MyEyeDr.

Im only giving one star because I have to. A few months ago I began experiencing terrible headaches and thought it might be because my contacts were the wrong prescription. I went to this My Eye Dr to have my prescription checked, even though I normally go to the one in my hometown of Fayetteville. School brought me to Chapel Hill so it seemed more convenient to go here. Things went poorly from the beginning. It took 10 minutes into my appointment for them to figure out why I was there. They incorrectly assumed I was in for my yearly check up even though I explained my reason for coming in on the phone when making the appointment. When the doctor finally came in, I again had to explain my reason for coming and she rudely told me that my assumption about my contacts causing my headaches was incorrect. She was wrong because after checking my prescription and determining that both eyes were too strong, I haven’t had a single headache. Since my prescription changed, they said they would order my new contacts and I asked to have them mailed to me. Two weeks later I hadn’t received them. I went into the store after calling and getting no answer to learn that the contacts hadn’t been ordered and they didn’t even have a record of my visit in their computer system. They ordered my contacts and I went back a few days later to pick them up. They ordered the wrong prescription. They finally promised I would receive the correct prescription in the mail as I had originally asked. 3 weeks after my initial appointment my contacts arrived in Fayetteville, which defeated the point of me ever going to this eye doctor. Bottom line: they are unorganized and the girls at the front desk seem to lack the ability to do their job well at all. The doctor is rude and I will never be using them ever again.

The doctor and front-​desk staff was awesome. They were prepared with my insurance and knew what was covered ahead of time. The only downfall is that their eye glass frames are expensive.

I have gone to this place off and on for years, a pretty solid choice I would say. I came back after LensCrafters pissed me off enough that I walked out of one vowing never to go back. Maybe it was just that one — the one at South Point Mall. I need to rip them up in a separate review. Anyway I wouldn’t recommend either establishment for super hip/​fancy eyewear. For example, I bought a couple pairs of really nice frames in Europe that were quite large and square and ECA couldn’t put prescription lenses in them for me, I had to go to a more high end shop drop some real $$$.
But this last experience at ECA was good, I am a pretty demanding customer and they were able to roll with me the whole time. They did some prescription sunglasses lenses for me (for glasses that I bought somewhere else) through the company that made the glasses, and when my original lenses weren’t returned they went out of their way to replace them for me, despite the company telling them that it wasn’t their policy to return them (What? That’s stupid considering the bulk cost of the frames I bought would most definitely be the lenses.) They also spent a lot of time with me picking out the specific tint, etc. I wanted. They didn’t come out looking exactly how I expected them to, but I have gotten used to them and I like them quite a bit.
So, shout out to Caroline for getting me some replacement lenses, and everyone at ECA for being consistently on top of things. I wouldn’t recommend them to anyone with a large bankroll who takes themselves overly seriously and wants some really trendy frames, but they are a decent shop and I would tell a friend to go there and I also often go to them for eye exams: they take insurance and seem to know what they are doing.
I’d probably give them 3 stars, but their customer service makes them a 4. They are super nice and will call you to keep you posted or let you know your order is ready.

This place was great. Everyone was friendly, attentive, and helpful. The salesperson went out of his way to contact my insurance company for me because there was an error in the system when placing the order. I was thankful that I didn’t have to be the one on hold dealing with them! I picked out my glasses and had them in less than a week, with no unexpected fees or charges. When I came to pick them up they helped me with the fitting and I was out in less than fifteen minutes.

I had a great experience at ECA on Raleigh Rd in Chapel Hill. Dr. Hillsgrove and her staff are very friendly and knowledgeable. They were more than willing to discuss the procedures and billing breakdown. I would recommend without reservation.

While they were perfectly pleasant, I wouldn’t recommend using them to get insurance-​paid eye care. They tried to tack on extra fees and unneeded services (like their fancy eye machine) that would have made using my insurance just as expensive as if I had gone to my old eye doctor (who didn’t take the insurance I had.) I found someone across town who was willing to do the same job for a quarter of the cost.

I was highly impressed with my entire experience here. I had to find a new eye doctor due to a change in insurance companies (and my lack of wanting to file on my own) and found Eye Care Associates! They have many locations but the one on Raleigh Road was the closest. I called and they had appointments starting the next day.
The location is in a strip mall type place but the sign is largest enough that it immediately catches your eye. When you walk in the waiting room/​lobby is inviting, with a coat rack and a coffee/​water station. The receptionist was personable and friendly and carried on a conversation with me as I got checked in. I saw Dr. Hillsgrove and really liked her. She was down to earth and spent several minutes chatting with me and getting to know me before jumping into the eye exam. I will be going back here for all my eye care needs in the future! They do have services to order glasses from them but I didn’t need them this visit! They did however order my contacts for me and said they would be in in several days!

The people here were very helpful and nice. They knew what they were talking about. They have up to date technology. They helped find the best discounts for me.

Staff here are very knowledgeable and helpful. However, they encourage a retinal scan on every visit for an extra price. Plus, if you forget to tell them after you are charged that you qualify for a discount (e.g. if you are a UNC employee) they will not go back to correct the bill. They will instead give you a discount card for your next visit.

I had my annual eye exam here about 2 months ago, and I have nothing but positive things to say about the doctors and staff. My appointment was at 2, and much to my surprised, they called me back for my exam 5 minutes early. It was the first doctor’s office I’ve been to in a while that wasn’t running at least 15 minutes behind. The technician conducted my exam quickly, and the optometrist came in to double check the results. I was in and out in less than 3 minutes and couldn’t have been happier.