Applebee’s

I give the entire chain an F minus. The previous time I came I had one of the worst steaks I’ve ever been served from any restaurant. Sent it back three times and still was not appetizing enough to eat. THAT WAS 10 YEARS AGO. Last night I decided to try again… absolutely disgusting. I don’t know where they source their meat, but it must be the absolute cheapest they could find. Bottom quality beef. You can mistake it for pork it is so pale. Looking for a good steak? ANYWHERE else is a good start.

The shrimp was undercooked, the salad was limp, the cabbage in the salad was the core of the cabbage, the potatoes we partly rotten.
Several tables were getting refunds while we were there.
They should be closed

Good service and a friendly laid back easy atmosphere. The menu is pretty easy to follow and there’s nothing especially bold or complicated about this place, typical bar food or quick bite style dining American influenced with a few healthier options. The 2 for 20 is a great deal and otherwise the prices are really reasonable. Don’t order a steak, this is not outback and you will be disappointed stick with a burger or chicken tenders and fries and a beer and you’ll be full and happy when you leave.

New menu allows for building your own appetizers. That’s s good thing. Service is still sub par and food not quite up to an extra star.

A pretty good Applebee’s. Burger and sweet potato fries were hot and delicious. Grilled Chicken salad was fresh and tasty. Soda refills were prompt and service was friendly. About what we expected when we stopped.

Wow… really awful experience. We came hungry… having had a couple of teenagers just come off the river rafting experience and came here to eat. Few tables filled, (I thought because it was in between lunch and dinner) but I don’t think so.
I realize eating here is not a dining experience, but this was just a very disappointing experience. We ordered off the two for 20 and two for 25 then had another regular order at our table. The first app came out ok, the second salad came out and our spinach dip did not. We were told they were making fresh chips. OK… sounded good. Well, after we asked our server who kept apologizing… where our app was… oh it’s coming. Finally… it appeared, with «freshly made chips» that were all stuck together and full of grease. One of my dining peers ordered a steak-​medium, it was so well done, and totally BROWN. Finally, Brian the manager came over and apologized offering to make her another one… or something else. By that time, we had been there forever she just refused his offer and ate the mashed potatoes. I had ordered fried shrimp, that were definitely like the frozen ones from the grocery store. mediocre I guess I should have known better and ordered a hamburger or something else.
Positives: Brian was very nice and apologetic and did credit several items from our bill. Server also very nice. Spinach and artichoke dip was tasty, mashed potatoes, chicken strips were good and wedge salad was ok. That’s about it…
Also, not to mention there were more than 4 or 5 flies flying around the entire time. I’m sure this is due to the horse track across the street BUT it’s really gross…

Worst customer service manager is so rude he needs to grow up and be a man not a 2 year old .you could not paid me to go there. The food was wrong he didn’t care. So here is your no problem manger please go somewhere yet so we can have great customer service until then you will not get my money

Went to this Applebee’s it was bad, ate the food it was chicken and it had cucumber on it was bad, than my wife tried to pay on phone with credit card. They said no calls on card, manager was very rude to me and my wife he needs to be fired. He didn’t even say here a coupon. For next visit my wife was very upset about he behaved he said he will not take credit card on phone. My family will not be going back. Lost a good family where there three times this week. Will be going to ruby Tuesday. Sad when a manager can make a company look bad. Needs to be replace.

Love the food! Great service! We have been going there for years! I moved but visit every time i come back. I recommend this because we love the experiences we’ve had.

It’s a standard Applebee’s so I recommend sitting at bar when Kim is the bartender. Kim is nice, attentive and knows her stuff behind the bar! We’re from out of town but when we come back we’ll make sure we return when Kim is working.

I’ve eaten at Applebee’s all over the country and this one is just like all of the rest. Service was good and the bourbon street steak was as good.

Worst food experience i’ve had in a long time. I ordered the New York strip, medium and a salad and asked if they could put feta cheese on my salad, which they said they didn’t have. Now i was ok with that but when our server brought my steak to me it looked rubbery i guess is the best way to describe it… when i cut into it there was no pink center… it was gray… and obviously been laying jn the freezer for quite a while. I did not cause a scene but just told my server and explained all i wanted was a fresh one, which she brought out about 20 minutes later and not one visit from the manager or any offer to comp anything. I didn’t really mind paying full price but someone other than my server should have paid a visit to our table. Im sure i could have had all the above had i acted a fool but i chose to not do that and see how they handled it and was greatly disappointed. So, needless to say that was my last visit to Applebees…

Came in for dinner on sat the 13 with dam it again attitude but they nailed it for the first time in a long time it was good not burned food Kim bartender was tops

Went for the all you can eat ribs. You better pack a pillow and blanket because you might want to take a nap in between the time it took for the ribs to come to the table. It was ridiculous. Don’t advertise them if you can’t serve them. By the time you put an order in and wait, you aren’t hungry anymore, I think that is their plan. Will NOT be back. Terrible service.

I don’t hold high regards for chain restaurants but this Applebee’s is possibly one of the reasons why i try not to.
Let’s start with the service– we waited at a empty host station waiting to be seated for about 2 minutes. 2 minutes isn’t that long but during dinner time… to leave the host station unattended, come on management.
As for the food, everything came out burnt and steak came out medium rare when we asked for medium well. I know the cooks didn’t graduate from CIA but how do you mess that one up?
Servers? If you dislike your job that much, find another one, it’s so obvious you would rather be elsewhere. Please, my food tastes so much better if you weren’t scowling every time you came by reluctantly to ask how our food was…
The only saving grace? Lots of space (due to tables not in use) and equally awesome parking because there aren’t many cars.

Last time I will ever eat there. I ordered carry out and when i pulled up i saw the cook smoking outside the carry out door. Then i followed him in the door and watched him go back to work without washing his hands. Gross. Then the manager (ashley) was at the carry out cash register with an un-​lit cigarette hanging out of her mouth. These people are gross and stupid considering 70% of the population does not smoke.
This Applebees is a mess.

Felt like giving this restaurant a review simply because its the best Applebees I’ve been in around here. Walked in and immediately did a double take, English speaking friendly employees? No way, I thought, I must have missed something. Nope sure didn’t, staff was amazing right from the start. So nice to be greeted in plain English with a smile. No other area applebees has that bragging right.
Food was better than the other locations I’ve tried, service was by far the best, staff must be from another planet, I’ve simply never had that kind of service in an applebees, they were phenomenal. Open til midnight too which is cool and they don’t try and shove you out the door like most places do an hour before closing time.
I don’t normally go to wv for anything, I make a special trip now though anytime I want applebees.

Came here tonight after debating here or the IHOP next door, place wasn’t that busy around 9pm, ordered the sirlon with garlc shrimp, my dad got an appetizer since they were half off, 2 regular drinks. we were surprised the bill came back at $ 33 and wondered when Applebee’s got so pricey. We could see why the apps were half off because I don’t think people would pay $ 24 for an app. Other than that the food was average chain-​style food, the service was fair, this Applebee’s is much better than there Martinsburg location. They also have fairly late hours which is great for night owls like myself, and they also have a few menu items which list the calories for anyone watching there waistline.

Food is irrelevant when reviewing restaurant chains because once you’ve been to one, you’ve been to ‘em all. What makes the difference is the service and atmosphere and this location receives a great rating from me. Football fan wise-​I bleed purple while my friend is a Steelers fan (no accounting for taste, I know). So, with last Sunday being the first time of the season where Steelers & Ravens both had games at 1pm, it was imperative that we both had the ability to watch our respective football games.
We walked in and the gates of football game heaven opened up. The bar had FIVE flat screens surrounding the bar perimeter AND a big projector screen in the middle of the bar section. Score and DOUBLE Score! I tried to work my charm on Lisa the bartendress to see if we could switch the Ravens game to the big screen but unfortunately the store manager was a Skins fan so that game got projector and sound system priority. No biggie.
Customer service was excellent. Lisa was engaging and when I sent my dish back due to slightly translucent shrimp, a pleasant elderly lady with a beehive doo came out to apologize and asked if everything was okay with the redo. I assumed she was the grill master because I saw her bringing out all the skillet dishes.
When our next trip to Hollywood casino falls on a Saturday into football Sunday, we plan to come back here to watch all the games at this sports bar like Applebee’s. By the way, it’s located just a few short minutes away from the casino.

LOVE Applebee’s! I always love going there and eating their food, have never had an issue with a wrong order or food being prepared improperly. Service has always been prompt and friendly and understandable during times they are packed, like on Veteran’s Day.
As a Veteran myself, I commend Applebee’s on their celebration of Veteran’s Day!