I hate shopping and after going to a couple of the«big guys» and feeling like I was getting hustled, it was a pleasure to go to the«little guy» and find a huge store with great beds to choose from. The folks there are friendly and were more knowledgeable and helpful in finding just the right bed. It was like they were interested in helping us find the right bed instead of just getting our money. They made it so easy. Great beds, great service and delivered right on time. I can’t say enough good things about those folks and how great I am sleeping.
Marne M.
Évaluation du lieu : 5 Chapel Hill, NC
We shopped two stores in Alamance County and one in Durham before finding there was one right in Chapel Hill. I worried the prices would be worse, but I was pleasantly surprised. The prices were competitive(also additional sales due to the holiday) and the selection was better, and the salesperson Chris was wonderful and knowledgeable and patient. He gave great service but was not pushy or hovering at all. They are delivering it next day with no delivery charges!
Dave B.
Évaluation du lieu : 1 Chapel Hill, NC
The in store experience was fine. Sales associate knew her products and gave sensible advice. But then it all fell apart. They delivered filthy and scratched furniture and acknowledged that they were aware of it before bringing it to our house. The delivery men traipsed across our landscaping rather than using the driveway to walk. They dropped some of the furniture on our floor and were not very aware of the need to be clean(e.g., didn’t always wipe their shoes each time the entered the house) and quiet while in the house. All together they made 4 visits in one day and they still failed to bring all the right pieces so they could assemble the futon. I guess this shows determination. In the end we canceled the order and the manager was very polite and understanding. We even got an apology letter from him and a request that I alter my review of the store.
Michael D.
Évaluation du lieu : 5 Durham, NC
Shopping at this store was the best furniture-shopping experience I have ever had. Upon entering the store I was quickly greeted by a sales person — he was friendly and briefly explained the store layout. He then stepped aside and let me explore the various mattresses at my own pace. There was no pressure to make a sale — that hovering you get with an eager salesman and a monthly quota. Instead, he simply retreated to the periphery, easily accessible for questions but distanced enough for comfort and privacy. The mattress I ultimately purchased was fantastic — easily the best I’ve ever owned. The store arranged for delivery the next day. Finally, the price I paid for the mattress was extremely competitive — on par or better than the chain furniture stores. I would strongly recommend this store to anyone purchasing a mattress in the triangle area: it is locally owned, competitively priced, and well staffed.
Frances F.
Évaluation du lieu : 5 Durham, NC
So, I’ve started my quest for the best mattress for my tired, old aching back and hips. Went to one of the«chain stores» in the area and got hustled. Didn’t buy a thing and will not buy from them. Then I went to The Better Sleep Store and was I ever happy. The salespeople are there to assist and answer questions, while you are free to roam and try out every mattress in the store. I cannot say enough positive things about this store.