Autoserv

Prompt. Professional. Super clean and tidy. You are in good capable hands. I came here for a pre-​sale inspection. As I was waiting for the private seller, I couldn’t help but notice that Auto Serv is obviously a loved community establishment. Regular customers were strolling in like old friends; a fellow driving by stopped to honk and wave; the staff was efficient and courteous. Their phone line was busy and they were up front about whether they could schedule the work or it would have to be another day. I like that, rather than saying yes but inconvenience you because they didn’t get to it. I can highly recommend Auto Serv to work on your car. You won’t be disappointed.

These guys were way helpful and my inspection and oil change was fast, cheap and totally painless. And I’m a 21 year old girl, and I know that it’s easy to take advantage of people that don’t know anything about cars. But they were completely fair with me I would recommend them!

I came to you all once to help with an inspection sticker and had some issues with my car. I got them rectified and came back when you told me you could give me a sticker. I get there and you tell me that you don’t have enough time to inspect my car. I’m very disappointed in your customer service. I don’t recommend you to anyone. I truly wish I could take this one star off of here because you really don’t even serve the one star. I was in dire straits and in need of a sticker because my husband is out of town you told me to come in and yet you turn me away. Shame on you!

I do NOT recommend these guys — and especially I caution any woman to avoid this place and find another mechanic.
I asked them to estimate and fix 3 problems: 2 with my Air Conditioner and one with my oil light.
$ 500 later, none of the problems were fixed. In the process I was treated with condescending attitudes, for example:
My A/​C causes a loud clicking in the dashboard. It’s also leaking, somewhere, because every summer I replace the freon, and 3 weeks later I have no AC again. I asked Justin to find and fix the source of the AC clicking, not just the freon. Justin promptly waved his hand at me as if to wave me off, and dismissed the clicking as «part of the A/​C issue; if we fix the freon the clicking won’t happen». I didn’t appreciate the point being dismissed. I also didn’t appreciate his failure to integrate the fact that I just told him — I have tried the freon fix and it has not worked.
Sure enough — they fixed the freon, but not the clicking and guess what — 3 DAYS later, no AC again. But they were happy to take my money anyway.
As SOON as I put the key in the ignition — the clicking was loudly audible. I ran back into the shop. «We didn’t hear any clicking, we checked.» So I said, «I just turned the ignition key — I even didn’t touch the A/​C.» «Well we didn’t hear it.» (Honestly, I don’t care about the past — it’s clicking again — Right Now.) «Come Listen!» I said, frustrated. «Hold on, the lead tech is going now to see it.» So then I joined (the lead tech?) Jim at my car, who told me, «Oh, I hear it now. I didn’t hear it before.» I said, «I gave explicit instruction about the dial position and asked you guys to check this out. This is a consistent issue.» Jim deflected my point and said, «It’s probably an actuator. I will need to see if we can even get that part. Then we’ll have to take the dashboard apart to find and fix it.» What? «Wait a minute,» I said, «How will that work? I just paid $ 500 under the understanding this issue would be fixed. Is that going to cost me more money now?» «Well it’s a Different issue,» Jim replied.
Between the incompetence, dismissive and condescending treatment, and taking my money giving me nothing fixed, I Warn you AVOID these guys like the plague.
— Update —
I had posted a review on this in Angie’s List in August of last year (2014). I couldn’t afford to do anything more with it, because they took my money already. This summer I’m driving with no AC thanks to these guys, and it reminded me I had not posted this on Unilocal.Anyone know a competent, trustworthy mechanic in the area?

Took my car to Autoserv for a WV Inspection and the crew was kind. The at first wanted to turn me away because I didn’t have my WV paperwork, howver the DMV in WV would not do my paperwork until had the car inspected. Timely, friendly, and on time. Waiting room was as welcoming as other.