Apria Healthcare Group

Customer Service and ordering supplies (correctly!) needs improvement. Try a different supplier who would not get your order wrong or communicate effectively.

do NOT USE these people if you can avoid it. my son has been using enteral supplies for 17 years has 2 insurances (second is the Medicaid) they REFUSE to bill Medicaid for what the primary insurance does not cover. THIS IS WHY WE HAVE 2 for him. they OUT SOURCE the billing to INDIA which will call you basically demanding payment and doesn’t listen (or understand) what you have to say. I am currently searching to switch my suppliers and will never DEAL with this company or Coram/​Carecentrix ever again. they can all jump in a lake.
if they want to get paid then they need to BILL whatever insurance (s) you have and deal with it. the persons needing supplies from these types of businesses do not have the financial resources to pay out of pocket. and yet they don’t give a rats behind.
I will not talk to some jerk in India again and I asked them directly where their butt is planted at the time of the call. if they say anything other than the country I am in I tell them point blank to have someone in AMERICA call me.
Also leaving them for outsourcing in the first place! if you want American money then pay American people to work for you!
RUN FAR AWAY from this company and the others they are associated with. do your research. I have seen MANY complaints online about this company and its shady billing practices. DO NOT GIVE THEM A CREDIT CARD NUMBER EVER! use a paper trail if you must deal with them! get confirmation of payments received from your bank etc. believe me you will need it!