Bojangles’famous Chicken’n Biscuits

Stopped by for some quick fast-​food to take on the car for our drive to Natural Bridge, VA. I had yet to try Bojangles so wanted to try their chicken and biscuits.
Service here was pretty mediocre, hence the three stars. The inside is a bit run-​down as well, although it is clean.
I got a steak biscuit (chicken fried steak on a biscuit) combo with dirty rice as my side and sweet tea as my drink. The tea was okay. I loved the dirty rice; it was super flavorful albeit a bit salty. The biscuit was good but a little dry; would have been great with some gravy. My brother enjoyed his chicken tenders, and I liked the pecan cinnamon twist, although could have gone without the icing.
Bojangles is a pretty big chain, so nothing special about this particular location.

Worst bojangles in history. It will take at least 20 minutes to get to the window. Staff will be cutting up and dancing inside when 8 cars are in line and have been waiting for a long time. Should be called slowjangles.

Let’s just say, even though this location is literally 5 minutes away, which is perfect for my Saturday morning hangovers, I will definitely be heading to a different one in the future.
Bojangles’s, I love you. I do. But here, you’ve failed me.
This location was definitely the worst one I’ve ever visited. To start, the building and interior was a little old, outdated, and dirty. But since it’s Bojangles’ I’m not really weighing too much on that.
What made this location the worst was the service. To start, the cashier was not paying attention at all and repeatedly misheard our party’s orders. Even though it seemed like we finally straightened it out at the register, two of our items came out to us incorrect.
The most surprising/​disappointing aspect was the manager’s behavior. I fully understand that the fast food business is, well, fast. But the way he talked to customers was borderline unprofessional, but at the very least unpleasant. I was taken aback when an older gentlemen was struggling to explain the menu item he was asking for and the manager clearly was rushing him in a rude manner.

Stopped by for a morning bite as I’ve done before. Surprisingly, the staff was friendly, they didn’t mess up the order, and the line was moving fast. I’m guessing they have new staff members because in the past I’ve delt with attitudes and bad service. However, the season fries were horrible. They were hard and you could tell they weren’t fresh and had been sitting for a while.

I wish I could put no stars. I go here all the time because it’s a convenient location for me, but they mess up my order nearly every single time. Sometimes I feel like it’s intentional.

I am LIVID with this Bojangles this morning. Usually I have NO problems with them. Never! But today they really messed up. They asked if I wanted to wait 4 ½ minutes for Bo rounds which is all I ever order and I say ok. It’s 7:11am. I pull up past the door to wait for the bo rounds. 4 minutes go by… No food. 6 minutes no food. At 7:23am I was finally FED UP and walk inside to get my food. Get the bo rounds AND THEY ARENT EVEN HOT. I’m PISSED. They aren’t even FRESH. I sat and waited for 12 minutes for COLD FOOD. I won’t be back FOR A WHILE!!!

I was going to skip the review of this restaurant as I only stopped here because my child was ‘starving’. There was one car at the window waiting for food and another one at the speaker to order. I was glad this would not be a long wait. I was wrong. My child was ‘starving’ so I waited. I waited at least 5 minutes before moving up (I did not check the clock). When I got up to the speaker, I stated the order twice, a chicken tenders meal with sweat tea and a large fry. I was asked for the yet order again. After repeating it a third and fourth time, I finally got to move up to the window but had to wait a few more minutes for the car in front of me to move up while waiting for their order to be delivered from inside. This guy didn’t want to move up — I could not reach the window. When Bonkiesha (her name is on the receipt) yelled at him to move up, he finally did. Okay, so here’s what I got… warm chicken tenders with warm fries and a Pepsi (vs. sweet tea) and the large order of fries was so cold, it was ridiculous. Was I wrong to think they were cooking the food while I was waiting? Yes, I was! What makes fast-​food restaurants think you want cold fries? I mean really; I can get a frozen bag at the supermarket and throw them in the oven. I was so disgusted, I pulled off with EVERY intention to never stop at this location again. I thought the renewed energy of JCSU on this block would warrant an improved fast-​food restaurant but that was wrong assumption on my part.

This is a typical fried chicken franchise joint. The quality of the food is predictable and good. When you have a craving for southern fried chicken while traveling, this is a good place to stop.
The staff was friendly in that southern hospitality way. The food remained hot during the 2 minute trek back to my hotel room. Most importantly, the price was right… cheap.