointment, I like to book super far in advance though because I’m a planner. They are super nice and helpful about rescheduling too. I’ve had some childcare issues and they’ve been more than accommodating. Lastly, I have seen amazing results!!! I have only had 4 leg treatments and I rarely have to shave whereas before laser treatments I needed to shave everyday. I totally recommend!

I’ve been getting treatment for arms, legs, underarms, Brazilian, etc for a while now and I have no issues with the treatments. My issue is with the lack of locations and appointment times! It’s so difficult to get a time and on the off-​chance that I have to cancel I have to wait months to be rescheduled. The company really needs to invest in more locations or they shouldn’t accept more new clients until they can meet the needs of the current ones.
Also, recently because of such hectic scheduling and no times at all I had to be treated for half my area and come back an hour later due to their machine malfunctioning in the middle of my session. Maybe have more rooms or more techs or something? Just not the most accommodating set-​up with the business.

The staff is very friendly and they always have appointment times available that work with my schedule.

I have been getting a full face hair removal for a year now. My contract was 18 months, $ 33 monthly, after deducing my $ 79 Groupon. At the time I started with simplicity laser, I thought it was a great deal. It is not until now that I’ve had 12 sessions done and my facial hair is not removed completely, that I realize I will be paying a total of around $ 670 with minimal results. The service I receive is great, don’t get me wrong, the staff is friendly and the place is clean, however, I am not satisfied with the results considering the amount of money I’m spending. Also, if I am paying for full face hair removal, it’s a a FULL face, I shouldn’t have to tell the laser tech, Everytime, what areas of my face to treat.

The ladies here at Simplicity are simply amazing! Always smiling faces to greet you, friendly technicians, and super quick treatments. I can get in and out in less than 10 minutes. Best thing, after one session I saw a significant change in my underarm hair texture and growth. I recommend them to everyone!

Love the staff! In and out in 15 minutes!

Simone really came through for me big time and Mayrah is an absolutely phenomenal laser tech. Just wow. This place is on point and they always take great care of me!
Also, I’m blown away by my results. I got a 24 month contract, have been getting laser hair removal at this location for almost a year, and because I hate shaving, I usually only do so every 6 – 8 weeks just prior to my appointments. Because of how effective this place is, when I went to shave this morning, it looked like I already had.
Thank you Simplicity Laser Chandler! I couldn’t be happier. :)

So just to update. I did ask for a refund. They tried everything to not give it back, but in the end I received the refund. Before getting the refund they did suggest that I try the Scottsdale location. The scottsdale location was very accommodating and helpful. If you do decide to stick with simplicity I would definitely suggest the Scottsdale location if you can make that drive.

No doubt, something odd is happening here. First of all, the technicians have always been very nice to me. But a couple of times the laser seem to be using an extremely low setting because no hair falls out the next day after treatment, instead the hair grows back immediately with a bristle. When the hair is properly lasered, the hair falls out and does not grow back for a month. And when it does grow back, it is soft.
When the hair did not fall out but came back with a bristle the next day I complained to the manager. She politely offered me a free month additional to my one year contract. I refused because I explained all I wanted was the setting to be set properly so I am not wasting my time. Out of frustration I switched locations and everything is different. I have had 4 new visits and now get the laser treatment that I paid for. Big improvement and the laser techs are super. I think it all depends on your location. I do not recommend the Glendale and Gilbert (Chandler) locations but the others are fine.

Scam!!! Signed up due to the great specials, well not so great!
They get you to sign a contract, but then use severely low treatment settings on their laser so the results are slow as possible to ensure you need more treatments. After 6 treatments I had no reduction. I took a picture of my setting and showed another less tech, she said I am on the completely wrong settings for my skin and it would be impossible to have results at these settings!
So I am now in a contract for 89 $ a month with no way out. I still get laser done, but at laser for less in chandler, there is no point wasting precious time on ineffective treatments. I just wish I wasn’t forking over money to them each month. Please save yourself!

I would rank the Chandler location, and it’s employees at 4 stars (–1 just for scheduling). The location is really nice, and everyone that I have dealt with there is very nice. I did see expected results — but please do your research before signing up so you don’t have the wrong expectations. Scheduling can be tough. Try to schedule your appointments ahead of time and keep them, otherwise you may not get in for a few weeks. This particular location is wonderful!
I would rank the customer service 0 stars. I have NEVER had a good experience calling the 1 – 800 number. From scheduling errors, to billing issues, and finally canceling my membership. Every time, something bad. Since I can’t rate the location itself and the customer service # separately, I will go halfway and give them 2 stars.
The pricing is great! My advice: try a groupon first, if you like it, and can afford to pay for a package up front, that’s the way to go. Too many issues with their monthly billing, and customer service — if they made improvements in policies and customer service it would be an overall better place.

I purchased a groupon for underarm hair removal and I was super excited to have this treatment done. Needless to say my results from the year and a few months treatment were not as advertised.
I am a white female, my hair is not super coarse but is fairly dark. At my first consultation it was explained that I had ideal skin/​hair for very minimal re-​growth after completing the course of laser treatments. Now about a year or so after completion of laser treatments, I find myself having to shave like before. I did my research before getting this treatment done, and I went in knowing that results may vary. The disappointing part comes from paying a lot of money for treatments and being told that I was a candidate for «optimum results.» I also expected not to have much hair growth after the visits as that was what I was advised would happen.
Not the case!
I would not recommend Simplicity for a couple reasons: giving unrealistic result expectations from jump street, constantly moving locations and not telling me they moved so I would show up at my appointment only to find they were no longer at that local and the laser technicians & front desk staff had very snooty attitudes. Oh, did I mention I was constantly being hard sold to upgrade and spend more money on additional areas to treat. I get trying to up-​sale customers, I was in sales so I understand it’s purpose. But if I say no once, or even twice… don’t keep coming after me to spend more money. If I was satisfied with your services, I would have dropped more cash, I was not satisfied nor impressed… no means no!
I am just grateful that i did not pay full price for their services.

Simplicity is the only laser company that I’ve ever used so I don’t have much of a comparison. During my year and a half (or so) that I spent with the company I had several frustrations. I’ve had my appointments cancelled twice with less than 24 hrs notice… once they called me as I was sitting in the waiting room to tell me that the tech called in sick and they could reschedule me in just 3 weeks (WHAT?).
Additionally, they moved locations 3 times which is annoying but each time they moved a bit closer to my house so that worked out ok for me personally.
The techs were usually friendly and made what could have been an uncomfortable situation relatively pleasant. The newest office in Chandler is nice — much easier and less confusing now that they have their own office and a receptionist.