Nine West

I was in Charleston during the Thanksgiving Holidays and passed by the store where I saw they had sales. I ended up purchasing a pair of boots that looked comfortable and stylish. I went back to Atlanta and 3 days after I wore the shoes and walked for 20 minutes a day. I saw that the heel had chipped and an ugly white plastic could be seen. I called the store and explained that I was travelling and I did not keep the box and receipt and they said it was ok. They asked me to mail the shoes and that they would send me a replacement. After I sent the shoes, they called back and asked for the receipt and the box… They would not accept the shoes without them, yet they told me to spend my time and money to ship them back! They also said they did not think the way the heels had worn off was normal! «it is not a normal wear and tear» of course not! did I expect that after a total hour of walking the shoes fall apart? At the end I lost my money and time… what a bad experience. I won’t shop at Nine West because their quality is low.