U-Haul Moving & Storage of Chantilly

If there were negative starts then I would give many. Even zero stars would be a more accurate rating.
I called to inquire about a trailer hitch installation and price and they immediately asked me for my cell phone number before they would answer my questions. Then after answering my questions I wanted to schedule an appointment and they insisted that I give them my credit card number. I suggested they take that when I come to pay.
They refused to give me an appointment unless I gave them my credit card number. So I gave my number with one digit changed, but before they would talk more they ran the credit card number and told me the number was wrong.
Then I gave the correct number and asked for the appointment. They then refused AGAIN to schedule me unless I gave them my home address. I said come on, can’t I schedule an appointment without giving so much personal information? They said «no».
Then they told me they are very busy and if I want the work scheduled I need to give them my information. I refused to give more details and they refused to give me an appointment. This is the number I called. It was for the Chantilly, VA location: (703) 222‑6198.
UHaul needs to catch a clue about requiring (demanding) and storing private (PII) data. They also need to clean house around customer service practices.
I will drive an hour out of my way to go to American Truck & Trailer so I can get decent service now.

This is the worst u Haul out there. Manager was totally unhelpful with the return of excess u haul boxes. Boxes were clearly purchased from u Haul, however the receipt was misplaced. If I could give 0 stars I would.

Excellent check-​in/​check-​out service. Good vehicle. Overall happy that i chose this mode and center for my short move.

Wow! We really want to thank Steven Debat for saving the day! Of course, we waited until the last day to move. We waited until the last minute to rent a trailor. And when we showed up to pick up the trailor, they noticed that my Jeep was having electrical problems!!!
The location we were at didn’t have a technician on hand. They called a place that couldn’t get to us right away — we’d have to wait 5 hours (a lifetime for someone who only has a day to pack!)
We called around — everyone was just too busy. It’s August 1^st and every one is either on vacation or moving. We tried one more Uhaul place — Westfax in Chantilly — Steve said «come on over»
He shook his head as he saw that whoever did our wiring did it all wrong. Nothing grounded, wires in the wrong place — we were lucky nothing terrible happened the 4 years or so we’ve had it!
I was thinking this was going to take the entire afternoon and lots of $$$. Neither was true. Done in a half an hour and we were able to grab the trailor and get to the serious business of packing!
Thanks Steven and crew!
Gayl & Mark

I just had a tow-​hitch installed by Uhaul at this location. The dealership wanted $ 1,100 compared to a complete install (including the equipment) of $ 230 from Uhaul. I asked the guys to mount it as flush as possible and they did a terrific job. They also hooked up my very-​heavy bike rack as well (without me even asking!). They were very professional and fast. I would certainly recommend them to anyone!

Hitch install — fyi. No one will call you when done.
5 people in line about to mutiny. Dear boss man. Hire more people. I know you are the only game in town but my hitch install was fine an hour ago and no one called. Then I have to wait in line again.

Only reason this has 1 star is because i had no choice
This location is TERRIBLE. the manager, Walter, doesn’t train any of his employees with customer service, and he couldn’t possibly do that as the customer service HE himself provides to customers is absolutely horrible. He won’t even acknowledge that you are standing in front of him for him until you get in his face. All his employees seem to be very slow and high at work which is unacceptable, and no wonder they make so many mistakes. Our uPOD was supposed to be shipped 5 days before it actually shipped, and they make it impossible for you to be able to contact the store as they forward their calls to call centers automatically. I have been trying to contact the regional office for over a week, which they put you through SO many loopholes for. (#703−497−1882 and that store # is 795 038) HORRIBLE HORRIBLE STAFF.
Both the manager and assistant manager promised to call us at specific times and none ever did. EVER. We are still waiting a week after and have called every day to speak with them. Unless we drive an hour out of our way, we cannot speak to them– unacceptable.

Was a great location, very fast, friendly and organized. A little disappointed that I was charged $ 75 to refill my tank that was «half full.» I only drove 27 miles on a full tank, which would be about 1.5 mile per gallon, or I used a syphon to take the gas or they made an honest mistake.
Called 3 times and was told I had to speak to a manager. He never returned my call. I also emailed customer service with no response. Today I spoke to customer service, and they said a credit was applied to my account. Would of expected the manager to give me a call, email or pigeon telegram.
Just make sure you check your bill and I would recommend that you go inside to drop off your truck instead of checking out outside.
What was an awesome initial experience, turned into a 2 star rating because of the lack of response on their end.
Thanks

This is one of the larger U-​Haul hubs in the NOVA area, so there are lots of options available for any mover. The interior of the store is very clean and organized. The bathroom was even spotless — I was amazed.
Anything relevant to your moving needs, you can most likely find it here.
The employees store-​side were very helpful. I was moving from VA to LA and had never pulled a trailer before. I had tons of questions and they answered them all methodically without getting agitated.
So why the 2 star rating? Because of the hitch installers. After spending a few hours at U-​Haul getting the job completed, I drove back to work. It must’ve been almost an hour later that I received a voicemail from my installer saying, «Um, we MIGHT have forgotten to put the exhaust clips back on your truck. Can you return to the store?» I was the only person getting my hitch done that morning, so OF COURSE it was my clips and I had to return. They fixed it and I was on my way again.
As if that weren’t enough, a few weeks later I started my 1,200 mile journey to my new home. Halfway through I found out that one of my turning signals on the trailer didn’t work. After stopping at another U-​Haul authorized dealer, he insisted it was because of my truck and that the UH parts were working correctly. So I took my truck to a mechanic. He then showed me that it was not, in fact, my truck but how my hitch was installed. Something was wrong with the wiring.
I eventually had the wiring fixed, but that’s a whole other excruciating U-​Haul story that I’ll save for a later review. My move should have been easy and painless, but instead it was a very frustrating move thanks to my lazy, unknowledgable hitch installer.
In the end, if you need a hitch installed — try your dealership. If you really want to use U-​Haul, go to another location.

I’ll give the staff here credit. They were polite, on the ball and ready to respond to concerns. Hurray for staff! Sadly, you generally don’t go to U-​Haul for staff, but for boxes and to rent a truck. And thus where the parade of grumpy kittens enters this review.
The truck we rented sucked. I’d actually like to use stronger language, but even then I’m not sure that would be enough to express the disappointment in our $ 700 rental. Old, busted, duct tape, retirement, strange smell, hope it doesn’t fall apart. Words and descriptions I’d use for our steed. You know you’ve got a special rig when the safety rails in the back of the truck are literally coming off. The truck had dents, dings, busted lights and a broken stereo. It also rode with the efficiency and grace of a hippopotamus driving a bumper car through rush hour traffic during the middle of a tropical storm.
Okay, that may be a slight — SLIGHT — exaggeration, but not by much. When a 400+ mile road trip’s theme becomes «I hope we don’t die!» you know you’ve gotten a special treat.
In short: great staff, but before you take the truck on the road do yourself a favor and drive around the block a few times.
I’d give it one star, but we didn’t die, so that’s… that’s a perk. Extra star for still being able to enjoy oxygen!

These guys are always fantastic. Highly recommended.

Storage unit is quite convenient, & clean. Online bill pay is simple and easy.
Beware of rental rate change into your first month. If you have a question concerning your new bill getting ready to hunt the manager down. He does not respond to emails and when you have him on the phone he is worthless. He maintains the statement corporate makes the decisions.

I had my hitch and wiring installed here about two months ago. Everything looked good and seemed to have been done right. Well apparently the wiring was done all wrong and I didn’t find that out until I was about to take a two hour drive to Fredericksburg with a uhaul trailer. Luckily, the place I got the trailer had real mechanics that basically Jerry rigged it so that I could get by. Couldn’t turn my headlights though. Very disappointed and I will not be hurrying back here.

One of the better stocked U-​Haul centers in the area, vehicle-​wise. There was a small hub within walking distance of my old place but they only had 10′ trucks and I was aiming for a cargo van since driving anything bigger would pretty much freak me out. Reserved the vehicle online the day before without a hitch. Parked on Westfax where my car wouldn’t be the way, and wouldn’t get towed by the hotel. The cardboard cutout cops in various windows of the main building are eerie at passing glance. Counter service was a bit slow until other people started trickling in. I checked in at 5:51 pm and they kindly rounded up the due time to 6 pm for my 2-​day rental. David was helpful during the walkthrough when he pulled the van out front, and pointed out the X stickers of existing dents.
Fortunately I didn’t need any tarps, boxes, or dollies. Variety of useful small items for sale inside as well, like stickers, gloves, and storage baggies. $ 20 insurance fee for peace of mind, and the tiny environmental fee for future vehicle rotation. I swept out the back and didn’t add any dents to the new van, and returning it half a day early saved me about $ 20 off my estimate. If I had planned better, I would have picked up the vehicle in the morning and returned it before the next day, but oh well. Afterhours dropoff was easy with the keyslot.

Process was easy to check in and get my reservation. Tons of trucks, it’d have to be an incredibly busy day for this place to not have what you need. Also, tons of packing, boxes, tools, etc. (essentially anything to fulfill any moving needs) can be found here.
Returning the truck was easy as well. Just pulled up, someone met me outside, gave back the keys, got my final estimated total, and left.
Made moving easy.