KT Irrigation

KT Installation installed system for previous owners around 2004. No problem when we bought ½ acre home/​lawns/​gardens in March 2014; Spring turnon OK… excessive water use later in 2014 partially due to broken valve; 5 visits by KT Irrigation to fix problem. So, water turn-​on in March 2015 couldn’t be done due to broken irrigation system valve
June 1, 2015 irrigation crew tried to fix broken valve, tested system, decided to dig and move sprinkler head (when I was not told nor requested and neither was «Miss Utility» contacted) can cut our Verizon FIOS fibre optics line. Supervisor arrived from KT Irrigation to blame Verizon, but didn’t fix anything.
As of June 15, 2015, we do not have irrigation system working. I’ve tried working through executive team member for 15 days as he calls it «playing phone tag»…for every call he makes, I make roughly two. ½ acre home lot has not been able to get watered THIS YEAR, 2015 due to KT Irrigation mistakes. Contacting them is elusive.
Obviously, straightforward lawn /​garden irrigation by KT Irrigation has been very disappointing. We are going to write off hundreds of dollars in pre-​paid costs for «Gold service» between October 2014 and June 15, 2015 that we have not received. We have tried working on a weekly basis since March 2015 and nearly daily basis since June 1 – 15, 2015 in good faith to let them provide over and over for the service we contracted with them. At some point, a consumer’s «good faith» and willingness to work with contractors to give them quite a number of «new starts» and «second chances» just doesn’t work. We have written off the money and won’t recommend them to any friends or businesses in Northern Virginia.

Granted, this was about 2010. Everything started fine until the day came to install. Although we had marked off and explained areas where flower beds were coming soon (so don’t put pipes in there), they put pipes in there. Then they were going to put a sprinkler head in the 1 ft between an evergreen tree and the fence. Then, although it was marked, they cut the FIOS cable line. Twice. Then they cracked a piece of siding in our house! Although eventually they fixed everything, it was still a HUGE pain in the ass. The manager or on-​site head/​top guy was good, but… geez! Thank god my husband doesn’t trust anybody so he walked around and checked on everything frequently throughout the day– it would’ve been a bigger mess otherwise. We’ve quit using them for yearly service because they are hard to schedule with and expensive.