Long Fence

Horrible experience all around. I got an estimate to install black iron hand railings, which seemed extremely high. The iron railing was supposed to be more durable because of the powder coating. They installed the railing about six weeks later. There was rust on just about every piece of railing from the start. Not to mention they damaged my house in several places. It has now been going on about 5 weeks with no resolution yet. They are unresponsive. Completely horrible quality of product and even worse service. Avoid them at all cost, you will regret it!

over time a previous decking installation co. proved to be suboptimal. at the time as sole owner of the property and demanding deadline work hours, i trusted the company to complete an expensive decking project as expected. the co not only misplaced the contract which delayed the timeline, but then constructed my deck in the dark hours of february after daylight. now i very much see the effects of this.
the good news?
called long fence to help restore these deficiencies. paul lamp, bob (bubba) callagher, and crystal worked well as a team for me the customer. juan was the construction worker assigned to me. he was professional and proud of his workmanship. he addressed my questions and those that i may not have thought to. he completed the job neatly. thank you to this long fence team for listening and «getting it».
janine schule

Our experience could not be more different than some fellow Unilocalers…
— We buy a new house and drive Hwy 50 looking for lighting, Home Depot, and fencing. We see Long Fence and stop in. They’re closed… but a worker on his way to the warehouse sees us disappointed and walks over to unlock the front door… because not everybody is gone yet.
— Cindy is still there. She instantly gets hold of Adam… who, amazingly, is at our house a short while later to measure and quote a fence. I’m so impressed we make a deal on the spot.
— Later that night I check Unilocal.Holy smoke. Even though we’ve made a deal (and a deposit) I call Adam and cancel. He is the picture of class. I was not.
— Further research with neighbors indicates there are better deals to be had. So I call around for 3 separate quotes. A month goes by, and when the last quote is finally in it’s clear we should’ve stuck with our original appreciation for LF’s excellent service.
— Adam is there for us again, despite my ‘Hurry…no, forget it… OK, we need it now!’. He and Cindy stick close on scheduling despite my poor availability. Ultimately we set a super-​close install date that works for my schedule.
— Great team shows up right on time and impressively constructs our fence while answering my questions, consulting with me and advising tweaks to my plan… all of which I’m glad I accepted.
And the clincher… our cedar fence is gorgeous! Surrounding… and also new… cedar fences are knotty and burred. Ours is smooth, perfectly linear, and (currently) pink-​ish. How often is a fence just awesome to look at? I promised the HOA to paint it… but it’d be a shame to cover it up.
Adam, Cindy, and the rest of the LF crew… thank you! This was the first big investment in our new house and we are lucky to have made your acquaintance!

Long Fence has incompetent people and their customer service sucks especially Cindy! They were so quick to give me a quote and collect my deposit but when it came to schedule installation of a fence, it took 3 days for Cindy to call me back…3 days… are you serious??? I was scheduled almost two weeks after and when it came to the day, the crew showed up with the wrong work order… again incompetency here… no one called me to let me know. When I got home and didn’t see the fence, I called and spoke to Cindy and she was like oh yes they got there with the wrong work order… when asked who’s fault was that… silence…she sucks! I’m still waiting for my refunded deposit. I recommend All American Fences… so far my experience has been great!

It’s rare for me to find a place that earns a five-​star rating nowadays. However, Long Fence seriously knocked it out of the park on our home fence this past year.
We had a great wooden fence installed last year. No drama. No problems with the install. Great product. Winter comes and goes and, nature being what it is, a few boards expanded, contracted, etc. One of the two gates became a bear to open and close.
Unfortunately, life got away from us, and we waited just over a year from initial install to call in the issues. Cindy in customer relations didn’t even blink. She got a supervisor out within two days who marked a number of boards for replacement, including a couple of the main, big heavy posts. A week later, two gentlemen were in the backyard replacing them. They honored the warranty even though we were a week over the limit. That’s incredibly rare. Today, Cindy called just to ensure we were happy. Who does that? Long Fence, apparently.
They’ve secured my business for as long as I live in NoVA, hands down. The price was fair, the quality has been great, and the customer service has been unparalleled.

We had a new section to our existing fence added in June.
I found that a section of the upper part of the fence (lattice) was not nailed in correctly. So it will move if you just touch it. Nothing holding it!
I called and left a message and I e-​mailed. No response whatsoever!
Their customer service is non-​existent!
Very frustrating to have to keep calling and e-​mailing!

High price — shoddy materials and service
I hate to jump on the bandwagon here but after we hired Long Fence to enclose our back yard I have to say that we are terribly disappointed.
First they arrived without the proper ‘footings’ and attempted to install the fence anyway. When they did come, they left an unbelievable amount of wires, trimmings, screws and other materials scattered around our yard. To this day, we continue to find bits of metal — more than a dozen.
Less than a year old, all three of the gates do not open properly as they are all out of ‘true’. I question if they used the anchors properly (or at all) and have insisted that they show me the footings.
We continue to have problems with the fence and gates; including the fact that the screws were not tightened and so they come loose. In the year we’re had the fence, I have had to replace several, use lock washers to keep it from coming apart and had pieces fall to the ground. Most upsetting is when our dog comes in with pieces in his mouth. Swallowing just one could lead to terrible consequences.
They asked us to take photographs illustrating the issues and then sent a crew out to fix (some of) them before we got home. That was the ‘last straw’ as far as we are concerned and has inspired me to update this review and lower the rating from two to one star.

This has got to be the worst experience I have ever had. BUYER BEWARE. The company’s salesperson ‘Jim’ came out to the house a couple of times to do the estimate. From the first quote to the second, I took out about 50 linear feet, took out 6×6 posts, and still am expected to pay $ 70 per linear foot. These people then didn’t come to install for about three weeks. Three contractors came and did a C quality job, actually leaving a gap between the fences that joined an older neighbors fence, lopped way too much off the posts, so that now the fence is wobbly. Not to mention that they tore out a neighbors chain-​link fence, and then put it back on with plastic ties, and it’s completely warped and not threaded back through the posts.
I found out that the salesperson, after six weeks of saying he was coming back to do the repairs, had never let anyone in the AR department know, and of course they start pinging me for payment on a shoddy, crappy install. I’m in process, but will probably just have the entire fence removed at this point. I am very disappointed. Word to the wise. LONG FENCE is not what it once was!

We were in the process of relocating from out of state and needed to secure a fence as soon as possible. Our realtor recommended Long Fence and I’m glad she did.
I flew in for the day and scheduled several appointments in a short period of time. I met with Bill Beach at our property in-​between the final walk through with the builder and other appointments. Bill promptly arrived for our meeting and patiently waited — and I mean above and beyond — for me. He measured the property and made a suggestion of the material that would satisfy our HOA as well as accommodate our large dogs, and provided a drawing to submit to the HOA. I took up a lot of his time and he was nothing but professional, helpful, and gracious. He warned me that the fence we ordered would be a special order and take time. The fence arrived the day after the estimated day of arrival and it was installed the day after that by-​a-​well-​oiled-​team! My only complaint is that we didn’t fence in a larger area. Very happy. Highly recommend. Thank you Long Fence!

My wife and I tried to make an appointment for 5 windows today, but they refused to give us an estimate because I was not going to be present at the quote, I am working everyday and do not want to work with salesmen, but they said that the decision makers IE. the Man has to be at the appointment, my wife and make the decisions, she is not a little girl, very demeaning.
Same story…

Long fence did a spectacular job on our fence. The three installers were very professional, polite and did a terrific job. I would highly recommend Long Fence!

If you want frustration and a long, drawn-​out process, choose Long Fence!
Never notified me of when they planned to do the fence install. When the two non-​English speaking installers arrived, they started digging on the wrong side of the yard, destroying plants and other items in the area. After I ran out of the house yelling for them to stop, they finally moved on to the correct location. Install went OK, however the boards for the board and batten fence were all different lengths. To make it appear the same, they just piled dirt up on the bottom of the fence. When I called the office, they said they weren’t even supposed to be out there that day. I was told that a supervisor would arrive onsite. When they were finished and asked for payment, and I refused, I was then told that no supervisor would be there. I refused to pay the balance until I was satisfied… which I still am not.
Almost three months later and the fence issues are still not resolved. I have to be the one to constantly call them to find out the status. They always claim they don’t have the correct number, etc.
I am so frustrated with Long Fence. I have no confidence that any other job they would do would be any better. Even if they are cheaper, don’t go with them unless you want a shoddy job and loads of frustration.
Six months later and I just got a bill with only $ 150 off. Apparently their billing department is horrible too.
Once again, do not use Long Fence for your fencing needs. You will be disappointed, out a lot of money, have wasted hours of your time, and be unhappy with the finished product with poor customer service.

We recently hired Long Fence to extend the fence in our backyard to include the rest of our property. First I’ll say that I’m happy with the fence and the work done.
There was some initial rescheduling of the work but that wasn’t a big deal for us as it was an urgent project. I did get a little nervous when the crew showed up and started asking ME questions about how to do the fence… but telling them to figure it out seemed to work!
My one complaint is that the invoice said «please give payment to foreman upon completion». I don’t really like doing that but I did it, and sure enough weeks later we’re contacted saying the check was «lost» and that we needed to resend payment. I just found that unprofessional plus I don’t like having checks go «missing»!

Honestly, this is probably the type of large company that can be either spectacular or completely terrible depending on the sales rep and the contractors that are assigned.
I guess if you have a terrible sales rep, you won’t be buying the fence from Long Fence, so we can skip to the communications and the delivery.
My sales rep Adam was great, he worked with me to make sure the work order was accurate and walked the property with me to stake it the day before delivery.
The office manager was great in that she communicated to me the scheduled delivery and was available if I had any questions.
The cost was great because I had a number of quotes and Long was able to work with me to get the best price possible based on my estimates in hand. The local outfits were much more expensive or unresponsive.
The crew that installed the fence was fantastic. The craftsmanship was excellent and they completed a fairly large job in one day (Mt. Vernon Dip Picket + 2 gates). They cleaned up after themselves and listened to my micromanaging to make sure that we were on the same page.
Sure, you probably have to be proactive with this company, but you should know that going into it. I was available to be onsite during the installation so no miscommunications or mistakes happened. Looking at another reviewer’s complaint that the fence was installed «2 feet into the property» just shows that she should have present during the staking of the property of the day of installation. It is easy to have discrepancies with a fence install, it is the consumer’s responsibility to do everything he/​she can to keep that from happening.
I’d definitely recommend Long Fence in the DC area to anybody that knows what they want.

Get multiple quotes from multiple fence contractors! Seriously, if you don’t you will waste your precious MONEY!
Our fence was approx 53 linear feet total, 2 gates, scalloped (mt vernon dip). Pressure treated pine boards.
Long Fence’s initial quote was $ 2,100 but THEN they had «deals»…hahahahahaha. That brought their price down to $ 1,700. OMG, what a savings!!! Now the fence would cost $ 32.00 a linear foot.
GET ANOTHER QUOTE
The company which I went with came out and gave me a price of just under $ 800.00 for the exact same materials, warranty, but upgraded the gate posts to 6×6’s (LF was only going to do 4×4’s).
Long Fence, you get a «zero-​point-​zero» in my book.

Terrible experience!
When we put an offer on our new home we had Long Fence come out and do a quote to fence in the yard for our dog. We agreed to move forward with the fence after we moved in and received approval from our HOA.
Before we even owned the house we got a call from our Realtor stating that Long Fence went over to the home and installed the fence!!! It was not even our house yet and we did not have HOA approval.
We had selected a financing option for the fence and kept calling Long Fence to get the bill to us. A couple of months later we finally received the billing documents to sign which were for the wrong amount. So, we had a long process and multiple phone calls to get the proper amount sent to us. We filled out the documents and called every few weeks or to find out where our bill was. We later found out that bills were being sent to the wrong address and we had incurred late penalties for the past two months with our account (Wells Fargo financing plan). Wells Fargo was pretty helpful but could not make changes to our account on behalf of Long Fence. Long Fence basically told us we were on our own and that’s too bad.
It has been six months and this is still not resolved!

WORST FENCE SERVICE EVER.
We wanted to get our backyard fenced in before thanksgiving. After receiving a quote, we were told they would be by in a week and it would only take a day to put up. We thought that sounded too good to be true.
It was.
They came by to install the fence a week and a half AFTER thanksgiving. The original completion date was for before thanksgiving. They were unable to finish the work in one day because they didn’t have the correct materials for the job.
We had to cancel our payment on the fence in order to insure that they would come back. They told us they would return and stood us up on many appointments. When a manger came to our house to see what we were talking about, he finally claimed that this was the worst work he had ever seen.
Workers finally came back to finish the fence and repair what they had done incorrectly, but my husband had to be there to tell them what to do because the manager did not communicate the problems to them.
It took over 2 ½ months for us to get the fence put in. We are happy that we have a fence, but we would consider another company next time.