Granite & Marble Express

I wish I had seen these reviews prior to doing business with this company. 7 out of 9 bad 1 star reviews speaks volumes!!! We contracted this company through Home Depot project services to build a bar in our basement. Unfortunately, the entire experience has been a disaster. First off, they will consistently misinform you when you contact them for clarification on the process. The contractor will then come out and tell you something contradictory from what you were initially told by phone. They will also try their best to nickel and dime you with bogus fees such as «trip fees» etc any chance they get. We ended up just canceling the entire order because according to them THEY COULD NOT DO A TEMPLATE because of a discrepancy with our measurements when compared to theirs. Well… The next thing we know we are being charged a «template fee» for a template that they did not do; a template we never received. I’m not sure how they get away with it and why Home Depot would allow these miscellaneous charges but we will Dispute this and escalate it until we get resolution. They are the worst. Save yourself the hassle and stress… Don’t do business with Granite & Marble Express!

We had a horrible experience with Granite and Marble Express. The sales process was easy — we picked out a beautiful slab, but once it came time for installation, the process was a nightmare. First, it came and the granite cracked within 48 hours of installation. Then the granite for our fireplace kept cracking during the cutting process at their facility, but they failed to tell us that and our contractor waited at our house the whole day during the scheduled installation visit only for no one to show up to install the granite! Wasted money for us which their only response was empty apologies and for them to mistakenly reschedule the installation on a Saturday which is not a day that the installers work! I moved my whole weekend schedule to be home waiting for an installer to come for no one to arrive AGAIN. Finally a month after our granite should have been completely installed, it was in and the cracks were fixed. Horrible customer service, I can still see where the cracks were in the granite, the fix was not perfect. I would NEVER recommend this company to anyone. Please don’t use them.

Ordered granite countertops through lowes. Measurement individual was awesome. Very personable and discussed every detail. Installers came today and stone looks great. Very professional and expedient. Would highly recommend.

I had a great experience with this company so I’m not sure why the low Unilocal ratings. Last week they fabricated and installed beautiful Silestone quartz countertops for my galley kitchen and a piece for a L shaped bar counter. They have the 2 cm (~¾ inch) thinner quartz that I chose for a more modern look, making my smaller kitchen look less small. The whole process went pretty quick, even after I changed my mind to go to 2 cm from 3 cm thick. After initially talking with them, they were able to send someone out within a week to take measurements, then were able to do install the next week.
Puya was excellent to work with, very professional, and he was able to give me the best price compared to the other companies who gave me quotes. He was prompt at answering emails, was available during install in case I had questions, and followed-​up after install to make sure I was satisfied. The rest of the people on his team were also very good and easy to work with. Stuart, the guy who came out to take measurements was very thorough and helped answer questions about knee space for a bar top and overhangs. Willian and Modesto were the installers. They were very careful bringing in the heavy quartz into my condo (I don’t have a loading dock), and into my unit. They also had to do some work making sure my bar top was level before putting on the counters. They were very conscious about the dust it would create, so one guy was vacuuming the dust while the other was using a machine to shave the drywall.

If possible, I would give this business zero stars. They sold us granite with more than 10 cracks in the slab and then refused to take responsibility for their product. Their excuse was that we did not thoroughly inspect the slab, which is completely ridiculous since I called their company as soon as I saw the cracks. Either way, the granite slab is THEIR product that THEY sold to a consumer. I am now filing a complaint with the Better Business Bureau of Virginia. This seems to be the only way to resolve the matter since their workers are exceptionally rude. When speaking to one of their workers, I had to remind him that cutting off a customer mid-​sentence was entirely unacceptable. As a result, just explaining my situation took nearly ten minutes. Honestly, I wish I had recorded that ridiculous conversation on my phone.

I purchased my kitchen through Lowe’s and this is the company that they use to measure and install countertops. The person who came out and measure did an excellent job. The installers, not so much. I don’t know if they actually inspect the countertops before they send them out for installation. The countertop came with a chip in it. I asked for it to be replaced, and since it was an 8′ piece, they would only repair it. The backslash had a piece missing from it. They tried to fix it but that made it look worse. They did agree to replace the backsplash, but while removing the backsplash, they messed up my wall, which I had to fix. I was super disappointed in the size of the sink. I was told I was getting a standard sink, which is much smaller than the one I replaced. I wish my designer had told me how small it was going to be, I would have chosen something larger. I had a undermount sink installed, and the installers drilled the hole for the faucet on-​site. They didn’t drill in the right place and the water doesn’t shoot directly into the drain. Very annoyed to spend so much money and not be happy. Do youself a favor, find another company.

Worst unorganized chaotic company. If you wanna end up with a kitchen which you would have to call these people to come and fix the mistakes they have done during fabrication, get yours done with Granite & Marble.

I had my granite installed about a month ago and I’m still trying to get some paperwork on warranty, care instructions etc. My contractor and I both had to call multiple times to get on the schedule. The installation went ok but there were spots of adhesive left on part of the granite that is very difficult, if not impossible, to remove. I asked for no seam (I think it was doable) and they didn’t seem to even entertain my request. They did not wipe down the granite after installation — treated my kitchen like a construction site instead of a home. I didn’t feel they left a ‘finished product’. After they were done they left without leaving me one piece of paper. I asked how to take care of the granite — they said soap and water and left. I have no warranty information and have called the office a couple of times and been promised they would send in the mail. I should have withheld the balance due until they did. They may think they are the monopoly but I would say — shop around. I would pay a higher price to have some service. The ONLY helpful person I encountered was Shima in sales.

I never review anything. Good or bad. But my experience here was so awful that I just had to let people know about it.
First off, when I got there the Sales Manager (John) acted like he didn’t even really want to help me. Normally this is red flag enough for me to not deal with them. But they are very convenient for me so I stuck it out. Eventually, I found the slab of silestone I wanted and got a quote. I said that I would take it right then and there.
I emailed John with the exact dimensions I needed the slab cut. I got no response. I several days later I called to follow up and he told me he needed me to send him measurements even though the measurements were already in the email I sent him. Clearly he didn’t even bother to read my initial email. So I obliged and sent them again anyway.
Once again, no response. I called and left a message. Nothing.
So I took my business elsewhere even though the price is a slight bit more for the same stone. Someone else will also get my business for the rest of my remodeling project.

«You Will Be Happy»? I expected a little more satisfaction– I measured, they measured, I remeasured and called to change two dimensions. I did’nt want an excessive gap so I added ¾″ of stone to a piece between my range and refrigerator. When I got home I could not believe what they did, the extra stone was overhanging towards my refrigerator. I have a standard 30″ range so I am surprised they could not put the granite right up against it? The gap is excessive to me after I point it out, people see what I am talking about. I am not happy told them this and they came out and took a picture? They also cut the cord to my stove which is an accident, no problem there. The Sink they sold had a small dent barely noticeable I can overlook even that. But they need to learn when the customer calls three times for dimensions stops at the store three times that this customer cares alot about there job and how it will look. Customer service is more important than ever with reviews available today. They deal in large volume there, I do think they did an excellent job cutting the stone and seaming it. BTW if I did not call and changed the dimensions it would have looked much worse. Recheck dimensions and be present during installation and you may be happy.