Accent Comfort Services LLC

I have nothing but praise and thanks for Accent Comfort Services. I woke up to having no heat in my house. I called them right away. The appointment was quickly scheduled. The technician also called beforehand to tell me he was on his way. As a new homeowner of an older home, I don’t know the history of my furnace. The technician could have taken advantage of that situation and sold me parts and service I didn’t need. Instead he was completely professional and skilled. He got the furnace working quickly without problem. I was impressed that he stayed to make sure it was properly working. I was not overcharged. It’s nice to know that Accent Comfort Services is there for people in times of need. I highly recommend them.

After waiting all weekend for a plumber covered by our home warranty to finally come out, he is here for maybe 10 minutes, states the obvious and is unable to actually diagnose the problem and recommends calling another plumber!
First, he suggested putting a cap on the open pipe where the sewage was coming out in the basement. I asked if he could do that and he said he didn’t have the piece and told me I could go to Home Depot and find it. I told him I didn’t want to, that’s why I called a plumber.
Second, I asked if we were to cover that opening, won’t it come up into the house and he said yes, it’ll probably come in the showers first. Then why would we cover it before figuring out the problem was? I asked if he could figure out why it was backing up after no problems for almost a year and he said we would need someone to look in the pipe with a camera which apparently he doesn’t do. I realize nothing is ever actually covered by the home warranty, but I expected my $ 75 fee to go toward the actual repair or at the very least a diagnosis of the problem.
Instead, I essentially paid $ 75 to have someone tell me to call a real plumber.
They get 2 stars instead of 1 because I don’t think the guy was a bad guy, he was nice enough. Just didn’t seem to want to do any work.

After calling Accent Comfort Services to check my AC not functioning properly, I was given the diagnosis that the TXV needed to be changed (quoted an estimate of over $ 700 to get it repaired). I called another company which checked the TXV and concluded there was nothing wrong with the TXV. The problem was the damper was in the closed position and the thermostat was bad. After repairing those problems diagnosed by the new company, my AC worked properly as it should. Not only was I given the wrong diagnosis by Accent Comfort Services, but refused to refund me the misdiagnosis claiming they can’t do anything due to some time passed by even though I have proof of everything that was done and they can check for themselves. Moreover, I had called them more than once to be emailed a receipt of the charges for them coming over and giving me their «diagnosis» (since I was calling from out of state)…needless to say, I still haven’t received any. Takes a bad experience to learn.

I would not want to do business with this company — ever.

Great service on a very complex job — they stuck with it, followed up and fixed my hot water problem in a very professional way. Over the course of several months, I met 6 different plumbers from their staff — all were knowledgeable, prompt and courteous.

I have used Accent for 2 years now and always received prompt, courteous service. Over 2 years I have had 2 new AC units and 2 new gas heating systems installed. Also had a couple service calls over that time that met expectations. Competitively priced.

Accent Comfort Services has been handling my HVAC and plumbing needs for more than 5 years. In fact I value their service at at high degree that I have had a ongoing service contract with them. When the need for services arises, I know that I can trust Accent to do what is right. They never try and oversell me on any extras that just are not necessary. And they have always treated me fair on service and price. Having dealt with many other HVAC companies, Accent stands far above the rest. They are a company with high integrity. I have recommended their services to many others.

I would never use this plumber. They were absolutely dreadful. The office staff have little or no idea what they are doing and although the first plumber they sent to my house did fix the first leak the 2^nd plumber they sent out was in such a rush to get in and out that he said there was no leak and left the water turned on and flooded the house. They they refused to come back and fix the second leak and the office manager hung up on me. I am a professional person in the service industry and I cannot even imagine treating my clients the way I was treated by this company.