Ticketmaster

Had a fun interaction with Ticketmaster yesterday. Bought two tickets to Gabriel Iglesias in the Tacoma Dome and Ticketmaster decided to charge me twice. Called ticketmaster to dare complain and they said I’d only have to wait 3 – 5 days to get back my money. I waited for the manager and was told that although Ticketmaster’s website charged me twice that they were blaming my bank although I didn’t buy tickets through my bank.
When I suggested that I might dispute the charge as fraudulent, the manager told me I might be blacklisted from ordering from ticketmaster ever again. For added customer service, the manager ended the call so I couldn’t even give them zeroes on their survey.
After being pissed off from the first call beyond a level I have rarely been, I called my bank Wells Fargo. Now they didn’t charge me twice, but Wells Fargo treated me as if I was a valued customer and gave me a provisional credit for Ticketmaster’s glitch.
The outcome is that I have my own money back tomorrow, thanks to Wells Fargo. I will recommend Wells Fargo to anyone seeking a quality bank. I will only use ticketmaster as a total last resort. We have local options that I can use and I suggest all venues to consider the alternatives
Ticketmaster cared nothing of customer service, took no ownership for their glitchy website and cares nothing for return business
I would suggest to Gabriel Iglesias that he seeks alternatives to ticketmaster, because they could care less about customer service as long as they can skim their percentage off of every performer they sell tickets for.

Its bad enough this company is a monopoly and allowed to continue its business practices with no real competition but they add stupid fees to the public.
Like why are they charging me to print my own tickets?
That is the biggest ripoff I have ever heard. Its my paper, my ink.
They do nothing but create a file for me to print.
Give me a break !!

Ticketmaster, you are an evil, merciless, overlord with an insatiable lust for money. And our souls.
It all started innocently enough. I just found out that one of my favorite indie performers was finally coming back to South Florida, I couldn’t miss out on seeing her one-​of-​a-​kind show. Again.
I was thrilled that last minute general admission tickets were only $ 25 each. And then the fees started and my credit card and I were sucked into a dark spiral of despair.
A $ 10 service fee per ticket? (That’s 40% of the total ticket cost.)
What is included in this service that is apparently worth $ 10? An express manicure so that my nails and cuticles look their best when handing over said tickets and when applauding at the show? Access to the VIP Ticket Redemption Line at the show which includes a free shot of Goldschläger on the way in? Perhaps you are entered in a raffle to win a free iPad? (Everyone gives away free iPads.)
In any case, I can understand how the novel, cutting edge technology of buying something on the internet is worth the extra dollars. It’s very labor intensive. First there’s searching for and selecting the seats. Then typing in all of my information, then you are pressured to create an account and enter more information and then there is some very tedious button-​clicking and — wait a minute. I’m doing all this work with no payment, yet others are profiting from my labor. Isn’t there a word for that? Wasn’t it banned in the US in the 1860s? I digress.
Standard gratuity for human beings that do service work like servers, masseuses, bartenders and hookers is only 20%. But that’s not even guaranteed. The patron has the right to tip whatever he or she wants. Whether it’s 10%, 25%, a passive aggressive note on the check itself, or the used lottery ticket, stray button and lint from your pocket.
So then add to that twenty bucks $ 5.65 for an Order Processing Fee and $ 2.50 for the privilege of printing at home. Almost $ 6 for a nanosecond of work? That’s $ 360,000,000/hour. I can’t think of anyone who makes that kind of salary — except maybe Beyonce.
And then obviously you need to pay to print the tickets at home because hey — BUYING tickets electronically is easy. But redeeming tickets electronically is currently still an unsolved mystery of the universe like black holes, black jelly beans and time travel.
So my $ 50 tickets end up costing $ 78.15. Whew — got the confirmation email (shouldn’t there be a fee for this as well?) Now I can breathe a sigh of — hang on, what’s this?
It’s a gift from one of the Dark Master’s minions congratulating me on the insurance policy, which I apparently purchased for $ 14, insuring my intangible tickets, for the next four days. What a bargain!
I remember wishing I had intangible ticket insurance the LAST time my computer got hacked by terrorists and a couple of jihadists used it to access an EDM concert and attach a bomb to the subwoofer so that the stadium would explode when Skrillex finally ‘dropped the bass.’ (Fortunately their plan was thwarted by Jack Bauer and Jason Statham.)
So I guess now I understand why it’s called the omnipotent Ticketmaster. We are all slaves to his monopolous and unwavering will. Quick, you fool, open your wallet! The Dark Master demands a financial sacrifice or he will rain down lightning and fire and locusts upon us all! (Or just keep us from groveling at the feet of our favorite entertainers — which is a far worse fate.)

So just got my killswitch engage tickets yesterday. Yay!!!

They really suck by lying about their return policy. I called to cancel my order within 72 hours and they still sent me the tickets and didn’t want to give me a full refund. Thieves!

If you want to buy concert tickets, unfortunately Ticketmaster is your only option. I hate the fees and their near-​monopoly, but…
I’m giving them 3 stars for refunding me, fees and all, for the cancelled Cradle of Filth show that was supposed to occur at Club Zoo in Pittsburgh. It took a week or so, and I had to mail back the ticket stubs, but I did get my money back.
For that I thank Ticketmaster.
Now lower your convenience fees, just a little at least.