Enterprise Rent-A-Car

All in all, my experience with this branch went pretty well. I rented a car for a weekend trip. The car was a fairly new model, really good condition except for sunglass holder. It kept popping open and blocking my rear view mirror whenever I would hit a hard bump in the road. Other than that I have no complaints. Really fair rental rates. Staff was nice and welcoming. I got picked up and dropped off at my house, which is a really nice service. I’ll rent again for any upcoming road trips.

I returned a vehicle here after purchasing a new vehicle close by. I’ve used Enterprise on numerous occasions primarily because of the professionalism and customer service of their employees. This time I was very disappointed. The young lady that assisted my rental car return seemed bothered I came in. She was not dressed professionally and the office was a mess. As I showed her to the car she immediately began critiquing the condition and blaming me. As anyone with experience renting a vehicle knows, you try to make note of all the prior dings but obviously you miss the minor ones. She continued to harass me on minor dings and said she would contact the branch I rented the vehicle from. A couple weeks have passed and I received a letter from Enterprise Damage recovery saying they appreciate my business and loyalty and the damage claim is closed. Warning to anyone thinking of going to this branch, the employees are unprofessional. You risk a damage claim for prior vehicle dings if you go here. To enterprise management, retrain your staff or hire better employees for this location.