Mallard Point Veterinary Clinic

I have gone 4 times now; each time, I was given the wrong information. I have to ask everything because they tend not to freely offer info like most clinics and shelters in which I not only was a client, but an employee of, offered. The first pet we took there, they didn’t follow up after he was sent home with medicine for his infection. This last time, we took a pet to get spayed, they didn’t give us a cone to keep her from licking. When asked why not, they said they didn’t think it was necessary because they didn’t see her licking her wound (she had just come out of surgery 2 hours prior; she could barely stand)! It was standard procedure to send customers home with one even if they didn’t use it and ask them to return it if they don’t use it when the pet was brought back for a follow-​up. They told me they would call me after her surgery to let me know how she was doing but never got a call. They also didn’t give my boyfriend a follow-​up date for her stitches. I am looking for a vet where they seem more interested in the animals and not just in getting the work day over with. Don’t get me wrong, they are nice when directly dealing with customers but they don’t seem to care… dunno; just very disappointed.

We recently adopted a dog from Joliet Township Animal Control and had to utilize Mallard Point Veterinary Clinic for his neuter. We experienced nothing but problems and false promises. First, the cost of the neuter was much more than what was stated by animal control. Ok, fine. But second, the vet overall cost much more than our regular vet we go to and Mallard Point nickels and dimes you for everything, more so than other vets. Lastly, when we returned to have his sutures removed, we asked the vet to look at what appeared to be an infection in the area where they inserted his IV for the surgery. We were told he had the mark when he came in and it was nothing to worry about. I think we are intelligent enough to know if our dog developed a sore on his leg after we initially got him. It clearly was infected so we took him to our normal vet, who a surprise surprise told us it was infected. We would give zero stars to Mallard Point if we could. Not only do they charge you an arm and a leg; they are incompetent too!

I called last night on December 1 bout. 6pm told lady who answered the phone my dog of 11 years was in serious trouble and needed to be seen she was having a stroke was told very rudely that she would have to wait or take her elsewhere I said you have been my vet for ten years and close by well bottom line very unproffesonl my dog did not make it to other vet in time to save her I will never take any of my other pets to them or give them any recomendations they suck

If I could give more than 5 stars I would! I have been taking my Husky here for about 4 years now. The staff are all so amazing! They are incredibly friendly and truly show they care about my pet. They definitely put the pet’s needs and health first. The first time we discovered my dog had allergies to vaccinations we had already arrived home before her face started to swell up. I called the vet immediately and they had us come back and they treated her without any additional charge. They encouraged us to stay to make sure that she was going to be okay and the swelling went down. They have also been wonderful about letting me ask a million questions over the phone when my beloved Husky started to have seizures. I am so grateful for their patience! I have tried taking my dog to a closer veterinary clinic before, but I just could not trust them the same way I could trust the vets at Mallard Point. They have never been pushy with treatments or adding costs and they never make me feel as though they are rushed through our appointment. I have always felt as though my concerns were respected and several treatment options were presented so I could make an informed decision. They are definitely worth the additional drive. I just adopted a German Shepherd as well and I wouldn’t take my dogs anywhere else for their health care!

I recently adopted a rabbit that was spayed here. When my adoption agency didn’t provide any post-​surgical care, I called the vet clinic itself.
I called and asked about pain management and incision care. They told me that the vet «probably gave it a shot for pain», though they couldn’t tell me what the drug was. They also told me to have the sutures removed in 10 days.
Imagine my surprise when I check the incision and there are no external sutures to remove!
Add in the fact that the rabbit was in gi stasis when we brought her home and required fluids and syringe feeding to pull through and I am far from impressed with this clinic. Take your pets elsewhere.

My father has never been a fan of this place because of a falling out with our family vet and this vet years ago. However, when I got my puppy I decided I would take him here despite my father’a urging not to.
I walked in and was greeted by the desk staff who were very friendly. I only had to wait a few moments before I was taken in the room.
The doctor was so sweet and gave my the diagnosis of tapeworm and sent me home with a stool sample kit and medication to rid my baby of the worms.
I did the sample and got a call the same day. He had two other interstitial parasites and I picked up the medication that day.
Now my little boy is happy as a clam and healthy as can be! Thank you!

Wonderful, friendly people work here, including the veternarians :-) You’ll get top-​notch cutomer service for you and your pet. As most veterinary care is expensive, the staff does offer low-​cost alternatives when their regular patients are in a financial bind — they truly care about the animals!