ZIPS Dry Cleaners

This location ruins your clothes and the owner Kevin does not even own up to it. Instead they find fault with your clothes.

First of all. I’m a type of person that never want to write a review. but this place had pissed me off 3 times… the first two times was they misplace my clothes and gave me some other people clothes… took them back and had to wait and keep calling to see if they found it… Thought to give them another try. took my husband worked clothes for dry clean. and specifically asked to have the collar and cuffs stains removed. when it’s time for pick up, the stains is still there. we also make a complaints but they offer to redo it… but we refused to take that offer because we don’t want to waste our time dealing with this issues again and again we need clothes for work the next day.
Plus. the shirts still smell like human odors…. (what you pay is what you get.)we will never going to come back here again…

I am rating this business one star because they do not honor their own coupons!
It was my first time to come to a Zips store on 11÷2÷15. The reason I went is I received a mailer coupon that reads:
«$ 1.99 per garment dry cleaned*
*Limit up to 5 garments. Excludes leather.
Limit one per household with coupon at participating ZIPS. Cannot be combined with any other offer. Services pre-​paid at time of drop off. Expires 11−23−15.»
And so I got there, I had 2 pieces of clothing that I wanted to be dry cleaned. I was fully expecting that the price would be $ 1.99 per garment. But then I got there, and the lady said that I cannot use my coupon. She said I need to have a minimum of 5 garments to get the $ 1.99 unit price. I explained to her that that is not what the coupon means. The coupon says «Limit up to 5 garments» and what that means is I can use 5 garments for that price. She disagreed and wouldn’t give me the price. I told her that it’s false advertising and still she wouldn’t give me the correct unit price.
Since I’ve only been defrauded 40cents (the regular unit price if $ 2.29), I just agreed to pay. But I will never go back to this place again because 1) they do not honor their own coupons and 2) they are very disrespectful. You’d think they would give nice treatment to a first time guest. But if you’re looking for a good dry cleaning place, this is not it and you should look elsewhere!

This place sucks. They don’t accept credit cards even though it’s cheap plus when I went in a couple of years ago there I go directly to the front because no one is on line and plus going through the line was blocked off by two people working on something and the guy tells me to back on line by following the signs to be waited at the front which is just stupid because I did that and having to go through those people, they tell me go back directly to the front which I did the first time. Clearly the guy who was working the cash register didn’t know what he was talking about not to mention that day I went in it was ghetto. One ghetto guy who was ordering me around to go wait on line and who doesn’t know how to do his job and then the two other ghetto people who were blocking off the line doing work which is my reason for going around directly to the front. What could be worse than that? I’ve been in here several times before this and never experienced this issue. I’m never coming back here again. I hope this place goes out of business. This place is now ghetto. Besides that my clothes come out great no issues.

Well I am still waiting to find out what happened to my clothing and as you can see no one has reached out to me. To make matters worse they just raised their prices for dry cleaning from $ 1.99 to $ 2.39. Maybe they need to make up for all of the customers they are probably losing.

Well, After posting my extreme disappointment about this business, the owners of the business, and corporate — my review disappeared from this page. I feel strongly about what an awful business these people are running. Unprofessional in every manner. Don’t value their customers or take responsibility for ruining and losing clothing. Unless you like trouble, I encourage you to take your business elsewhere. They will be seeing me in court!

I took my dress pants, dress skirt, and a few shirts in. The skirt and shirts came back looking faded. As for the pants… They used a hot iron on them, when they are cool press only. I told the girl this when dropping them off and she just nodded. When I got the pants back and went to wear them to work. The pants had marks all over them! My first thought was why the heck would they give this back to me in this condition? Honestly anyone can see the pants are messed up. I took the pants back in, thinking, I would receive apology and they would fix it or replace my $ 98 pants. NO the girl blamed me! Saying they only do hot and I wanted them pressed. As I explained to her NO ONE told me they did not do cool press. It was their responsibility to inform me when I checked the pants in, and when they went to press the pants seeing cool iron only they should not of used the hot iron. The woman was rude, impatient, and told me that they would fix it but I was not to bring the pants back. NO PROBLEM I will NEVER EVER GO BACK. Oh and I should mention the pants where ruined. They burnt the fabric. She claimed it was not burnt and dry cleaning would take out the marks. Not true. I now have two brand new pairs of ruined $ 98 pants.

My coat was hairy & dirty when I picked it up! The quality of their work is not even worth a penny IMO!!! Never again will I go back!!!

Honestly I wish I could give this place a zero because I would. This was my first trip to this Zips location as it is closer to my home. I was taking some stuff in for my girlfriend that needed to be cleaned. The staff here in my opinion are very unprofessional. I walked in an approached the counter and wasn’t even greeted with a «good afternoon» or a «hello». Instead I get «have you ever been here before?» Yeah, that’s a great way to start off a business transaction.
The other locations I have been too have taken my name and phone number, whomever was working the counter had me enter it myself on their computer they were using. Sure, I don’t mind doing your work for you. I started going through the items that were to be dry cleaned. They took all but two items stating that the last two were a wash only. I tried to explain that these were not my items and they were being cleaned for someone else and I’m not sure what was wash only.
Clearly they didn’t care as they stated again in a condescending tone that they were wash only. By this time I should have taken the items and walked out, but I gave them the benefit of the doubt that maybe they were having a bad day. I got the receipt and I was told the items would be done by 5:00 P.M. the next day. Fast forward to the next afternoon and I attempted to pick up the items. Imagine how thrilled I was to be dealing with the same individual as the day before.
Once again I didn’t get a «good afternoon» «hello» or anything. She took the receipt and told me that the items weren’t going to be done until after 5:00 P.M. This after being told the day before they would be done before 5:00 P.M. Other locations had my items done before 5:00 P.M. without an issue. Perhaps they should put «WILL BE DONE AFTER 5:00 P.M.» on the receipt so there isn’t a question. Sorry to say this will be my first and last experience with this location. I will go back to the other ones that I have dealt with. I may have to drive further from my home, but at least I know I will be greeted and not treated like garbage.

I gave them a shot at cleaning my duvet cover and shams. I was nervous about it, but the price was good. IWell, they never cleaned it. The manager told me it was in the back, but they forgot to clean it.
Then, I looked at my 2 coats tbey suposedky ckeaned and they looked the same as when I dropped them off to be cleaned. NEVER again.

Occasionally ZIPS tears the cuff/​sleeve on one of my dress shirts.
Also…they just raised the price on shirts to $ 1.99 then denied they increased the price.

ZIPS just changed their price for men’s dress shirts from $ 1.39 to $ 1.99. Problem is even some of the employees didn’t know about it when I asked that the price for the shirt and regular dry cleaning items where the same, $ 1.99. The other clerk said they changed their prices. I think this is far too much for dress shirts and will be looking around for another dry cleaning service.

Very displeased with he level of service from staff and owner. Was missing an item when I went to pick up clothing. Staff tried to tell me they miscounted my shirts and gave me $ 1 and change for my garment. When I advised them that there was a garment missing, the staff member I was dealing with got very defensive and not easy to talk too. I was issued a ticket to be resolved in 60 to 90 days. During that period I called twice with no return calls. Called after the date on ticket and spoke with owner who apologized and stated he would get back with me by the end of business on that day with a resolution. I am still awaiting a call from him.

I dropped off a lab coat that I was required to wear for my nursing school pinning ceremony. I didn’t even take it out of the plastic until I was walking in the ceremony because I wanted it to be perfect. I was saddened to find that the lapels of the jacket were creased on both sides right where I was supposed to place my nursing pins. I was very disappointed. $ 3.50 was cheap and they are close to my home but I will never go back to them to have anything pressed again. Very disappointed.
I will say that my garment was completed overnight so they were fast and the front-​end staff members were pleasant and helpful.

1.99 per garment. Why pay more?
Zips won me over with the price for their garments but most importantly is the occasionally sale they have on comforters for 19.99/piece.
Back in the days, I would buy a new bed-​in-​a-​bag instead of washing my comforter. As I matured, I have come to realize that money doesn’t grow on trees, I am pinching pennies every way that I can. Hence, my relationship with Zip. I just wish they would call or email me when the 19.99 sales comes. But when I find out, I run there.
Each customer is given a key chain with your information on it. Not sure it’s true purpose because you could just give your phone number and it be just as fast.
Also, its important to know that this is cash only and you must pay in advance. As I write that, I realize this is more of a reminder for myself than you…

They’re ok because their prices are low and their work is mostly good. I brought my husband’s dress shirts in before 10 am and got them back the next day after 5 pm. Out of the whole lot, 2 – 3 shirts had some wrinkled spots, but were overall passable. While picking up the shirts, I noticed their clientele is varied, so the cheapo dry cleaners aren’t just for a certain demographic. I don’t think I’d trust this place to dry clean my more expensive/​delicate clothes, but wouldn’t think twice about coming back to have dress shirts cleaned and pressed.
Someone needs to open one of these in the Tysons Corner area.

Lots of my neighbors love Zips but my experiences have been mediocre at best. I feel like ‘you get what you pay for’ as several clothing items haven’t appeared to be as clean as expected when received (stains remain; residue can be seen). Additionally I am disappointed in the condition of a good comforter I took in to be cleaned. I just put it back on the bed and it’s filled with lumps and bumps where the inner batting clearly got squished and condensed during the cleaning process. This isn’t a resolvable situation, unfortunately. I should’ve just taken it to a laundromat and put it in a large-​capacity washer (which would’ve cost a whole lot less than $ 20). The comforter is never going to be the same and the appearance of it has been greatly compromised. I think I am done with Zips; would rather pay a few $$ more at the local dry cleaner in South Riding who has always done a great job with our cleaning.

I took a black suit in for cleaning on Wednesday, December 5, 2013. Went to pick the suit up on Friday, December 7, 2013 and it was full of pet hair! (I have no pets) I notified the onsite manager and they took the black suit for re-​cleaning.
I went today December 10, 2013, to pick up my suit and it was still full of pet hair. I again left the suit and requested Kevin the owner/​manager call me to explain why my suit is full of pet hair and why it is taking several times to clean the suit. At this writing I have not received a call from Kevin so I called the store. I was told by Joe (onsite manager) that Kevin (owner/​manager) has left for the day!
Is it really that difficult to clean a black suit? Where on earth is pet hair coming from in a dry cleaning facility? I realize this is an affordable method of dry cleaning clothes vs the higher price dry cleaning establishments however this does not justify receiving repetitive low quality dry cleaning service for two articles of clothing.
Despite my high level of aggravation with the level of dry cleaning service (nonservice) I have received I was never rude or impolite to the store employees. This is a problem which needs resolution by a higher echelon and yelling at employees cannot resolve the matter any sooner!
I was assured by the manager each time my black suit would be re-​cleaned however with so many cleanings, my concern is that the suit will be shreds when it is finally back in my possession. Joe (onsite manager) assured me today he would leave a note on Kevins’ door to have my call returned when he arrives at 7:00 am on Tuesday, December 11, 2012.
I will post on this site once my suit is returned to me and how this matter was resolved.
Really Inconvenienced and Very Aggravated with Zips in Chantilly!!!

I love Zips. I can have my clothes same day and for less than what the other cleaners in the area charge.
I drive out from Ashburn to have them take care of my clothes. I have yet to be disappointed by them.

Zips, Often aptly described as the ‘McDonalds of Dry Cleaning’
I’m used to the one in DC, which is far, far more popular than the Chantilly variant.
I like the Chantilly location, it’s a bit off the beaten path on the Lee Jax Hwy
Also, I think it’s new-​ish, so this means it’s not very popular, like the DC location.
This means it’s convenient, fast, and most importantly, RIDICULOUSLY CHEAP @ 1.99 max per garment
These prices make me clean my most frivolous garments.
Sweat pants, lil’ dirtay? Ohhh fawk yeah, let’s get ‘em cleaned
Pants I never wear, but are sitting on my floor, and I refuse to iron?
Awwwww yeahhhhh, Zips, Comin through!
Banging Value + No Lines, + Convenient to where I work = Heck Yeah!
WARNING: CASH ONLY!