My Plumber

Most of this two star review is for a very excessive price for a job that took less than one hour to complete. $ 425 to remove, replace, and re-​solder the pipe on the hot water side from the heater to the house. I’m still shaking my head at that price. I’ll tell my kids… Eff computer science, be a plumber. wtf? On the flip side, the guy who did the job was courteous and professional but, that doesn’t make up for the excessive pricing.

Was charged $ 150 for a 30 minute visit for a water heater examination/​test that resulted in no professional diagnosis or repair. The tech left me only with his opinion that the issue was an electrical breaker issue but said he was not qualified to investigate the electrical issue any further or perform a repair (I understand and have no issue with this. He is not an electrician). I left a polite message with customer service to provide my feedback; the price was too high for the time/​labor rendered. My message was returned by a customer relations associate who took a confrontational and aggressive tone with me.
I understand that employees and the company should be compensated by me for their time. However, $ 150 for a 30 minute visit that results in nothing of value is outrageous. Aggressive and confrontational customer relations exacerbate the problem.

I have been a customer of this company for more than 20 years and have spent thousands of dollars with them — not because they are great plumbers but just because they’re well-​organized and show up on time. However, they have now started calling me multiple times a day promoting their heating & cooling business. I have explained a couple of times that I have someone else who takes care of that, but they keep calling and even keep talking when I ask them to stop. I just called their office and a rather rude person said she would «send a note to the office.» She didn’t apologize and, frankly, gave no indication she gave a damn. That’s it for these guys. Never again.

Called My Plumber because I had used them with success everytime I lived in the DC area. Well this time they let me down. Tech was a no show — and I didn’t find out until it was after 7pm and I called them. At which point I was told the tech was held up and might not make it. They offered to rescedule — but I work too and had been waiting since 2pm. No way I was waiting on them again — called someone else. Won’t be going back to My Plumber.

Excellent service by the plumber I got. I called the same day to get an appointment. They said they would put it on the schedule and if a plumber was available, they’d give me a 35 – 40 minute prior to arriving courtesy call. I was very lucky! I got a call later in the day and 40 minutes later was greeted by a very pleasant gentleman named Marl. I had two issues: (1) Master bath spout was causing some issues in the surrounding tiles, and (2) Water heater tank was leaking through the flow guard pipe. You could tell this gentleman knew what he was doing. He was very professional and was considerate of my home. Even walked in with the cloth slipper covers on his shoes. I couldn’t have been more pleased with the service. It took him about 1 hour and a half for both jobs and he even checked to make sure a variety of ways that the leaks had been truly dealt with. I dunno if it was the Chantilly, Burke, or Fairfax people, I just called the 1 – 800 number on the website, but this guy was great! For both repairs I paid around $ 570.00. I will definitely be calling MyPlumber in the future for any issues!

Super fast and great service. Fixed my problem without trying to overcharge and gave me a discount.