Carolina Sedan Service

I have used Carolina Sedan before with no problems but my experience this morning will prevent me from using the service again. I made a reservation for airport pickup for a very early flight. Not only did the Carolina Sedan representative on the phone question whether I needed to leave so early (really? Isn’t that my decision? And yes – traveling with a dog on Christmas Eve necessitates extra time, but that’s irrelevant to this paying customer).
Anyway, no one showed. I waited 15 minutes before calling Carolina Sedan. No one answered the phone. Finally decided to request an Über ride. 30 minutes after my scheduled pickup time with Carolina Sedan, still no representative had shown up or called me. I took Über to the airport and saved $ 30. Next time I won’t think twice and will go straight to Über.

Bek helped me kick off a weekend of surprises for my daughter’s 21^st birthday, starting with a CSS luxury SUV ride to the airport. The driver had a balloon and a gift of chocolate goodies to make the birthday girl feel extra special at 5:00 a.m. From the first phone call to schedule the pick-​up, through the prompt drop-​off at RDU, I couldn’t have been more pleased with how this service was handled. We will definitely use CSS again!

I booked this service because of the good reviews and because I was getting in late to RDU and didn’t want to risk having to wait for a taxi. I used the online booking form about two weeks in advance, and received an email confirmation. I confirmed again via email.
However, when I arrived at RDU, I had not heard from the driver even though it was past the pickup time I had scheduled (only by about 5 minutes). I waited a few more minutes and tried calling but since it was late, no one answered. I was frustrated by this point because the whole reason I had booked them was so I wouldn’t have to wait for an airport pick up. Seeing that there was no wait for a taxi, I hopped in one and immediately emailed Carolina Sedan Service to let them know that no one was there to pick me up, and I had not heard from the driver, so I had taken a taxi instead because, like I said, the whole point of booking them was so I wouldn’t have to wait. I never received any response from them! I am actually shocked that I did not even receive a perfunctory apology from this company after standing me up. Terrible.

I needed to schedule a ride to the airport for my mom. After researching a number of area taxi companies, which all had horrendous reputations, I decided to search for «car service» instead and came upon Carolina Sedan Service.
I called and scheduled a ride for my mom with Suzanne, and prepaid with my credit card. It was $ 50 to take my mom to the airport from Chapel Hill. Suzanne arrived on time and was an excellent driver and great company for my mom on the ride. I was incredibly happy with the experience and would definitely use this service again for getting to and from the airport.

Had a great experience with Carolina Sedan this morning. Our driver was in the hotel lobby waiting for us, when we walked down 10 minutes early. He was friendly and full of useful information (we are considering a move down from Boston, the very land from which he was a transplant to the South).

Amazing service, they picked up my friend on time and the driver was amazing and friendly. I would reconmend them to all who are in need of and professional driver at an affordable fee.

Couldn’t have been happier with my rides from CSS during my recent visit there. Friendliest, punctual and safe driver. I have saved the number in my phone and will definitely call again next time I’m in town!

Amazing taxi/​car service. They are reliable, professional and super friendly. They are always on time and pick me up with a smile. I am someone who doesn’t like to ever be late so I worry when I need to rely on a car service to get me places. However, with Carolina Sedan Service, I never have to worry and am always at my destination right on time.

Recently visited Carolina and used this company. Great service and reasonable prices. Will definitely use again.

Carolina Sedan has always been on time for my trips. They give me a call every time they are 5 min away.
They always pick me up in nice clean cars. Very reliable. Been using Carolina Sedan over 5 years now!
Also very friendly drivers!

As a Chapel Hill resident for 14 years, I can say this is hands down the best taxi/​sedan service around. They are always on time, very professional, and friendly of course. The cars are all in great shape and the prices are always great for the service you receive. If you need a ride in or around Chapel Hill, these guys should be your first call! My husband and I will never use another service as long as they are around. Excellent company!

This company is the best I’ve seen in Chapel Hill.
The guys that drive you are very nice and courteous.
They are very fast to come and get you no matter the time of day.
I would recommend this company to anyone who loves to be in a nice car and wants a great ride to wherever you want to go.
Two thumbs up from me.

Huge surprise. I’ve had a few luxury taxi services before (I’m from Chicago) that were fine. But wow Carolina Taxi was incredibly prompt and just straight up awesome. Super slick cars with awesome drivers (used them three times cause they were so dang awesome). Not mention the price is well worth it. Can’t say enough how well I was treated. Looking forward to coming back to the Carolina’s and I’ll obviously use them again!

These guys are great, have used them several times, locally in chapel hill and to Raleigh and back. Very prompt, clean and courteous with multiple vehicle options available. The black Lexus is a nice ride home after one too many!