Evans Lydia M MD

Wonderful caring and competent doctor. Only critique would be office number is busy A LOT and it can be challenging to catch the office staff to get an appointment. That being said, the challenges are worth it for this kind doctor who gives a lot of her time and energy to her patients.

As a new patient, 21 year old, and someone who has seen handfuls of doctors/​pediatricians etc, I will never come to this establishment again, and I will certainly NEVER recommend it to anyone.
After driving 35 minutes to this place, I was greeted by one of the rudest receptionists, Denise. Now I’m not sure what planet these hoighty toighty women of Chappaqua live on, but never in my life have i ever presented my insurance card as a new patient anywhere. Denise, however, rudely insisted I needed the card or I couldn’t be seen, then quickly rushed me away to help the next girl in line. I tried to explain to Denise that I had no way of knowing that and was not informed that I would need that when I made the appointment 3 weeks ago.
Since I was given no other option, I stepped outside to bother my mother who was on vacation in California to figure out what to do. Since I’m on her plan, I went back inside to let Denise know. Instead of being kind and helpful, this woman continued to be extremely rude. After figuring out the insurance nonsense, she then told me I would need to leave a credit card on file– yet another piece of information that was left out when the appointment was made.
As I started filling out the basic information on the form, Dr. Evans came out. I let her know that in the future, those pieces of information would greatly benefit new patients. Her response was that everyone knows you’re supposed to do that. I let her know that when you’re a 21 year old and are under your parents insurance, you wouldn’t.
The next pieces of information on the sheet also required all of my insurance information which I obviously don’t have since I’m under my parents plan and my mother is in another state with said information.
Insanely frustrated, I put the clipboard down and said I guess I’ll have to make another appointment then. I walked out and said «unreal» and Dr. Evans said «it’s really not that hard. It’s really not worth getting that worked up about,» as I was halfway out the door tearing up because I was so disgusted with how I was just treated.
This establishment is extremely unprofessional, and just lost 2 clients.