Cityside Towing

I was towed from beacon hill and I had 300 dollars hidden in my vehicle in case of emergency. They searched the vehicle during the tow and stole all my valuable belongings and they’re excuse was they are not responsible for my property. They are responsible for theft however. A total discrase.

Worst people on earth.
Towed my car in a blizzard… fine.
I call to see when they were open and the employee said, «anytime» — I asked again because obviously this is not a clear answer prior to heading there in snow and cold alone at night…
The person replied again, «I said anytime, that means anytime»…
So I take an Über and arrive in negative degree temperatures and go in and no one is there.
I call and they answer! Only to explain that they are out towing — I explained that I called and the man replied, «what can you do!?» — well let’s start with not lying about when you are open.
Awful.

Could not be more grateful for their hospitality.
I got into a car accident and came to pick the car up a week later. The guy I was talking to (I wanted to get his name but I never did :(I believe he is the manager) was very thorough and let me know exactly everything I would need to have established before coming to pick up my vehicle. I had to borrow a car to do this of course and it would have been extremeeeeely difficult to take multiple trips back and forth to get this done. Will all of his upfront information/​direction, it was an easy swift transaction.
Nice dude too. I’m thankful to have worked with someone that kept their word and kept everything black and white/​simple.

we had a flat tire on our way home from work late in the evening. my husband jacked up the car, but was unable to get the tire off after working on it for an hour. i called around and everyone said it would be 11÷2− 2 hours. i asked if they knew anyone else i could call. i was told to call Cityside. i called them and they were there in 5 minutes, got the tire changed, and charged us 20 dollars. he said «I, m not going to charge you the full price, because your husband did half the work». I have never met such a professional, fair and decent human being. I guess Anne Frank had it right when she said, despite it all, I think people are inherently still good.

I was about one mile from their office and my car broke down at 5:10am on the way to the gym. I called because they say 24 hours but all the guy did was ask where I needed to have it towed to (Charlestown to Malden) and then he stated he couldn’t tow me till after 7am! I explained my car broke down at a stoplight in the middle of the street and still he couldn’t do anything. Don’t call yourself 24 hrs when you’re not. I would recommend Todisco’s Towing in East Boston. They got to me in 20 mins and gave me a ride home on the way to the auto place so I didn’t have to pay for a cab.

Look no one likes to be towed, but these guys are friendly and fair priced. They are open 24 hours a day but if you come after 6 just be sure to call ahead.
They are close to the Sullivan Square T stop and down the street from the Tavern at the End of the World. The street that Cityside is on seems to be up-​and-​coming commercial neighborhood (kind of cool they are located across the street from Acme Bookbinding, a family operated book binding company which I just think is cool in 2013).
As a few Unilocalers mentioned, this business is located in a trailer (what were you expecting, they are just towing, no body work, etc.), but it is clean and has AC (on a hot summer day it was very nice). They were very friendly in there and their prices were fair. Am I upset that I got towed, absolutely! But do they deserve my ire? No.
Also: DON’T FORGET TO BRING YOUR CAR KEYS! :)

I called this fleebag towing company to find out the charges for my son’s car that was in an auto accident. I was quoted a fee of $ 146.00 When another towing company came to pick up the vehicle, they were made to pay $ 191.00. I called CityTowing and they told me there was an additional charge to open the gate for the towing company. What a crock of BULLSHIT from this company. They were nasty about the additional charges as well.
I suggest anyone getting in an accident in Boston District 4 DO NOT have your car towed to this facility. They are 100% total scam artists. Must be one of Whitey Bulgers Bullshit old cronies… STAY, STAY, STAY FAR AWAY FROM THIS PLACE. THEY ARE THIEVES…

I just picked up my car from Cityside Towing after it was removed on street cleaning day. That was my responsibility to remember, so I have no reason to fault the towing company for that.
The service was efficient and friendly enough. One can pay with cash or card– no check– and I recommend cash if you are able. The price was 90 for towing charge and 35 a day for storage. That’s painful for me since I don’t earn a lot, but is consistent with the City of Boston contracted prices.
Overall, I rate Cityside as better-​than-​average, since they tried to suggest ways to remember in the future and helped me find directions home when I asked. They did not go out of their way to be helpful, but they were polite enough, especially since they deal primarily with people having bad days.

I have only two words for Cityside Towing: F#@& YOU!
Yes, it’s my fault for parking on Hanover St. overnight and not hunting down the most important of the 5 signs = the one describing restrictions regarding street cleaning. But don’t call me «sweetheart» and «hun» when I come to pay a ridiculously inflated $ 150 to retrieve my whip. I assure you, it’s not going to lighten my mood in the slightest. Actually, it’s just going to piss me off and further increase the chances of me raising my voice, or worse, slamming the door to your cheap sleazy trailer trash business behind me on the way out (I’m not just saying that either. Cityside towing is literally located in a trailer).
The fees are absolutely absurd and excessive. The breakdown goes something like this:
$ 75 for the Towing Charge
$ 35 for One Day Storage Fee
$ 5 for «FSC» which I have no idea what that is
$ 35 for the City of Boston
Oh, and let’s not forget the orange $ 40 ticket slapped on my windshield 3 minutes before my car was jacked. And ah yes, the $ 1.70 for entry to the Orange Line, for a grand total of $ 191.70 for being an idiot. I guess I’ll be working for the city of Boston this week. Excuse me while I wallow in self pity.

So some kid decides to plow into my parked car while I’m sleeping and Cityside gets called to tow it. They get a star for being close to the T. They also get more stars for being really nice and helping me get my belongings from my car together for me. And for being super nice to me after having a couple of crappy days.

Got my car towed due to the fact that it was street cleaning day… completely understandable, I take the blame for that…
Once I realized that my car got towed, I tried to flag down one of the other tow truck drivers that were having a field day in Charlestown, towing anything in their site. I finally got one to stop, and as soon as I asked him where my car was, he got a radio call and put the pedal to the metal, leaving me in the dust. I finally was able to catch up to another one who gave me a slip of paper with the lot address on it… called a cab and headed over there.
I paid my $ 112 to get my car out, then went to go take off my $ 40 city of Boston parking ticket and noticed that there were branches, like actual tree branches sticking out of my roof rack and window guard. Upon further inspection, I found that I had scratched going up the entire passenger side of my car. I almost lost it… I ran back to the trailer to see what the F happened the woman told me that the owner was on his way and I would need to take it up with him.
Finally, the owner came and looked at my car and said that they had nothing to do with the scratches or the branches sticking out of it… I disagreed, naturally… then he said that they take pictures of every vehicle before they tow it. We went back to the trailer and checked out the pics and of course, there was no damage to my vehicle prior to getting towed. They had me fill out paperwork and told me that they would file a claim and have their insurance company call me.
I left and of course I never heard from their insurance company but thankfully I was able to track down their info (they gave me the wrong number) and was able to file a claim myself… which I did.
In the end, I was able to get enough money to get my car fixed, but it was still a huge hassle and when you look at it on paper… I basically paid $ 152 to get my car f’ed up… not fun…

Like Heather S. I never thought I would write a Unilocal about a towing company.
I have to say I have never had such a pleasurable experience.
Came out to my car last night and saw a flat tire. Gave them a call and they arrived within 10 minutes.
Not only was he thorough but super super nice but he taught me a thing or two about tires that I wasn’t aware of.