Tires Plus

I shopped all over for the best price on some decent tires for my car. This was the 1^st time since I bought this car that it needed tires. Apparently the speed rating (high) on my car requires a particular category of tires that are pretty expensive. I shopped around & got some real fish stories from other places that I feel were just trying to give me some b.s. about how I need to buy expensive top-​of-​the-​line tires because they must think all women are totally dumb and terrified of driving in the winter. Okay, well please dream on. I have bought tires before for my other cars and I am not scared of driving in the snow. So anyway, these people were a breath of fresh air. They were straight forward. They gave me the best price on the same tires that other places were charging at least another $ 100-​$ 200 for. They also told us that my car was so new that newer cars don’t always need alignments, like they used to. All the other places were like, oh yes you definitely need to pay another $ 100 for a necessary alignment. So, I was pleasantly surprised. They ordered them for me, we set up an apptmnt for installation. They got them in earlier than predicted, which is nice, and they put them on. They were really nice, polite and there were no issues. They knew what they were doing. How often do you find that? I finally did not have to worry about dealing with scam artists anymore. They were easy to get to & I would definitely go back here if I needed more tires in the future.

This place is an «upsell» haven. Go in for an oil change, they’re trying to sell you 4 new tires. Need new wiper blades, your tie rods are bad too. «I wouldn’t drive the car with those tie rods» ’ Gary the manager tells me. I took my car to another place and all I needed was an alignment. Gary also tells me they’re having a friend’s and family deal on tires he can give me but it doesn’t start until the upcoming weekend, but he’ll do this for me. The phone rings and I here the same pitch to the person on the phone, and then again 10 minutes later to somebody at the counter. For an early special deal, he sure is doing a lot of flapping about it. This guy is a schiester and would stay away from Chanhassen Tires Plus.

I was initially reluctant to get tires here because of the bad reviews, but the first time I went I had a good experience. Then I was still hesitant to go here because of the bad reviews, and I thought maybe I just got lucky that one time.
I’ve since been here about 5 or 6 times for tires because we’ve got two vehicles, and I’ve had a good experience every time.
I haven’t found a better deal for tires. There always seems to be some promotion going on, just check their website.
I’ve only been here for tires and I recommend this place.

I hope to save someone the stress and inconvience this place caused us. We brought our car in for breaks and tran fluid change. Dropped it off at 1pm on a Saturday and was told it would be done in a few hours… Long story short we didn’t leave there with our vehicle until Sunday at 5pm… after being told it will be done at 12, then it was just another 45 minutes. had they said it was busy and would take longer we would not have drove up there 3 times to pick it up. anyways, yes they offered us a discount which was great. Then a week or so later noticed tranny leak, so brought it back. Again dropped it off and they promised it would be done a little later that day… another long story short… was promised it would for sure be done by 9am the next day… guess they don’t realize we have jobs??? So my wife called work and said she’d be in by 9:30… Yep wasn’t done! We finally had to say put it back together at 12:45 as we both needed to get work. Left without it fixed… however they did say they replaced an o-​ring and should be fixed. Guess what… Again noticed a leak… Brought it back again… said the o-​ring was torn and replaced it again… after waiting for hours in their «waiting area» left and, yep… you guessed it… Was still leaking… Brought it in the day after Xmas and said it would be done by 3… Finally ready at 4 and brought it home… noticed some issues driving home but thought the cold maybe or a fluke. Parked in the garage. Go out the next day to a huge puddle of tranny fluid that had poured out overnight. Yes, they paid for the tow… And sent home some absorbent towels to clean the mess I our garage. and yes they finally fixed the leak but after another 5 hours in their waiting area on my last day of vacation and after all that stress and inconvience we ended up having to pay someone to have the whole thing re-​done because they didn’t seal iit correctly and caused air in the transmission fluid which cause the car to stall 6 times on my wife’s way home from work and how refreshing it was to have our car back when promised. Oh… and they did offer us a free oil change after all this but it will be a cold day in he## before I would ever bring our cars back there. The stress they caused and missed time from work is inexcusable. Maybe an ok place to get tires but I would not trust them for anything beyond that.

Dishonest. Do not bring your car here.
Tires purchased there had early wear and needed replacing. I was told they were low miles warranty and given a quote for new tires. Not by 1 but confirmed by 3 separate employees in 2 days when I questioned it as I thought I had a 55 000 mile warranty. Well I did, do. Tires Plus in Chanhassen was thinking this blonde girl knew nothing about cars and tried to rip me off when I have given them a lot of business in the past. Sad and shame on them. Untrustworthy and flat out scam. Too many good vendors out there to deal with a dealer so awful

We have used this location on and off for years now. Current management seems to have brought back customer service. We had a situation with a tire we bought from them almost a year after purchase date and they still went the extra mile to take care of us. They were constantly busy this week too, so that may indicate consumer trust as well. I will return again for sure.

National corp social media guy emailed me.
Got a call today from Gary, the new manager of the store.
He’s VERY helpful and strikes me as a decent, honest guy who wants to do the right thing.
I’m a little shy still, but I’m thinking that based on Gary’s personal commitment, his integrity and engagement, it’s worth reconsideration and the better rating above.
It’s all about setting (and then meeting) customer expectations. The setting part is so critical and I’m confident Gary’s doing the right thing and will help this store become even better.
Update – Gary has really been doing an awesome job taking are of our vehicles.

Horribly untrustworthy. I went in to get an estimate on new brakes & they told me all of the things I needed repair on came up to $ 950. I went to another auto shop closer to where I live and it cost me $ 270…unbelievable.