Virginia Tire & Auto of South Riding

AVOID! Warning you this place is a complete rip off. If I could give them a negative rating I would. Went to get O2 sensors replaced and emissions test and they charged me $ 700. I get my car back and it’s squeaking and running funny. They refuse to inspect it unless I pay up more money. Mind you they claimed my problem was break related even though I had new breaks on the car.
If you can try your best to find another shop.

I absolutely love Virginia Tire & Auto, more specifically their South Riding location. The staff here is always so nice and they go above and beyond. Every time I walk through the door whether I need just an oil change or major work done, they make me feel like family instead of just another one of their customers. I never have to wait long, but even if it takes a little longer than the norm when they are busy they always check in with me. I’ve been coming here since they opened this location and I will never go anywhere else. A lot of these auto shops just want your money, but not them. They care about their customers and always make sure I leave happy. Thumbs up to these guys for always doing a great job! You will always have a loyal customer with me!

I would highly recommend doing business with this shop. I called this morning to inquire about replacing a rim on my wife’s truck. They rushed to get the rim from the dealer even when it was past cutoff time. They gave me a loaner. Everyone there was highly professional.

Seriously the best auto repair in town. My car stopped working at the gas station and they came to get me and tested my car. Not only are they good but their service is outstanding. There are so many places to take your car but a place like this deserves 5 stars. So glad you guys are here! Thank you and I recommend you to everyone!

Kind of upset with this place. Took my car for inspections and emissions. Was irritated at first because it didn’t say anywhere to come inside so I parked in the line and waited in my car until my turn. Then they drove someone else’s car around mine and parked it in front of me. They then told me I needed to go inside and get a ticket. Was upset because I had been waiting in line 20 minutes already.
So finally ready they tell me my brake pads are too worn and need to be replaced. Fine. I brought it back the next morning to have them fixed and the guy said he wasn’t sure what needed to be fixed but they’d have someone look at the brakes and determine what needed to be done. Well I called an hour and a half later to see what was going on and he said I needed my brake pads, rotors AND my 3^rd brake light replaced. WTF!?! How did it change overnight from just brake pads. Ugh. So I told them just to do the brake light because he quoted me almost $ 600.
He said it would be done around lunchtime. I called at 12:45 and he said it wasn’t done. Probably another 45 minutes. Ok, fine so I came after work and while I was waiting at the counter, Taylor, the front desk girl was chatting to the guys through a window about how she handled a customer who was mad that it was going to take a few more hours to align the tires on her car. Umm, you shouldn’t talk about customers in front of other customers.
So I pick up my car and the bill is $ 289!!! For a freaking brake light. Omg. What a rip off. This place had me fooled because the building is clean and well kept and the people sound wonderful on the phone.
Sigh, just so upset on how much they charge for things. I get that this brake light is expensive but the up charge they place on it is outrageous. Unless you’re rich and you like to be overcharged for things don’t come here.

Again, you get what you pay for. These guys are usually pretty busy and you sometimes have to wait a long time for something quick and easy like an oil change or inspection. They do offer a nice sitting area along with WiFi while you wait. The staff are always courteous and communicative. I’ve never had any major work done here but they do take care of the needs for our older vehicle. Which they seem to keep running pretty damn strong!

I just love this place! It’s so nice to take your car to a place that you know won’t rip you off. I had an issue w/​my A/​C and thought for sure that it would cost a lot of money. When I called the dealership to inquire, they told me that it be $ 199.00 to evaluate and see what the problem was. I took my car to Virginia Tire and got a call with in an hour and it cost me less than $ 250.00! Their turn around time was amazing and customer service you can’t beat.

I usually go to Moore’s Cadillac to get ALL of my service done. However, I think I found my new go to. Came here for a simple synthetic oil change. Not only were they quick, but the customer service was second to none! They answered all of my questions and provided, which I truly believe to be, honest advice on what’s recommended for my truck from a service perspective. To top it off, they’re located in my neighborhood. Look forward to coming here for all of my service needs and I will highly recommend them to all my family and friends!

I got new tires from them. Order them in the morning and had them on my car that afternoon. Great customer service. Knowledge and friendly people. They price match tires when they can and gave me a great deal. Will definitely do future business here.

VA Tire and Auto was great! I went in for pretty standard services (oil change and safety inspection) for my car which has an ignition interlock. The staff was great. Dealing with an ignition interlock on a car can kind of be a headache since they had to remove the device in order to work on my car and then re-​install it for me. Nevertheless, they did not charge me for the extra labor and didn’t make it seem like a hassle at all. They didn’t try to upsell me on other services either (major plus). AND they shuttled me to and from my home (major kudos!). Thanks VA Tire and Auto!

WATCH OUT! liars, dishonest, When you go out to a shop you feel like you can trust someone for an honest opinion but in return they try to be dishonest and sell you things and try to make money of you on things you don’t need! Please watch out for this place… We are never returning here again!

I’ve come here for most of my auto repairs and I don’t know why I keep coming back. The service is always slow, even when you call ahead and ask about the wait time you should always add an hour to it. An oil change that would take 45 minutes takes an two hours easily. I will be finding another auto repair shop ASAP.

My family has had nothing but dishonesty from this location. We have been in South Riding since 1998 and rarely see such poor performance from a business who depends on families for their survival.
I am not one to write bad reviews, however felt I needed to let others know so they can spare their stress level, pocketbook and prescious time.
I have asked around and others have had the same issues with this location. We had 3 cars here… between fixing things that were not necessary — we found out later, to fixing things that were, only to drive off the lot and have my check engine light come on again. Then be told it was yet another issue… I had this happen 3 times too many and money wasted.
The service is friendly the first time, then after the third time fixing the SAME issues they are not only unkind, but downright nasty, even in front of my kids — and I’m talking about the HEAD OF THE STORE!
You want honesty??? Goto Mainstreet Tire and Auto in SR. We service and repair 3 vehicles there and have yet to find anything but honesty and quick same day service. I tell everyone I know.

I came here for my inspection at the last minute which I don’t normally do. I used to go to the Centerville location but have since moved. They were just as friendly a and helpful as the other location. The inspections were backed up because it was the last minute so they dropped me off back at home in their van. I will return when I need other services.

Excellent service. Always courteous and respectful. Have gone there for VA Inspections/​Emissions testing and will ALWAYS go there for that from now on. If you live or work close — they even offer a shuttle service.
Had a tire rip last week. Called and spoke with Amr. Amr was super friendly, professional and extremely helpful. OUTSTANDING service on the phone. Not only did he find me the right type of tire that would go with the others on my car (I had a mix of 3 different brands — but now only 2!) but he also worked hard to find me the BEST price. AND he was able to get my tire there first thing the next morning and was able to schedule me early the next day as well. I will always go to VA Tire & Auto of SR from now on.
Highly recommend.

Dissatisfied Customer
Unless you are taking your car in for something extremely simple like an oil change, I do not recommend the Virginia Tire and Auto in South Riding. My husband and I have been taking our cars to this location for about a year now, and we have been increasingly disappointed by their customer service. We experienced three incidents in particular:
1) Several hours after I dropped my car off for an inspection, I received a call that it was ready to pick up. When I arrived, I was informed there was recommended service to be performed. When I asked why I wasn’t informed of this over the phone, they apologized but were unable to answer. Since we never had issues with this shop before, I chalked it up to a minor miscommunication issue.
2) Shortly after the first incident, I called the shop to get a quote on a particular service. The person I spoke with informed me they would do some research and give me a call back in about 15 minutes. No one ever called me back, and it turned out my husband had the same experience with this shop several weeks prior.
3) I dropped my car off for a particular service around 9 AM on a Saturday, just two hours after the shop opened. I was informed they already had a lot of work, so it was unlikely they would get to my car until Sunday. I said no problem, as long as I could have my car back by Sunday afternoon. The next day, I received a call that they would not be able to service my car that weekend as they only had one mechanic working. There was no apology for the inconvenience.
Since we’ve experienced several problems with this shop in a relatively short amount of time, we will not be returning.

Nothin special about this auto shop. They actually have a bad time management. They tell you a estimated time and it usually takes an extra hour longer that what they said. And I know it’s «estimated» but seriously the place wasn’t even busy so idk why it took them 3 hours to do 4 car inspection. It should only take them 20 minute per car. I use to work at Toyota and I know exactly what I’m talking about. Most likely the mechanics are slacking the hell out. So I wouldn’t trust this place.

I brought my QX56 as a TPMS sensor they replaced less than 6 months prior was no longer registering. They called me a few hours later to tell me that 3 of my 4 sensors were bad, even though they had replaced 2 of them in the last year and 3 of the 4 were working just fine when I dropped it off. I told them this, and they said there equipment wouldn’t register them and there was nothing they could do. They stated they had performed extensive research and tried all their various equipment without success.
I picked my car up the next morning and figured I’d take it to the dealership. I didn’t check the tpms screen until later that evening and much to my surprise, all 4 sensors were no longer reading. Not only did they not fix the one bad one, they somehow unregistered the other 3 sensors and conveniently failed to mention this to me when I picked it up.
That evening I googled «reset tpms qx56.» The first link was instructions on how to reset and relearn the sensors with a paper clip and 5 minutes of work. Sure enough it worked, and all four of my sensors are now working. It saddens me that a «professional shop» didn’t take the time to run a simple search for possible solutions, but was quick and eager to sell me 3 new sensors plus installation, even though they wouldn’t have been able to program them anyway.

I needed to get four new tires. It’s refreshing to be able to go somewhere where people are not trying to FORCE you to buy the most expensive tires. They were patient and informative. Now, you’ll need to be patient too because they it’s a busy location. However, they can drive you home or have a nice seating area with fresh coffee. Plus, McDonalds is next door so you can grab a bite to eat. Worth the wait. Great location. I could go back to the one in Fairfax, but I like these guys so much I’ll venture back.

We had our SUV towed this auto shop so they can fix the front brake on the passenger side. It took about 20 minutes to fix it and test it out.
The staff here are wonderful I called to get an estimate and time, they were the only one, out of five calls, to give me what could be the problem (s) with the price and time for each situation.
If you are reading this, I want to thank you again for the time and attention you have given me and my car.