Oh my gosh, I cannot believe how terrible your customer service is. I have three children I’ve been using Britax car seats since my first one. I needed to order aparts, my first attempt phone called I waited for 45 minutes on the line and no one answer, with three children I had to hang up after 45 minutes waiting. Second attempt was almost an hour and no one answer the phone, The recording message keeps saying we will answer your phone shortly but no one did!!! Please with your million dollar company have a better customer service department.
M F.
Évaluation du lieu : 1 Sacramento, CA
My 2 Britax car seats are fine but their customer service is horrible. They simply don’t answer their phones. I placed an order for a new cover with them several days ago online and have not received a confirmation email or my item. I have called and been on hold for upwards of 30 minutes on 4 separate occasions. My money and my order vanished… Like the people who are supposed to answer their calls.