Bob Evans Restaurant

The first couple times I came here it just opened and it was great. Today everything is awful. The service it the worst ever!

Great place for breakfast! This review is for breakfast only, our dinner experience here was so bad I will just pretend it didn’t happen. But breakfast!!, that’s why this place is here, great coffee, eggs are real, good service, prices are reasonable, and good family atmosphere

We gave this place plenty of chances form the moment they opened, they have done nothing but disappoint time and time again. We feared Bob Evans coming into our community would shut down the small local diner (s). But I must say, it has probably done the opposite. Everyone I have talked to now appreciates the warm food and fast friendly service much more than ever!

My wife and I decided to try Bob Evans for lunch after half a dozen breakfast trips. Most of our breakfasts meals were good, a few times slow service. We could see from where we set there was miscommunication between servers and cooks. So back to lunch! We were promptly seated, drinks ordered, then lunch ordered. After twenty minutes I knew a problem existed, especially when people seated after we arrived had their lunch. Then the waitress shows up and says lunch will be right out. I got cold fries, cold hamburger, black lettuce around edges. I immediately asked her how she could serve me a lunch she knew had to be sitting a long time before she brought it and black lettuce !! Her answer was I can get them to fix another lunch. No thanks. My wife had hers so what was I to do? We could not eat together. Our pleasant time out gif lunch ruined. I wrote Bob Evans telling them my experience and so many of their locations having back food and poor service. I said look at Unilocal at all your surrounding restaurants and the real poor ratings customers give them. I never got an answer but free fifteen dollars in coupons. We believe Bob Evans execs are satisfied enough with their poor performing locations. I am done with this company. Lots of others to do business with.

Food is great and their menu is awesome. When they opened it was always packed and we assumed that the issues with the service was due to new staff and a new operation. Unfortunately a year later it has not gotten any better. Tonight dinner took over an hour with a long wait for drinks and meals. It’s clear their servers do not have good management and there isn’t enough of them or enough support in the floor. I hope at some point it improves but for now we don’t be going back.

Yes, the restaurant has only been open a couple of months but basic service is basic service.
Customers shouldn’t have to ask for water refills or silverware.
The food was fine… it’s Bob Evans. I think there’s a standard Bob Evans seeks and I don’t know that I’ve ever been dissatisfied… at least with the food.
We had a bonus tonight as it was Kids’ Night and my two children would eat for free. Only there was a problem.
When I went to pay the bill the girl at the register first forgot to discount the kids’ meals and had to call in reinforcements. Then they noticed only one kids’ meal was on the bill. The other was entered as a normal meal… so all in all I saved $ 3.
On top of everything else, I ordered a chocolate sundae to go only to find out I received a caramel sundae.

Edit: December 2015
I try and give every place two chances. If after that they still aren’t good, that is it and I write them off as terrible. This is an instance where the second time is not the charm and I will never return. When you go to order something off of the menu, and they take your order, only to return fifteen minutes later and explain they don’t sell that is irritating. When you order a meal with a group, and the group is receiving parts and pieces of what they ordered (not just like a soup or salad, but while parts of the meal) that is irritating. When you do order soup, and it doesn’t have any broth in it (which, by the way, is what makes soup SOUP) then there is a problem, when you order eggs, and you can see the plate through the egg white and yolk, there is a chance for food poisoning.
I tried to like this place. I gave it two chances. Enough is enough and this place should be shut down before someone really gets sick.
Original review:
Even though they just opened, I would hope that the restaurant would get better. However, my last visit from today proved me wrong. We didnt receive any silverware until ten minutes after our food arrived. I always order my meal no onions. I received what seemed like extra onions. Then my waitress changed shift in the middle and our new waitress helped us with nothing. No refills. No checking to make sure everything else was still ok. Needless to say we canceled our dessert order and drove down the street to King Kone.
Go to a local diner in the area to ensure a better meal and better experience.