Chick-fil-A

Let me first day, we go to Chick-Fil-A’s many times in a given week; it is our «go to». This is NOT a standard Chick-​Fil-​A, the service was not that great (multiple «in training» employees on a Saturday at lunch.
The food was not prepared as requested! As stated before, we eat at Chick-​Fil-​A all multiple times a week.
DO NOT GO HERE!!!

I’ve been going to this chick fil a for years and recently had bad experiences with their customer service and it makes me want to quit going there. I tried to use the new one app there today and they weren’t helpful and the manager was very rude. I left and went to another chick fil a and the service was great.

Never experienced such bad service at a chickfila time and time again. There are some great employees here, but a lot more that ruin it for the good ones.

Food is always ok. But I’m writing this along w some other reviews I read previously. The wait for lunch drive through is simply unacceptable. Had two crying girls/​hungry when I got in line at 1:30, had two out of control screaming girls by the time I got my food around 2:05;(
There is no reason under any circumstances it should take this long for chicken and fries. I’ve never been more upset bc as previously stated once your in line, your STUCK absolutely no way out. Wanted to leave more than once and go to the arches which has never kept me in a drive thru line 30+ minutes. Never again

I write this from the drive thru I. Which I’ve been in for almost 20 minutes. Your food is good, this wait is ridiculous. I’ve never gotten quick service here. Other chic fil a’s are quick, why can’t you be?

I’m not sure I like any fast food more than Chick-​fil-​A. And, I absolutely love the team at this location.
When a restaurant is popular a lot of people ant to visit at all the same time. This store can get crowded. In fact, they have 2 auto lanes going at all the appropriate times, as well as the meandering walk-​in line.
The food, of course is awesome. They have all my favorite bites, but it’s the traditional Chick-​fil-​A Sandwich that keeps me coming back for more. I’m also a huge fan of their fresh squeezed lemonade. It doesn’t get any better than that. I usually go for the diet because the sugar in the high octane version makes me bounce off the walls.
Recently they discontinued their Coleslaw. That was a huge disappointment. I used to top my sandwich with their slaw. I considered better than most homemade styles at local establishments. Fortunately they made the recipe available to the public online. Yes, I’ve learned to make my own. Thanks Chick-​fil-​A.
Best bet with this store is to avoid the drive-​thru and head inside. Moves quite fast and they have a very nice eating area. Use their App to order ahead if you can. Makes everything much easier.
Kudos to the staff. Very helpful and always smiling. Love the food.

First of all, this restaurant is located in a very nice shopping plaza called Rivergate.
Upon entering the parking lot, even in the cool temperatures, the smell from their garbage containment area overwhelms you, thus losing your appetite!
I was again visiting the area a couple of days later and the temperature was about 45° with a moderate breeze out of the north. I was going to the Best Buy store and office supply store nearby, you could smell the rotten garbage smell from the dumpsters waftng all the way over there! This place is absolutely filthy, I do not recommend eating there for your health!

Ordered a #2 no pickles. First sandwich was wrong (no worries it happens). 2^nd sandwich had no cheese and no lettuce, third sandwich had near frozen cheese and ends of tomatoes, fourth sandwich had cold cheese and a small little patty. I just wanted what I paid for, but never got it. That’s why they get 1 star from me

The foods always good but this is slowest moving drive thru I’ve ever been thru. It’s never a quick trip if you go thru the drive thru here. I’ve ordered and have been in the drive thru for ten min and I’m not even close to the window. On a positive note, they have never gotten my order wrong and it’s always clean when you go inside.

This is the worst location, Chic Fil A is known for quick efficient customer service and their politeness. This location is very slow at the drive through which is disappointing since it’s closest to my home. Teenagers work here and appear to have a hard time getting orders correct at the drive thru and moving the line. Do better, not living up to the reputation of this restaurant.

Had a coupon for a free chicken sandwich. Big mistake. Cashier seemed new, didn’t know what to do. She charged me for it and had to call a manager (I guess she was a manager. Personality of rock) Manager printed out another receipt and gave it to new girl, who told me she added the charge back on my card. Two days later I still don’t see a credit. I asked the cashier to just please give me back the 2.99 plus tax in cash and call it done, but she looked like a deer in the headlights. Geez, gotta drive back over there, go inside and talk to someone about a 2.99 refund. Frickin pain in the ass!

Remember to always check your order before pulling away from drive thru, I learned that lesson today. I ordered a Cobb salad for lunch they didn’t give me my dressing. I live too far away to have gone back to get it. I also wish they put more care in preparing their salad. It had more stems then leaves in it. I really didn’t enjoy it. This is what I get for being lazy and opting to buy a salad instead make one at home.

This location is usually slow inside, but the drive thru is as fast as any other location. The restaurant stays busy like the other ones and the food always tastes good.

Only fast food I eat ever. I’ve visited 100’s this is by far the only Chic-​fil-​a I’ve ever had problems with the lady who took my order has the personality of a rock. Brought my food out I had 7 hash rounds OK I can deal with that. Open my biscuit if I had of thrown it the windows would have busted took it to the manager she took it back with out a word. How ever the lady whom brought it back out to me was super sweet waited for me to check it this time an apologized for the kitchens mistake. Please don’t put a bad taste iny mouth for this business its the only food I can grab an go.

Food is just as good as any other. Inside though every time I go In there they are so slow. I suggest just hit the drive thru. I always just stand at the register and no one helps me, even though I’ve made eye contact with them. I counted 9 people behind the counter and one was a manager just walking around. The one kid that helped me was cleaning out the ice cream machine and had to stop doing what he was doing since no one else was serving us; His name was Wisdom (great kid). This has been the third time I’ve gone inside that store and no one seems to ever assist me. I shouldn’t have to flag someone down and ask them if I could order, I could understand if there was 1 or 2 people working but 8 or 10 makes no sense. Customer service is at the top at my workplace but this place doesn’t really seem like they care.

They are slow like a lot of reviews have stated. I stood a long time waiting for my order and I could see there are a lot of employees behind the counter, but the orders weren’t coming out. But unlike other fast food restaurants, here at Chik-​Fil-​A your food will be hot and fresh and it was. Just too bad if I were in a hurry I would have to go somewhere else.

Great service and food tastes wonderful. This location is my go place for a warm breakfast. My nephews love the play area. I’d recommend this place to all my friends and family.

My issue with this location is service. The food was consistent with other locations I have eaten at. We were trying to grab a quick bite for breakfast as running around… well it took 15 mins in the drive through! So much for fast food. And we would have just left but the drive is setup in a way you can’t get out. I have seen many other locations know how to handle a busy morning and they by far do not.

Ugh went back there today and the fries are really cold and soggy again !!!
Lemonade tastes kinda soapy too.

Waffle fries! Did you hear me? I said WAFFLE FRIES. That is all you need to know.
Drive through is the way to go here. Quick and efficient, you will be on your way with your delicious waffly (is that a word? it is now!) goodness promptly.