Mosaic Tile Co.

While they have a large selection and I would love to use them on the complete renovation of our home, the customer service that I have received on three different interactions with them has been abysmal at best and for that reason I will not shop here. I would much rather find an organization that at least acts like they want my business.

Have you ever walked into a store that has so many excellent choices that you don’t know where to begin? That is the case with Mosaic Tile. Fortunately for all of us, the staff there are incredibly talented, patient, and willing to help you to design your projects. I had the opportunity to work with Laurie Bush, Crina, who along with Andrea, helped us create the design for our new bathroom. We also worked with Lisa who has and amazing amount of talent and patience! She was the final person that helped us pair down the choices and steer us in the right direction. As you can see from my experience it is a team effort at Mosiac Tile and they are all on your side. The prices were very good and I can and will recommend them to anyone who needs help picking out and designing projects. Thank you ladies! You are all excellent at what you do!

I recently got some very beautiful exotic porcelain tiles from Mosaic Tile Co. for a bathroom remodeling and loved them so much that I came back and picked up some more! They really have a wide variety of foreign specialty tiles that no other supplier sells to choose from!

I am starting a kitchen remodel and I was directed to Mosaic Tiles which has a wonderful display room. All of the consultants including the receptionist are very cordial and professional. I was assisted by Crina who was very helpful and patient with me. Although there are so many choices, which can be overwhelming, Crina helped me make selections for my kitchen. This is definitely a place you will want to visit!

Beautiful selections, superb customer service and you get to «borrow the tile»! Perfect!

I had a great experience at Mosaic. I was especially impressed with Crina, who is one of their consultants. She has a great sense of style and put together a very classic combination for my bathrooms. In addition, she was very patient and took time to listen.
I had to make several trips and each visit I received cordial and professional treatment. Items were reviewed with me, and suggestions were prepared for my consideration before I arrived. I truly believe that my consultant Crina loves her work and it showed in her thoughtful preparation and enthusiasm for the project.

We were very pleased with our experience. The patient staff was able to help us even when we weren’t sure what we wanted. They are very knowledgeable about their inventory, and since they often work with our contractor there was a seemless transfer of information.

Cameron was very helpful in helping with my selections and has a great eye for design. David at the desk was also very professional and accommodating.

Incredible service and super knowledgeable staff! Always busy but everyone is always available to help!

Great selection of tile and showroom is great as well.
So we went in and found what we needed from swatches on the showroom floor. Lady was very helpful with us selecting what we needed.
Then we ordered the tiles for our backsplash and was told to bring anything back not used and unopened. So when install was done we tried to return the unused and undamaged tile. When trying to return, the store told us we couldn’t return it because it was custom ordered.
Okay. Custom ordered but they sell it on the floor. So because it isn’t in their general stock it is custom apparently. Well would have been nice to know this before hand for I would have ordered minimal and more if needed.
Tile Shop took everything back with no questions asked and it was all ordered as well.
We were given no information and then bad information.
Would recommend making sure to ask all the right questions for anyone shopping there.

Great selection, good knowledge of the industry and design trends. Their new showroom is excellent.

The have the best selection of tile… I can not complain the can find anything you want people are very friendly.

A well-​stocked place.
Friendly people THAT ANSWER THE PHONE (yeah!) and know what they’re talking about.
They may not have everything you might need… but they’re going to your best chance at getting exactly what you want.
That advantage does come at a price (this place ain’t cheap!) but there is so much to look at an consider that you might just want to pony up a bit more cash to get the perfect shade of whatever color — instead of something close.
I liked it.

So-​so. On the plus side: A large selection, friendly and helpful receptionist. Design consultant was talented and gave a great idea on bathroom design. She said she was an architect. Downside is that the design consultant did not respond to emails. She was good in person, though. Also another serious downside is that the tile quality was sub par once we received it. The accent tiles that they sold us have little yellow dots on them scattered about. I have to assume this feature is a manufacturing flaw as it was not on the sample tiles, and certainly not disclosed to us by Mosaic Tile before we bought the tiles. I also blame our contractor for not telling us about this before he put the tiles up. Now we are stuck with them We like our new bathroom but I am disappointed with the accent tiles and that Mosaic did not do a better quality screen on the merchandise that was sold to us.

Visited twice.
One time we were looking for a particular type of tile (glass mosaic with a cracked glass look) which they didn’t have — they have tons of different tiles but just not what we were looking for, and lots nicely displayed in a way that allows you to tell what it would look like in a real kitchen or bath.
Another time we wanted a Schluter strip (metal strip to nicely finish off the edge of the tile when you don’t have bullnose or butting up to a wall) with a brushed nickel finish — which they did have.
On both occasions, the people there were very friendly and helpful.
I’ll definitely visit them again when I next need tile.

Mosaic was a great find and recommended to me by my contractor. I checked it out on Unilocal first and due to the great reviews, decided to try it out myself.
I’ve done a bathroom remodel before without the help of anyone at Mosaic before this one and now after getting the help of a design professional I’d never want to do without it again!
My appointment with Cameron went very well. We definitely needed the full 1.5 hours to go over my preferences, look at images I brought in and pick out tile and then take down specs for estimates. Cameron’s tile suggestions seemed be very inline with my own preferences. Plus, I was able to walk around and pick out many attractive tile choices to choose from. Mosaic also has a very large building with quite a few model upscale bathrooms set up to walk around and take a look at to help spark design ideas.
Later the same day as my tile consultation, Cameron emailed me her very detailed and accurate architectural drawings of my bathroom showing everything I described to her for the remodel including the tiles, vanity, tub, etc. and contacted my general contractor directly as well. I was very impressed and pleased – considering this was all a free service to customers! I was also able to take home my tile samples to look it all over later in my house.
The tile was not cheap of course. I have a relatively small bathroom in my townhouse but it still amounted to well over $ 2k worth of tile! I know I have expensive tastes but I was hoping my contractor would be able to get me more of a discount! Well, I may have to scale back the amount of tile I’m using and/​or hold off on the project to save up more meanwhile but I know exactly what tile I want to go with now!

This is the second time that we’ve gone to Mosaic Tile to purchase tile for a bathroom. Both times, I found the selection to be extensive and the prices to be reasonable (there is quite a range in price, making it possible to fit our budget easily). The salespeople, while friendly, seemed to know that we needed time to look around by ourselves and were very helpful once we asked for help.

My contractor is doing a major renovation and addition for my little home in Old Town. I was recommended to Mosaic Tile by my kitchen designer, who will get a review shortly because she is nothing short of spectacular!
Mosaic Tile delivered. My kitchen designer recommended Ana Bowyer. Appointment was set. She is so talented, creative and listened to my goals: stay within budget.
The beautiful tile choices are overwhelming and you want everything! Ana asked lots of questions about my style (I don’t know if I even have a style but I soon learned what I didn’t like!) and the way I lived. She skillfully put together these designs with tile/​glass/​grout which complemented my vanities and counter tops.
The price was great — my contractor gets a 5% discount and that helped. $ 10K worth of tile sure didn’t look like a lot when it was delivered. Thank goodness my house is small !!
I am currently working with Laurie Bush there as well. She and the team are SO responsive and respond very quickly as I have had a number of questions.
I will continue to recommend Mosaic Tile (and Ana and Laurie) to everyone. It has been a perfect experience.
They gave me numerous samples to take home as well — very helpful.
I have attached a picture of my (small) half bath that is not complete but the glass tile that runs from floor-​to-​ceiling is so dramatic and cool !!

Just a quick update to my review… which remains 2 stars (Which by the way is «Meh. I’ve experienced better» on the Unilocal scale.)
We ordered our tile and the next day we got a call that the tile we’d chosen was on back order from the supplier and not available for a few months. ARGH. I asked them to check, and I waited for them to check, before I left the place with samples. They told me they needed 2 weeks to get the me tile. I relied on that. They didn’t even tell us the day we placed the order that they were on back order. It was the next day, after I’d checked that off my list!
They did offer me the alternative — same tile in a larger size (18 in vs 12). Even though it was a reasonable alternative, it’s really not what we wanted, so back to the drawing board I went. I found another tile I like better at another tile place, and we have placed the order. We’ll see how that goes.
Today I actually got a call from the manager with regard to my previous review. First he asked if I found another tile. Clearly he looked to see if my review was legitimate, because my prior review did not indicate I had placed an order or that the tile was on backorder. So he apologized for that, explaining that is just how it is with suppliers. They rely on what the suppliers tell them. I get that. But I also know this: Mosaic gave me bad information… so I went elsewhere to find a replacement tile, I did not give them my business even though they let me down. My message to Mosaics is they should consider doing the same… if their suppliers provide bad information and leave them with egg on their face, and result in lost customers (like me) they might want to look for a new supplier. Just a thought.
Then he offered to meet with me and talk with me and try to make me a more satisfied customer. That was nice. I like that he cared. I hope that I have found a tile supplier that is going to be able deliver on what they told me, and now I don’t think I will have the need to do business with Mosaic for the foreseeable future.
Unfortunately, that’s the thing… by the time the review is up, the efforts are too little too late. I have encouraged him to focus on the front desk with urgency. Beyond that, my experience was «OK”-“Good», until they couldn’t deliver my tile as promised (which the manager says is a rarity). That’s when they lost points again.
For future customers, I recommend you talk to Richard the manager. I do think he cares what customers think.

Mosaic Tile Co. just moved to this brand new location a couple of weekends ago.
I had gone to their previous location — a couple of days before their move. I looked at a lot of tile and decided I wanted them to order some samples for me so I could look at them in my kitchen and make sure the colors work with my color scheme.
They ordered the tiles for me — no charge for the tiles — which is in stark contrast to The Tile Shop in Manassas, VA — which insisted on charging me for the sample tiles.
This place is gorgeous! They have tons of mini kitchen and bathroom areas tiled up as examples to give one some ideas as to how things would look. And of course way more samples of tiles, listello, and other accent pieces.
Worth checking out!