Chick-fil-A

Two strikes in three days. I met a friend here for lunch two days ago. There was one person ahead of us in line but it still seemed to take a while just to order. As we caught up and visited I didn’t mind the wait but on another day it might have been a problem. Eventually we ordered our food and were given a plastic tower and told to have a seat and to place the tower on our table. So we sat down and continued our visit and in several minutes someone brought a tray of food with our sandwiches and fries on it. No drinks. So my friend hopped up and volunteered to go and get them. Well, there must have been something going on because it took about 10 minutes to get the drinks. They did apologize for not giving us the drinks earlier. Unfortunately, by this time, our food was lukewarm. Nothing like lukewarm french fries. I ate about ¹⁄₃ of mine and that was all I could do. We ate and continued our discussion. No follow up by any employees like i am used to at other Chick-​Fil-​As. Usually someone comes around cleaning up, offering drink refills or just checking on things. Nothing. I also kind of expected a manager to stop over and apologize for our delays and the failure to provide our drinks. But things were about to turn bad. Shortly after returning home my stomach began to rumble and within a couple of hours I was sick with what appeared to be food poisoning. My friend had a couple of hour drive and just made it home before getting sick as well. Given that we had not anything else together that day, it made me suspicious but I decided to give them the benefit of the doubt.
Fast forward two days and I had an early morning and needed a quick breakfast out. I’m not that picky about breakfast food and decided to swing back by Chick-​Fil-​A. As I pulled into the drive-​thru I was reminded of previous visits where choosing the wrong queue (they have 2 queues that merge into one) meant extra waits as they seem to often service one line more quickly and frequently than the other. Today I chose my line and waited. And waited. And…5 cars went through the other queue and in the same period of time 1 car went through my queue. I calculated that if the pace continued I might be there for 20 more minutes or longer. As I was running out of time and my line was showing no signs of improvement, I left. I had a meeting a couple of miles away and all of my cushion (and then some) was gone. I’d been in line 12 minutes. Since this wasn’t the first time I’d been burned by their double queue I thought I might call and explain what I had been seeing to a manager.
So I called and spoke with a bubbly young (sounding) woman who claimed to be a manager. She listened to my feedback (most of it) and apologized for the problem and then said they’d had a rush. As I tired to clarify my issue she cut in again with more apologies and an explanation that it was busy because kids were back in school. (It wasn’t that busy, it was just slow). I finally got her to understand the issue and she assured me that she would speak to the person who was currently staffing the headset. She aid that «sometimes they for get to alternate between the queues». I tried to point out that just talking with that one person would not solve the issue. There’s a fundamental weakness in their system if they rely on a single person to remember to alternate lanes on the drive through. She didn’t get it. But she assured me she would speak to everyone on the opening staff so that they were all aware. I gave up at that point. The breakfast may have been good but I didn’t even get any today.
Chick-​Fil-​A, if you are listening…
1) Something about your new dine-​in system isn’t working. If you’re going to bring people their food then bring all of it. Drinks are pretty core to the meal. I’m sure you agree since you feature them as part of combination meal. Doing this half way makes it far more inconvenient for your diners and the meal isn’t nearly as pleasant after it’s cooled.
2) You have a fundamental problem in managing your double queue drive through. Because this is a systemic problem with a single point of failure (and in my experience it fails far too often) you need to address the flaws. Until you can properly manage and maintain a double queue you should block off one of the entry queues and ordering stations. Channel everyone through the same ordering station so that customers get a consistent experience in their delays. If you can figure out how to manage the double queue, please bring it back. Clearly, right now, this is outside of your skill set.
If you’re really that lost on how to handle business, perhaps send your managers down to the Arboretum or Stonecrest. Both seem to be very well run. I visit Arboretum fairly often and it’s a juggernaut by comparison. How come they can get it right?
And, please, handle your food carefully. I was over the possible food-​poisoning by the next day but really.

Decent sandwich, but this location’s new menu style is highly inefficient. DO NOT go here.

I’m a big fan of chick fil a but this location doesn’t seem to be that good. I’ve been here around five times so far and have already got wrong items twice. They either forget to put the fries in your order or upgrade them to something you never ordered. and charge you for that. Glad they will refund you but it’s a hassle to drive back. Have to be very careful and check the food before leaving at this location.

As with most all of these restaurants this place is clean and the staff is nice. The chicken is of course great and cooked well not like these restaurants in the north where it is cooked way too long.

We just had Breakfast!!! It was pretty good!!! This is a new location and it seems where ever they open a new location they do well! I would recommend breakfast over Mcdonalds any day! I believe this is long enough to be posted!

There’s not to much more I can say about Chick-Fil-A…you guys already know I’m a huge fan.
So for this review I’m keeping this one short and simple:
It’s new!
It’s efficient!
And the food’s delicious as always!!!
Nice job, guys!

We didn’t go inside, just drove through before heading to Elevation Church across the street, but this location looked huge inside! Drive through was speedy and the employee helping us was, as always, freakishly friendly and happy.

This Chick-​Fil-​A just opened on May 30 2013. I have found the service and quality of food to be excellent just like every Chick-​Fil-​A I visit. The employees here are very friendly and polite. The service is fast and efficient. The food tastes good. The place is sparkling clean. If you are looking for fast food in the Blakney area, this Chick-​Fil-​A would be the top pick in my opinion.