Charleston Marriott

Stayed two nights for a conference.
Room was delivered in shabby, poor and borderline unsafe condition — bathroom light switch was attached with just one screw and was dangling loose. Curtains were off track and would not open. Cable wire box was coming detached from the wall. Iron had a coat of brown sludge caked on the ironing surface. One of the two beds had a metal piece of some kind protruding from the bedframe in the area by the nightstand — I found out when it bruised my shin one morning. See the photos I’ve posted.
When I called and reported these issues, maintenance/​housekeeping arrived promptly to fix them. But the fact that they would have gone unaddressed up to that point – that they would happily send a guest into that room – speaks volumes about the culture of quality control at this hotel. They’ve spent a lot of money refreshing the lobby, but the actual guest rooms are very shabby.
I’ve been to Charleston many times, and one of the conference dinners we had at the Marriott was hands-​down the worst meal I’ve ever eaten in Charleston – airport included. Well-​done steak, dry fish, congealed mashed potatoes. It was mediocre by hotel banquet standards, but downright awful considering how many better choices there are in the city.
Would never stay here again given the array of other much better choices in Charleston.

This Marriott is very shabby for a 4 star hotel. I do not mind paying extra for a 4 and 5 star hotel but this was not worth the money. The room I was assigned was very dirty (for example, the bedside lamp was covered in dust and fuzz), the carpets had not been shampooed in a very long time, and there was mold in the bathroom). The outdoor furniture in the common area was ratty and the cushions stained .This particular Marriott needs an overhaul or be down-​graded to a 3 star rating.

Nice hotel. Aqua lounge, rooftop bar has great views and live entertainment. Buyer beware– we paid extra for concierge level and NO ONE TOLD ME CONCIERGE LOUNGE WAS CLOSED ON THE WEEKEND. You do get a balcony on concierge level. But none of the other perks. And Aqua Bar advertised HAPPY HOUR 4 – 7 on a sign in the lobby on Saturday. We had 4 drinks and bill came. Waitress told us they don’t do happy hour on weekends. Rooms are nice on concierge level. Pool
Is nice. Just ask what extras you’re getting. You’re not getting what you expect.

I would stay here just for the continental breakfast.

This Marriott feels a bit old and dated.
The downstairs /​lobby area is pretty nice, and the conference rooms are ok, but our hotel room felt (and smelled) old.
The first room they put us in had mold all along the windows — and it wasn’t just a little, it was pretty significant. You’d think the hotel would take care of this problem before letting people stay in the room. You can see the photo I posted as evidence.
Thankfully, they were quick and accommodating with putting us in another room. No mold in that one (as far as I could see), but the bathroom was still old, and the whole feel of the room was not impressive.
It’s not close to downtown, and the shuttle to get downtown is $ 6 per person per day. We ended up cancelling our last night here and booking a room at the SpringHill Suites across the bridge. It was also old, but at least the rooms were bigger, and it was much cheaper.
I would have given this Marriott one star, but the service was very apologetic and nice about allowing us to change rooms on such short notice.

Thanks to Marriott Rewards program for 2 free nights at this location. It’s not walking distance from the downtown restaurant/​fashion/​antique districts, but it met our requirements just fine. So, know that there is very little nearby, but you can walk to the river area and view that from the rooms. Since it was a weekend, they gave us breakfast each day for free. Whew!
While the hotel itself needs some updating and care on the outside (I saw rusted out areas and some needing paint from the window). Also, the bathroom is incredibly small. I’m surprised they didn’t redo the shower. Not what I would have expected from a Marriott, but our stay was free, so I won’t complain. Otherwise, it’s well decorated.
We had dessert and breakfast in the restaurant. My biggest suggestion is they need to do something about acoustics in there. It was insanely loud, especially when kids were running around or busy. Lastly, we got left by the shuttle driver downtown (long story), but I’d encourage you to get there very early or they may take off before the designated pick up time. Thankfully, the hotel manager took care of that situation for us, which was very kind.

This is a beautiful hotel with lots of potential. Roof top bar is excellent. Unfortunately, they are understaffed and that can be annoying. The front desk supervisor, Danny, does all he can to be professional and accommodating. He is a asset to the hotel but he can only do so much. The cleaning staff do a nice job but are loud and unaware that their boisterous conversations in the hall disturb people who are not leaving or want peace and quiet in the morning. The room service food is outstanding. We noticed they are understaffed also, the manager brought our food one morning. This hotel is NOT downtown. I still think that it is a very nice property with mad potential. If management focused on these key factors, I would stay here every time I visit Charleston which is monthly.

We stayed at the Charleston Marriott along with about 60 of our family and friends to celebrate our son’s wedding.
The hotel GM and entire staff were great. Everyone gave first class customer service.
The hotel was clean, the beds and rooms were comfortable. The hotel restaurant was also very good.
Thanks for helping to make a great wedding weekend more memorable.
Corinne H.

Great conference hotel. Easy check in, good service! Bars and restaurants have good food. Very accommodating!

Fantastic stay for the weekend, it does require a quick car ride to the historic district. There is a shuttle service provided by the hotel or taxis which stay outside. Love entertainment on the rooftop bar on the weekends, pool is clean but does get crowded. We spent our time there mostly in downtown, the breakfast is great (ours was included in our stay, I do not know how much it is individually). There is a Starbucks, a patio area that is ground level with shaded areas, parking later on the evening can be tight. Safe parking lot and well lit.

Dinner was deliscious, crab cakes. Friends had she crab soup and ribeye with Mac and cheese. Waiters were attentive. No wait.

We booked this hotel for a wedding over the 4^th of July weekend. The hotel wasn’t located downtown, but there was a free shuttle that ran every hour for guest would wanted to venture out. Unfortunately, we arrived in the afternoon so we did not get to take advantage of this service.
The hotel nice and the rooms were clean and spacious! We had a 2 year old and needed a pak and play and the staff accommodated us quickly. The bed was really comfortable and I really liked that the thermostat was really quiet. Nothing worse than coming into a hotel with a separate air conditioning unit!
We ordered room service for dinner and breakfast the following morning– the prices were very reasonable and delivery was very quick! The food was surprisingly really good. I dared to get the crab cake and it did not disappoint! I like that the standard egg order came with orange juice and coffee!
The pool was great, it was clean and not over crowded.
All in all, it was a nice overnight stay and I would recommend it to anyone. I wish it was downtown as it was a little hassle that I couldn’t take my son to walk around, getting him in the shuttle and down there would have been tough especially if he had a meltdown and I was stranded without a way to get back to the hotel– in hindsight, I guess I could have gotten Über to get me back…

Beautiful hotel, fabulous staff, comfy room, great view. We booked thru
. Perhaps we could have grabbed that rate directly with the hotel;they were so accommodating. They upgraded us to a corner room with windows facing two directions and great views. Manager (Mr Till), clerk (Richard), and bellman (Dan) all great service.

Nicely updated hotel. Love the rooftop bar. The staff is very helpful and pleasant. They have a shuttle downtown thst is s plus. You don’t have to take your car for the entire stay, which is a plus. There is a fee for the shuttle, which i wasn’t informed of when i checked in, i think they should do a one time fee for your stay, but the charge is $ 7 per day per person which is a lot. I think overall I would stsy again.

I stayed here with a group of friends for the weekend of July 4^th. The hotel is not located in downtown Charleston but about 2 miles away near MUSC. The hotel was super busy since it was the holiday weekend and they had a cookout on the 4^th but everything was well overpriced such as $ 7 for a burger or a sandwich. I expected decent pricing if not reduced prices for hotel guests at a nicer hotel for a special occasion.
When I originally booked my reservation, I requested a rollaway bed since there were 4 of us and some people wanted their own bed. At the time of check-​in, the front desk was unaware of this request and did not have any confirmation which has never been issue before since I am elite member that has had countless stays. Anyways, I requested it again and they replied that it would be up there shortly. A few hours later, there was still no rollaway bed so I went down and asked again getting the same response. Later that day after we explored Charleston, we came back and there was still no rollaway. I went down and explained the issue once again and was very frustrated at this point but all I received was an apology. It was a terrible experience but I finally received my rollaway bed after asking in person 3 times which is completely unacceptable.
On a positive note, the hotel had a free shuttle that ran every 30 minutes to downtown which drops off right in from of Waterfront Park. The previous reviews stated that it cost money but it was free of charge so I am not sure if the policy changed or it was a special for the holiday weekend. That was convenient so we didn’t have to try to find parking and drive ourselves downtown at all. As for the breakfast, they had the standard hot foods and pastries along with an omelet bar, waffle station, and made to order eggs. They also had a nice variety of fruit but nothing special as they didn’t have smoked salmon nor juice shots as I have had at other Marriotts.
Overall, it was a below average stay because it took forever to get my room set up but luckily we weren’t in the room much except for sleeping. Expected better service from a Marriott but unfortunately it just wasn’t there this time.

this marriott was not within walking distance to downtown, but we were unable to move closer. there must have been a convention or something going on.
but we did find perks to this place. if you are a gold member… free wi-​fi and there is a concierge lounge that we took advantage of. the lounge had nibbles, coffee and a free breakfast. you can order drinks, which get charged to your room. during my stay, there was a super friendly hostess, who was able to point out some places to hit during our stay. she gets the 4^th star for this hotel.
the rooms were clean and spacious. my view wasn’t much to rave over and the windows fogged up with condensation. still, it was a pretty good value.

This hotel was terrific. All the staff were so friendly and smiley. The coffee shop lady went above and beyond. The restaurant had great choices and the rooftop bar was a great bonus. There’s a shuttle that will take you downtown and the pool area looked pretty chic itself. Those pillows I wanted to take with me. I’d always stay here if I were visiting back.

Convenient location to MUSC and the Children’s hospital. They have a special rate as well for ppl doing business or with family in the hospital, ask about it. The staff is very friendly. The hotel is clean and what you would expect from a Marriott. They have a sundry shop, concierge lounge, bar, restaurant and coffee/​pastry counter.
It appears they just renovated. There is a great outdoor area by the bar with fire pits and comfortable seating.
I was not there for a meeting, but they had a good amount of meeting space.
They have free parking as well.
They are not far from the hustle bustle, restaurants, history of downtown Charleston.
If you are a Marriott Reward member you can get free wi-​fi in the guest room and you can sign up at arrival if you are not a member.

After reading the reviews on several sites I decided to call it home for a week while working in Charleston. The rooms are clean but was just never able to feel relaxed. The restaurant is mediocre at best and be prepared to finance your bar tab if you have a few drinks and a meal. Servers are inattentive and didn’t bring salads or appetizers. They did offer to remove them from the bill after we asked about them several times. Drink prices are outrageous so buyer beware

We booked this hotel as it offered the most reasonable rate over a major holiday.
The level of service was excellent — from the registration desk, bellman, shuttle driver to the bartenders. The décor in the lobby area was very attractive. There is a spacious patio with comfortable furniture to enjoy also.
Our room was nicely decorated and comfortable. The bathroom décor had been updated but the tub area appeared to be original. Seems they should have updated that too when upgrading the rest of the room. Also, condensation appeared in the windows but neither of these interfered with the comfort of our stay.
A little out of the way in terms of the historic district but they have a complimentary shuttle that runs every ½ or so and the drivers were great about accommodating you.

This is a review for the restaurant only, we didn’t stay at the hotel. We were staying at the Holiday Inn Express across the street and were looking for a restaurant still open (it was around 10pm).
Although the restaurant was already set for breakfast, the manager did accept us and set us a table for 4.
The food was delicious! Prices are very reasonable.
It was already over 11pm when I asked if we still could have a dessert (sorry I’m the kind who needs that sweet bite at the end of the meal!). The waiter told us that the kitchen was closed, but again the manager was able to get us an ice cream and a chocolate tart (also delicious). I even think he did it himself! It was absolutely nice from him to do that, he could just have said that the kitchen was closed.
Great service, great food, great prices! Thank you!