DIRECTV

DIRECTV has been a nightmare to deal with and has taken chaos to a new high and customer service to a new low. We were on the phone with April, in the billing department, to discuss the severe spike in our bill. After first suggesting we switch to a less expensive package, she then back-​peddled telling us it was an international package that we were not eligible for. Why she suggested it in the first place, I’m not sure. Finally, after about 40 minutes of her not answering our questions and still being unable to explain the spike in our bill, she told us that we were able to cancel our subscription outright without any cancellation fees. She reassured us multiple times that we would be able to cancel immediately and that there would not be any fees associated with our cancellation. After transferring us to someone who could process the cancellation we were then told that April was wrong and that there would in fact be a $ 180 cancellation fee that we would be forced to pay. After over two hours of talking to several DIRECTV employees, DIRECTV refused to honor what the first employee (April) had told us. After wasting over two hours, we were told that there was nothing more they could do to help us tonight. Please, please, please think twice before switching to DIRECTV. Nobody at DIRECTV seems to know what they are doing and they do not hold their employees accountable for poor customer service or giving out completely incorrect information to customers. How is it acceptable for employees to give customers false information without any accountability? We are Costco members and signed up for DIRECTV through Costco. Little did we know that it would be such a nightmare. We love Costco, and their AMAZING employees and customer service, but are so disappointed with the lack of integrity from DIRECTV. Hopefully Costco will reconsider doing future business with DIRECTV.