Papa John’s Pizza

I was a little leery after reading some of the previous reviews but we were well pleased with the pizzas we ordered. They came just like we ordered them, which doesn’t happen all the time when you order «extra sauce» like I do. Only reason it wasn’t 5 stars is because it took the guy forever to actually take the order over the phone.

I experienced the rudest customer service ever at Papa Johns on Franklin St. In Chapel Hill. I ordered online for pick up when I arrived to pick up the pizza I was told they didnt receive my order. I was certain I placed my order, the employee called the online service and they stated they didnt receive my order. I then asked how we could resolve the matter, it was an online promotion. He continue to tell me he couldn’t go online to place my order for me. I’m not sure why he said that when I didnt even ask him to do that. I asked if I could speak to a manager, thats when he told me HE was the manager. I told him he had very poor customer service, he stated his customer service was excellent. By this time Im bewildered, he told me hes not confrontational, no one mentioned he was. Everytime I tried to talk he talked over me. I asked him if there was a reason why I couldnt express my dissatisfaction, he stated his manager would be in on Wednesday and to call for her then. He walked off on me and continued. To interrupt me as I tried to talk to him. Its behavior and customer service such as this which makes me feel employees like this are not even deserving of minimum wage. I phoned the corp. Office right after my experience and was told someone would be calling me to follow up in three business days. That was three weeks ago and I have yet to hear from anyone. Im glad customers have an opportunity to publicly express our dissatisfaction of such rude and unacceptable service.

Is –1 star an option? Ordered pizza for carry out. New to the area and was looking forward to a familiar provider for our «family movie night». After being told multiple times that we didn’t order from that location, an employee finally stepped forward with our pizza after overhearing the raucous at the counter. Even then, the «manager» did not apologize for the confusion and erred instead on the side of treating me as though I had done him some incredible injustice by ordering a pizza from his establishment and wasting his otherwise valuable time.
The pizza was actually good. Unfortunately, I will never patronize this establishment again after the unacceptable treatment suffered at the hands of its management.
Fortunately, this experience forced me to look elsewhere to supply our family movie night sustenance, and I’m pleased to report that Aidan’s Pizza (
), just down the road, is not only a better quality product, but the folks there are friendly and genuinely seem to appreciate my business.
Serendipity!

doesn’t deliver in my area. the people are so rude and it takes forever getting on the phone and they do not know their way around the city!!!

It’s a shame that I’ve been going to this store since we moved to Chapel Hill. They get a pizza wrong and my kids wouldn’t eat it. I call and the manager talks to me like I’m one of the employees he was bossing around and yelling at when I picked up. Disrespectful attitude to his employees and customers. But why should Papa Johns care about family customers in a college town, right? It’s not about the money. It’s about being fair.
I believe you just lost another customer.

Ordered online for delivery. Called seventy minutes later to check on status. Was told average delivery time was 70 minutes. When reminded that it had been 70 minutes I was put on hold for another three minutes. Upon return, they said the delivery was on its way. Delivery was made another twenty minutes later. I live less than two miles from this location. This was not the first time this has happened to us when ordering from this location. Will order from pizza place just up the street next time despite greater expense. Goodbye, Papa John’s pizza.

0 stars if it would allow!
In town for the night at our friends wedding! Called at midnight to see about getting a medium pizza with 3 toppings delivered to a hotel 2.3 miles away (aloft). Total came to $ 16 and some change???
Seems like alot for an undercooked gross pizza that was lukewarm at best. It had exactly 6 pepperoni’s on the entire pie… don’t order from this location! Dude on the phone was a total douch and acted like I was the reason he hated his life even though no one forces anyone to answer Saturday late night phone at papa johns… I will not be ordering from another PJ location in chapel hill or anywhere:-(
Not the customers fault you hate your life! Management should listen to some late night calls and see what I’m talking about… but they probably wont and just don’t give a damn about keeping customers!

just ordered a pizza online and it got screwed up. The delivery driver tried to help and call the manager and get it straightened out for us. We ordered a lg pizza, wings and cheese sticks. We got 3 orders of cheese sticks, wings and NO pizza. The manager on duty tonight could not have cared less and told me that I would have to order a new pizza. OK we will; from Dominos and never again from the Pappa John’s on Franklin St in Chapel Hill. Poor management loses business.
#pizza delivery Chapel Hill
#pizza Chapel Hill
#bad service
#bad management

Friendly

Pizza was as ordered and hot. Crust was still crispy. We had it delivered and arrival was in the window they gave us. Delivery guy was helpful and nice. Id go back again!
We had a few custom pizzas but the BBQ Chicken was great and the kids lived the Cinnapie for a treat.