Super 8 Motel – Chandler / Phoenix

Reason for staying:
Drove from San Diego to attend a concert at the Wild Horse Pass Casino. We stayed one night in Room 228. I’ve had a good experience at other Super 8 Motels, but this one had the following good and bad points.
Good Points:
1. The price was reasonable for the room quality.
2. The beds were comfortable.
3. The plugs on the nightstand were very convenient for charging my cell phone.
4. Parking was convenient to where the room was located.
Bad Points:
1. Wanted to pay for the room in cash. Was required to put down a $ 100 refundable deposit on a credit card. Was not told about this when making reservation.
2. Customer service was OK. Not enthusiastic when answering the phone at night.
3. The bathroom towels need to be replaced.
4. The bathtub is really bad with paint chipping. The whole fiberglas insert needs to be replaced.
5. The lamp shade had a hole in it.
6. The table/​desk was dangerously wobbly and seemed like it could break at any moment.
7. Sound proof the walls!!! The rooms around had bass music blaring and the TV’s were super loud.
8. Trash that was outside the grounds when we checked in was still there the next morning.
9. Need to put in an elevator for the second floor rooms.
Summary:
It was decent hotel to stop at and sleep for one night. I would ‘probably not’ go back.

We recommend against staying here. The rooms are stinky & dirty, the management is disinterested in being helpful, and the Raddison (just a few blocks away — 7475 W Chandler Blvd) is MUCH nicer for usually the same price.
The WiFi is horrible. It is difficult to connect, tends to be rather slow, and we often get a «too many subscribers — try again later» message. Do NOT let them put you in room 105 unless you want the loudest air conditioner known to man. The towels are a moderate upgrade over sandpaper. We’ve also had problems with our keys working. There is a crappy little pool of you like being watched by seedy people. There is no jacuzzi.
If you are staying in the area (but hopefully not at this Super 8), be sure to check out the HobNob Sports Grill across the street. It’s a great place to catch a game, especially if you’re a Chicago fan.

There is NO elevator which is extremely inconvenient especially when traveling with toddlers & a handicapped person. The Windows do not have screens & do not lock. The bathroom did not have towels or soap. I asked housekeeping who was a few doors down & she told me to go downstairs to ask the front desk. Not sure why someone couldn’t drop them off? Worst of all… my sheets are dirty! Crusty boogers? Food? In my «clean» sheets. This is our first night here so I know it’s not left from the kids! YUCK!!! Please see pictures for a glimpse at the rooms overall cleanliness. :\

Not quite sure how to feel about this place, I guess you get what you pay for in a situation like this. I paid $ 82 so I was expecting something somewhat decent. Walking down the hallways to my room it smelled like I was bathing in an ash tray… You can also tell they do try to mask the smell with something that reaks like lemon pledge. You could hear everything going on in the hallway and rooms around you no sound proofing at all. The room appears to be decent but upon close examination towels were stained the chair looked like it was destroyed and partially pieced back together. Pillow cases were make-​up stained there was a hair on the bed that wasn’t mine… Obviously with what I paid I wasn’t expecting much but it was just a little gross. The staff was pleasant and nice with checking in and out just kind of a run down hotel I’ve stayed at super 8’s elsewhere and they were actually nice. This place just overall needs a makeover.

DISGUSTING! I have NEVER seen such a filthy, run down motel in my life. The smell as you walk in the lobby will make you gag, a mix of urine with a overpowering «freshener» to mask it’s distinct stench. The room was beyond anything I’ve ever seen before, my jaw dropped as I walked in the room with my two year old daughter. See photos attached, what more proof do you need that this place is violating SERIOUS HEALTH CODES! To be completely honest it looked like the type of room only prostitutes and addicts would stay in… And I doubt even they’d not spend the entire night. The carpet covered in white residue splatter, same with the side of desk. The furniture stained badly with what smells like urine and chewed by pets. (Of which they accommodate) the door handles were sticky, white/​brown splatter on the wall and mirror, the bathtub looked like you’d get a fungus if you used it, food splattered all over outside and inside of microwave… And worse of all the bed sheets were dirty, stained, and missing comforter or even (at least) a blanket. I requested another room of which the front desk said «would be satisfactory to MY standards»… Which was hardly any cleaner and missing lights with only one lamp on a desk to light the entire room. Mold was growing around the base of tub. I wanted to cry, people pay $ 80 and give this a good review?! ARE YOU OUT OF YOUR F****** MIND?! I can only assume they are bribed or fake reviews. I told the front desk how unsanitary the rooms are and I would not allow my two year old daughter or myself in such disgusting conditions. She didn’t say anything, except she’d have the gentleman at the front «process» me. she stood behind him while two other unsightly women (who I assumed were her friends) awkwardly took photos of her from across the room. The entire experience was uncomfortable and I had to hold back tears as I blame myself for not checking this place beforehand and letting my daughter step foot in this shithole. I have also contacted corporate and have yet to hear back… Must be up to their knees in customer complaints

Last minute booking without a credit card and Cheri was extremely happy to help me! The customer service was worth everything! Thanks Cheri!

Last min booking & I had to bring my pitbull. Great prices on the room & small charge for my pet. Rooms were in great shape, nice and clean. The staff was super friendly especially the morning front desk help Cheri & the night desk worker, Lorena. I will stay here again. Thank you, D

HORRIBLE!!! First of all the key didn’t work so there I was, carrying my sleeping 3-​yr old, waiting for a key that worked and the girl at the counter, Cathy, kept trying other keys over and over and she kept leaving without saying anything. This happened a while when finally she handed me a new working key! Alright, I FINALLY got in then the remote didn’t work. I tried calling front desk and it was busy. I tried housekeeping and every other button and it was busy. I waited a while then tried them all again but they were busy. The TV was stuck on one channel. I went again to ask what was going on as it was stuck on an R-​rated movie movie and now my child was awake. She said that she’d send maintenance over but after a while nothing happened so I went to the front yet again and she said maintenance was gone. I asked why she said they’d come and she said «I don’t know». At this point I asked for a corporate number or someone I could speak to and she again said «I don’t know». She said she’d been here only a few weeks but yet she didn’t know anyone I could ask or call for help. Back in the room I was contemplating leaving and asking for a refund but my child had fallen asleep again. It was cold so we needed an extra blanket (heater was too loud and smelled like burnt air so again I tried all the phone buttons and they were ALL busy). I’m beyond infuriated and frustrated!!! I should get a refund for this!!! Without acknowledgment of management I would NEVER stay at any Super 8 again and I would NEVER recommend it.

Room looks ok when we checked in until I looked around harder and noticed that the housekeepers most likely don’t use vacuums or rags or cleaner You get what you pay for.

I guess I should be happy with $ 37/​night, but even at a low end motel I think they could do a better job of keeping the place clean and eliminating the cigarette smoke smell in the common areas. I think the wifi was free, but couldn’t get it to work, so who knows. Not sure I’d stay again, even at this price.

Disappointing, and terrible!
We had problems right off the bat with checking in– something was wrong with our payment in which we made online, so it took us a long time to even get checked into our room.
The pool was green, so we were not able to swim in the 107 degree weather– we were really looking forward to going swimming since we don’t get to do that often.
When we walked in, our first impression was how dirty it was. It wasn’t vacuumed, the bath tub and toilet was dirty and clearly haven’t been cleaned, and the floors were dirty with hair on them.
House Cleaning never attended our room– we were stuck with old towels and washcloths, and a full trash.
The refrigerator did not work– the freezer was the only part of it that semi-​worked, and it was so high that our things we put in there were frozen almost instantly.
Our television was not working at first, but we eventually figured it out ourselves.
The air conditioner couldn’t have been any louder!
After our first night our keys weren’t working, we we had to deal with that and get new keys.
There was some sort of plumbing issue, so you can hear the water go through the pipes, so sounded like toilets flushing every 15 minutes.
In conclusion, it was extremely disappointing and not a great first impression at all.

Background:
Was moving from Texas to California. Needed to make an overnight stop in Phoenix and ended up staying at this hotel. We were driving a 24ft Budget Rental Truck with a car trailer.
Bad Review:
1. They have smoking rooms next to non smoking rooms. Or it seems like it. The hallways smell of smoke.
2. Rooms smell like B.O.
3. Sheets had stains on them
Good Review:
1. They had parking for truck and trailer.
2. Customer Service was great.
3. TV in room did not work but they sent up maintenance and they fixed it right away.
4. Lots of food places in walking distance.
5. Breakfast was ok. I would give it 3 stars. But it also was free so not complaining.
6. They give Military discount.
Summary:
I would not go on vacation and stay at this hotel but it was decent hotel to stop at and sleep for one night while going across country. If I was make move again I would ‘possibly’ go back.

This Super 8 Motel looks to be just renovated not too long ago. The beds are upgraded and nice and comfy… and the linens look relatively new. They serve continental breakfast in the morning, but its more of a breakfast bar than anything else. Still pretty decent. Look across the street for more food options though — especially for lunch/​dinner!

This hotel should be rated as a one star. While they offer a free breakfast and the staff is pleasant the rooms are horible. I will post a picture of the room tub that was taken a week ago. The screens were torn on all of the windows in rooms 231, 233, and 237. We requested non smoking rooms but all of the rooms we were assigned were smoking rooms as all of the non smoking room were sold out. Understandably, there will be some smell of smoke in a smoking room; however, I have been in smoking rooms in Las Vegas that smelled better than the rooms we were given. The bed runners, which are dark brown in color, were stained. The sheets were dirty and the blankets were torn on the satin edges hanging by a thread. The box spring even had what appeared to be blood spatter. I honestly do not have the words to express the disappointment. It was described by one of my coworkers as a «#$%@ hole» of a hotel. I would have thought that Super 8 franchises are held to a high standard as they reflect on the company as a whole, especially being associated with the Wyndam Hotel Group that has resort properties all over the world.

Ok I know this isn’t the four seasons or a Hilton for that matter but there are certain things that are unacceptable even at a super 8. When I entered my room both trashcans had trash in them. What ?! When I left the room the next day I returned to find that the housekeeper took my soap and never replaced it. Who does that? Lastly the lighting in the room was so harsh! can’t one light not be fluorescent?

Great for the price. I have no complaints. We had a non smoking room but there was a lingering odor in the hallway. Breakfast was very nice. There was fresh waffles, oatmeal, cereal, yogurt, pastries, fruit, and toast. The staff was kind and helpful. The pool and gym were okay, nothing special but nice to have available. I would definitely stay there again while im in Chandler.

Well the room is not to bad. The look is much nicer then most super 8 motels. I would stay here again. Pool was green lol

Hotel prices around Chandler are insane. I stayed at Hilton Bayfront in San Diego for $ 90 (granted, during promotional period…). I certainly was not about to choose Hilton Chandler at triple that price.
However, at the under $ 90 range, acceptable choices basically come down to Red Roof Inn or Super 8. The difference maker here is that there’s a bus stop directly in front of Super 8. Car rental in Phoenix is insane too, taxes and fees combine to more than double the daily rental price. But I digress.
This is actually the first time I stay at a Super 8. I have to say that I am pleasantly surprised. The room is small, but very functional. I am furnished with a 32 inch LCD TV with a full cable line-​up, a small fridge with a separate freezer compartment, a small microwave, and a coffee maker. There is no iron inside the standalone closet though. The bathroom is old, but well-​maintained. Room service furnished ample toiletries. The bath towels, however, are definitely old and need to be replaced.
A particular highlight during my stay is the high speed wireless internet. At no point was there any disruption in service in terms of downtime or speed. I was able to get quite a bit of work done during my stay.
However, my major complaint is that the walls are very thin and the air conditioning is too loud. What this means is that when neighbors spend a night in, they will turn the TV up to as loud as possible (⁵⁵⁄₁₀₀ is the volume cap) so that they can hear it over the AC. Unfortunately, their TV sounds will transmit directly through the wall. One night, a neighbor kept ESPN on (with its sports anchors with full baritone voices) until 2 in the morning. It completely killed my sleep and I was a walking zombie the next day.
I called front desk to complain because the neighbor refused to open the door. The front desk was unable to do anything either. Thankfully, my other 2 nights were quiet and uneventful.
This motel does give a limited selection of breakfast. There’s a collection of different pastries, toast, and bagels. There are some fresh fruits as well, 4 different kinds of cereal, and pitchers of milk, OJ, and water. A highlight is the waffle maker. Unfortunately one of the three mornings I stayed there, the waffle makers were both broken. Also, there’s coffee.
In the lobby, the motel offers two computers and pitchers of ice water and lemonade. The housekeeping staff is very polite and thorough with their cleaning. For $ 65 a night, I couldn’t be any happier. However, the fact that I lost a night of sleep due to unruly neighbor docks a star off of my rating.

My gold standard for budget hotels is the Holiday Inn Express. Granted, the HI Express now goes for $ 140/​night, and this Super8 is about half as much at $ 70/​night. Yes, they have free breakfast with 3 different flavors of belgian waffles and they have free internet. Yes, they also have interior corridors which make it feel much more like a hotel and not like a Motel 6. Unfortunately, the walls are paper thin, so you can hear any conversation or TV noise from either room, on either side, and the whole place smells of old, smokey cheap hotel.
I will admit that it’s not a bad deal for the money, and that the in-​room microwave and refrigerator are nice, but I think you can do better — try the Extended Stay America just on the other side of I-​10.

From the outside it is hard to tell whether this place will be nice or not. Once inside you quickly realize that the staff take good care of this place. The staff was very friendly and allowed me to check in early since they had the rooms available, which prevented me from having to wait around for 3+ hours to check in. On top of that the room was super clean and looked like it had been recently updated.
Additionally the general manager seemed to always be there taking care of customers and employees alike. After talking with him it sounds like this hotel will only get better with new upgrades about to be started in the near future.