Tar Heel Taxi, Inc.

The worst service I have ever received. After calling them 7 times, and each time they said they were «five minutes away,» the driver yelled at me the second she pulled in, over an hour after they said they’d be there. Then when she doubled the rate ($ 20 to go three and a half miles? that’s ridiculous) on us, she wouldn’t let us out of the cab and pay the rate to the point at which we were at. She drove erratically back through town, going 70 in a 35 and wouldn’t let us out of the cab even when I called the police. I ended up paying $ 10 to get dropped off in the middle of Carrboro, and I’d been picked up in Southern Village and was headed out past Jones Ferry.

This is the absolute worst cab company you’ll ever use. I have called on them quite a few times in the past couple of years. The dispatchers have a horrible attitude when you call. They ALWAYS tell you «five minutes». I have had them show up almost two hours late and every time I called, I was told «five minutes». There have been a couple of times that they never showed up at all.
In terms of rates, they are completely unreasonable. They charge me $ 10 to travel less than a mile. I used them for a while to get to work and you would think they might give you a break on the $ 10 rate but they never did.
Give them a chance if you really don’t need a ride, really don’t mind rude service, and really don’t care what you spend for it. There are better cab companies in this area who take pride in good customer service and decent rates.

You really only want one thing from a can company: a ride.
I called THT for a ride to the airport, calling at around 4:00 am for a 5:45 an pickup. I gave the dispatcher my address twice, and he told me he knew right where it is.
At 5:43 I called from my driveway, gave my address again and was told the driver should be pulling up.
At 5:55 the driver called to get directions, from the wrong road. I cancelled the pickup to drive myself in. I called the dispatcher and asked what address he had: a different wrong address.
All you want from a cab is a ride. I won’t be calling this cab for another.

I’ve had two terrible experiences with them, so even though they’re definitely one of the more common cab companies around, I won’t be using them anymore. Both times the people who schedule the rides have been totally rude, and they don’t use meters so you never know what you’re going to be charged.
First time they were about 30 minutes late, and completely lied when I called five minutes after the pickup time and was told they’d be there «any minute». You could also tell the guy had just been smoking in the cab. Gross.
But, what really did it for me was today when I called, they were rude, again, and then gave me a hard time because I only needed to go about 2.5 miles away. I get it, but I’m calling because I NEED a ride — if I hadn’t just had knee surgery and was able to drive myself, believe me, I wouldn’t be calling. It was the middle of the day on a Monday, I’m pretty sure you’re not super busy. I really didn’t appreciate the attitude.
Anyways, he tells me someone is going to be there, and I ask a question about minivan cabs, and he tells me no and as I start to ask a follow up question, he just hangs up on me. So then the cab driver arrives (on time), takes me over to where I need to go, and tells me it is 14 dollars. I’ve gotten rides much farther away to Franklin St. or Carrboro and it has never been more than 17 dollars. What a rip off.
I gave them two stars because the driver today showed up on time and was nice, but that is not nearly enough to make me ever want to use them again. If someone knows of a consistently good cab service in Chapel Hill, let me know.

DO NOT BOOK A CAB WITH TAR HEEL TAXI!!!
I’ll summarize the situation. They do not have meters in their cabs. They have to call in the addresses to a dispatcher who determines the rates. Their licenses are not diplayed. We were charged $ 22 to go 6.8 miles, and then $ 20 to go 2 miles.
When we called in to ask for clarification on the fare, Von Mangum the dispatcher, refused to give any reasonable explanation besides we were «out of the zone». She then got very rude and refused to talk to us anymore and threatened to charge us with a DUI… which is funny because we were in a taxi.
Awful company.

I called to be picked up at the airport and was told that it would be inconvenient for them to pick me up! I guess they have enough business to turn people away. If you are traveling during a busy season I would suggest you look somewhere else.

Tar Heel Taxi is good in terms of getting RDU, as well as getting around the Chapel Hill area at all times of the day and night. They’re relatively convenient, and even arrive on time (or early) for pickups.
I’ve called twice: the first was for a reservation days in advance (to go to RDU) and the second was early in the morning. In both cases, drivers got to my apartment relatively quickly, with the first one actually showing up a little early and having no problem waiting for me.
Prices are okay as well, though it’s about $ 40 to get to RDU from the Chapel Hill area near UNC. Around Chapel Hill itself isn’t too expensive.

Tar Heel Taxi is definitely one of the more decent cab services in the area. When I worked at the Sheraton years ago, we called THT fairly regularly for our guests. I also used them on my own last year for a ride to the airport, and the driver was on time and courteous. There’s a flat fare to RDU — I believe it’s somewhere from $ 30 – 40. Like Henry said it’s definitely best to schedule your trip in advance; this is not a cab service I would use to get home from Franklin St. after too many drinks.

Tar Heel Taxi is great when it comes to scheduling a pick up to or from the airport because they always arrive on time and get you there quickly. Without an appointment in advance, though, it is difficult to get them to come pick you up. I forgot to call well in advance last time I was going to RDU, and they said it wouldn’t be a problem and someone would arrive with in 15 minutes. Much to my disappointment, no one ever showed up, and I had to beg a friend to take me. Just remember to call ahead and you will be fine, otherwise try someone else.

Quick and fast, Tar Heel Taxi will pick you up within 15 minutes and drive you to where you want to go. Got to RDU quick and fast, even with traffic.