TruForce Pest Control

We’ve always done home pest control ourselves but decided to try TruForce after some recommendations.
Our tech called us when he was 10 mins away and showed up on our doorstep right on time! Jason did a very thorough job and was very professional! How polite and clean cut he was, really stood out to us!
We are surprised at the big difference we saw between when we do our pest control ourself and having a professional come and do it.
TruForce used multiple quality products and got the job done in a timely matter.
We are so happy we aren’t seeing any bugs and we didn’t have to do it ourselves!
Great company!

Great company and super personable customer service/​technicians. I would definitely recommend using this company to get rid of your pests.

Big fan. Customer service is awesome. I’m always especially impressed with AJ when I call in. Pleasant, helpful and positive to speak with. Bugs are no fun with kids and living in AZ just makes things worse. Pest control is a necessity I insist on. If you’re having pest problems, don’t hesitate to reach out to these guys. They won’t disappoint!

These guys know where it’s at! Impeccable service. They went above and beyond and came to the rescue. They succeeded where so many other pest companies came up short. It’s worth every penny not having to worry about creepy crawlers in my home anymore. Such a great group of guys… especially Scott… he’s our favorite

When we first had TruForce, they were great. The last year they have sucked! I have to call to get them to come out. I called in October to to cancel. They asked why and I told them they weren’t coming out like they said they would & we were seeing a few scorpions. They asked for one more chance to come out and spray. So we let them come out again, figuring we’d give them another chance. They came as said, but fast forward to today. I get a bill saying we owe them for services rendered. They haven’t come back since October! I told them I want to cancel and they made us pay for a service they haven’t provided for 2 months! So in order to finally get rid of this headache, my husband paid the money to get rid of them. It’s bull crap we have to pay for a service they haven’t provided!!! All my friends and their friends will know what crap this is. I would advise NOT to go with this company!

Alex Carter (funny the last guy that came was a different Alex) came to treat my house last week. Really friendly guy and so very accommodating. He listened to my requests and did exactly what I wanted, he was prompt, efficient, patient with my having to move my dogs in and out, and a joy to talk to! If nothing else Truforce hires some great people! Only one Scorpion in the last year that I saw in the house :(and fewer black widows. Lets keep up the good work and friendly customer service.

Alex Carter came yesterday and sprayed the outside of our house and did a good job. He went above and beyond for customer service. I give him a five star rating for service and rate the company three stars because in the months pasts, I didn’t have the service completed on the day it was suppose to happen, or they showed up late like an hour late 2 other times. I can see maybe one time running behind, but a couple times that was an inconvenience on my time with a schedule to maintain.
Hopefully the service gets better, otherwise I don’t plan on renewing the service and will try another pest control company, or just go back to spraying myself.

Update: someone from customer service saw my previous review and reached out to me. He was very helpful in sorting out what happened and came to my property personally to ensure that I received services. He’s been very communicative and makes me think much better of the company. I am impressed that they took my negative review so seriously, and although it does not change my initial bad experience, I see it as progress towards them providing others with a better experience. Hopefully they continue to improve because if I had been getting this level of service from the beginning, I’d have given them 5 stars.

Alex Carter provided excellent service yesterday! Very professional attitude and helpful with any questions I had! This company is pretty inexpensive and has never caused me an issue.

In all honesty, I don’t know how their pest service actually is, nor will I ever find out, based on the obnoxious door to door salesman who appeared at my house. After ringing, I cracked open the door, to a stranger (a man in his 20’s) and asked if I could help him. He was too busy on his phone to answer me right away, so I asked again. He started telling me h ow he had gone to the neighbors (who actually have a different pest service,) and how the neighbors told him how nice we were. Still no clue as to why he was there. I asked him for the third time what he wanted, and quite rudely he answered, «What, you don’t know your neighbors?» At that point he tried shoving a card in my face, prior to me closing the door. never once said who he represented, what he was doing knocking at my door. Not in a million years would I ever go to them for service, if this is how the sales force operates!

tried them twice… total fail! luckily my landlords have another company they call to the house we are renting so we were saved.
sales team over the phone were pretty nice… thats the only reason they are getting one star.
techs that come out to spray are completely disinterested and seem like they dont know what they are supposed to do.
I would think the techs would have some knowledge of where to spray and what products to use when they come to a house… but the techs were asking me what I want them to do. How the heck am I supposed to know? Umm all I know is that I have bugs and I am relying on you to tell me what there is you, the pest guy, can do to help.
Both times techs came to my house… sprayed a little here and here for literally 2 – 3 minutes… then would stand around asking me «is there anything else you need me to do?» I felt like saying, I just saw you spray around 2 walls… wheres the rest of your work?
Really disappointed. Given that there are so many companies in this market that have such amazing reviews you would think these guys would step up their game or at least their knowledge of their own field.
Try so many other companies that have amazing reviews… they are good for a reason!

Today was the first day that I have ever had pest control at a house I was living in. I always walk around with anyone doing work on my house because I like to ask questions. Well Derek A. Was very informative about do’s and donts with scorpions he told me about everything he sprayed and was very nice. He was actually early for the appointment and customer service was impeccable! Currently I live close to south mountain so critters are quite prevalent. crickets, scorpions and even mice. Nevertheless the great customer service began when I talked to Tyler on the phone. He was informative and helped me out every step of the way. They use effective products and are not afraid to ask questions. I currently will refer TruForce to any person in need of pest control maintenances. Derek answered every question I had and gave me plenty of sticky traps for my home.

Today was my first experience with tru force pest-​control. Derek A. came over and did the first treatment. He was on time, knowledgeable and appeared to do a thorough job inside and outside of the house. I will take the next month or so to assess whether or not their service meets their guarantees to eliminate pests and will write my follow-​up review them. So far I have nothing but positive things to say about this company and I hope that I can say the same in another month or so.

I Had been through a couple other pest control companies that were fairly adequate. Then I lost my job and could not afford to pay a pest control service anymore. My wife kept pestering me to just go get some spray from Home Depot to do it myself but I didn’t really feel like it in this climate. Then we found Truforce. I called them up and they showed up that week. The technician was professional and did a fantastic job. Since that first service I have not seen one live bug or spider web or even heard one cricket keeping me up at night. I don’t give 5 stars lightly. I would gladly recommend this service to anyone in the area. It’s affordable and great service.

TruForce seems to be making strides in their attempt to change the culture for the better. As noted in my previous review, conversations with TruForce were contentious and left me wanting gauge my eyeballs out. They have recently made some additions to their staff to «clean up» their negative reputation. Scott was brought on board and reached out to me on numerous occasions to apologize for the experience and sincerely wanted to make things right.
Although, I won’t be signing on with them any time soon; I would be willing to entertain the idea if there product choice changes and Scott’s infectious positivity and customer focus continues to trickle up, down, and across the organization.

I wish that for some companies you could give a no star, for how terrible there customer service is and how lousy of a job they do at my house. I am pcs’ing to SC and they wanna charge me $ 115.00 to cancel my service. When my service should have been up this month. I will be going to every news station and BBB to make sure that they stop screwing me and my family over and other customers as well. My brother owns a carpet cleaning business and he is represented very well on this site for the excellent job he does. You on the other hand I wish my other half would have looked at your reviews.

Its always a real problem trying to get rid of all the bugs in the summer months here in Arizona. Making sure to find a Company that uses high end safe products I think is the most important thing you can do to ensure you do not have to live with bugs. TruForce comes to my house once a quarter and sprays my entire yard with a nice and friendly technician every time. Anytime I ask the technician to do something extra he is more then willing to do it. Also if i ever want them to come back to my house in between services they come right back for free. I personally dont have scorpions but i have a good friend that had them so i told him about TruForce and he told me after 3 treatments the scorpions were not an issue. I have now helped several of my friends and family join the service and every single one of them have said they do a great job. There are hundreds of options out there to kill bugs and you cant go wrong with these guys.

The technician came out again last week while I was gone. He left me a note so I knew he was there. I was skeptical that he actually did his service but as I walked around the house I noticed my spiderwebs were gone, and there was fresh powder at my garage and doorways. Later that day when I got the invoiced emailed to me I read the notes he left. He mentioned ways for me to make sure I don’t see bugs, like my wood pile and shed. He also told me he hasn’t seen any bugs and to give him a call if he I am. I felt like it was pretty personal service. I didn’t get this with my last bug guy.

DO NOT HIRE THIS COMPANY.
I’ve had this company servicing my house for several years. At first, they sold me on the product and superior service… but alas, it was not so. The product seemed to work ok, but the SERVICE IS TERRIBLE. I finally had enough and fired them today. I have pest tubes in my house, and they will treat through them, which is why I selected Tru-​Force in the first place. I was double charged one month for their service, and only after I called and complained several times did they even acknowledge that they had done anything wrong. Later, they missed several appointments that they had set, even though I had modified my schedule to be home so that they could spray the interior of my home. They also weren’t treating through the pest tubes as agreed upon in my contract (even though they would mark it off on their invoice as treated), and so I would have to call them back out to do it again. The technician was like, «I think I treated them,» when in reality, he didn’t even have the equipment on his truck, and they had to send out a different technician. Huge pain in the a$$, and a complete lie. We kept having billing problems with them, and so I finally had them put me on «appointment only,» meaning they would call me every other month to schedule the service, instead of just showing up. Well, that was sporadic at best, and it was more like every 3 or more months. This didn’t make sense to me either, because when I first signed with them, it was «mandatory» to have two back-​to-​back treatments to «interrupt the breeding/​nesting cycle of the insects.» If that’s true, then why the heck can they skip my treatments for several months, without needing back-​to-​back treatment to get it back under control? Sounds like a gimmick to line their pockets.
Finally, today, over a week after they were supposed to be here, I called them to see what happened. You know what they told me? «Oh, we must have been scheduling for NEXT month (even though we specifically set the time and date for NEXT TUESDAY… not NEXT MONTH). Complete and utter BS. Who schedules 5 weeks out? They never have before, and we had specifically set a time and date, and I had arranged for someone to be home. They always schedule a couple days before, or a week at most. I fired them, and they’re like, «but we’ll give you a free service!» No thanks…
So, in a nutshell, if you want an expensive, unreliable company who will waste your time, double-​bill you, and lie to you on what services they performed, and not show up for work, this is the one for you! If that’s not what you want, I suggest moving on.

Nothing positive to say. Came door to door and sold me a list of lies. Their «powerful, but pet and kid friendly» product didn’t work at all. Within days of service we saw more insects and pests than before. When we called to have them come out to remedy the situation I was told that we could expect to see more activity because we were killing their food. Would have made sense if I didn’t have to do that 4 times. I called every time our home was serviced to complain and ask them to come back only 1 or 2 weeks later. As a mother with an infant, seeing multiple live scorpions in my house was pretty upsetting.
Unsatisfied with their product I called to cancel their service. They told me that in order to cancel I needed to pay 179.00. 180 for a service that I wasn’t going to receive and that didn’t work. I refused. After multiple calls from both my husband and I we finally got them to agree to cancel. Only to have them charge us for a service again. This is the most incompetent company with a junk product. Don’t recommend and never using again.