Chili’s Grill and Bar

In town to visit relatives. A short visit. Staying at the hotel park and decided to grab dinner before it was too late for my toddler son. He wasn’t feeling well so instead of driving we took a walk on the nice evening to Chili’s. Our hotel said it was right up the street and it was a short walk away. Arrived and promptly seated. The restaurant is a little less than half full around 6:45 pm on a Thursday evening.
I haven’t been to a Chili’s in years so I had no idea to to expect but I know I probably won’t be eating dinner inside with this toddler as it is close to his bedtime. The hostess is too kind and offers a high chair twice along with some crayons wrapped in a coloring book. She tells me about Chili’s Rewards. My waiter is fast, a nice gentleman Sean, who greets my son first then me. I love when people acknowledge your kids. He asks me about beverages and if I want something for my son. He comes back with drinks and asks me about my menu options. At this time my son has taking a liken to to the paper wrapped silverware. And he is beating them on the table like drums. He loves all things musical and even plays the tambourine all day while at church. It isn’t too loud and the venue as I said isn’t crowded.
As Sean is taking my menu items, another waiter, a black gentleman and I am black as well, comes up to the table with no salutations or greetings to either my son or I and just takes the silverware from my 23 month old sons hands and places them away from him on the center of the table. I proceed to order my food then ask for the manager. Because I was completely thrown off by what just happened in front of my face.
1. You did not greet me.
2. You did not greet my son.
3. You took something out of my sons hand.
4. You did not ask me if you could approach my son or take something out of his hand.
5. You did not say a word to me. No comment that my son was disturbing other guests.
6. In order to place the utensils on the table in front of you had to reach over me as I was ordering my food.
7. You walked away as if nothing happened.
8. You offered no apology after I spoke to 2 managers requesting that you apologize.
9. You proceeded to avoid any contact with me. Not a real man. Definitely not the man who boldly walked over to take something out of my sons hands.
The manager comped my meal. And apologized on behalf of the server, Marcus, who was both rude and disrespectful. The whole ordeal could have been avoided if Marcus would have said something to me, the parent, instead of reprimanding my child as if it was his own by avoiding conversation with me and taking the liberty to remove something out of his hand again without my consent.
He essentially touched my child and I doubt if someone could touch your child unless it was life threatening with you present without you having something to say. I waited as my food was prepared and Marcus so boldly avoided me and any opportunity to offer an apology. I found it interesting that the security guard made his way over to my area to stand and wait as well. He stared into my face multiple times and watched me like a hawk. Could a 5’5 woman with a toddler so scare an establishment that security has to be called over because they are afraid I’m going to approach Marcus and what, demand the apology that I so rightly deserved? When I asked the guard if there was a problem because I hadn’t seen him the entire time of my visit until my request for an apology. He stated he worked here and that is no issue. No, it was a case of discrimination, disrespect and negligence that they didn’t want to hold Marcus accountable for. The managers did apologize but I told them it should come from Marcus. They said they could ask him but they couldn’t make it as they would deal with him individually. The truth is they probably never said a word.
The combo fajita and chicken tender platter was actually good. While I wouldn’t patron such a disgusting establishment that allows certain servers to do whatever they want to do to customers and their children for that matter without demanding that a real man or woman apologize for their short coming or mistakes, you are free to do so. I guess this behavior is tolerated in the South. Not, coming from where I’m from. You don’t ever disrespect a parent or a child, period. You are not his dad or parent, who was down the street. And a security guard doesn’t scare me. I did nothing wrong. There goes a place perpetuating stereotypes. I won’t be bullied.
I hope you find this review helpful in determining the most welcoming establishments to eat as a family while in Charlotte. And lord help you if you take a tired toddler who makes too much noise. The servers will take it into their own hands to remove anything that disturbs others without talking to you. That’s the last time I visit a Chilis. And I have already written Corporate.

First time to Chili’s and I will be back for their afternoon lunches. Great to relax and take a break from an all morning conference with a margarita for $ 5 dollars and one of their sandwiches. The menu is pretty extensive when it comes to lunch.
Staff is friendly and quick when it comes to bringing your drinks and meals. They probably get patrons from all the surrounding hotels for lunch and dinner too.
The food is good, reasonable prices and the drinks are awesome.
Really like their gadget-​tablet at every table where you just swipe your credit card, sign and go. No need to get the check from the waitstaff. Eat and run out with the check all processed. Now, how cool is that. Have not tried the games on the tablet yet.

This Chilis is very busy during lunch. They always try really hard with in store & carry-​out orders. Sometimes they make mistakes but it’s okay.

Sat at the bar
Service was decent, nice bartender.
Fried pickles were OK. bit too greasy after the top few.
Cajun chicken pasta was good, spicy which I liked but didn’t seem hot from the kitchen.
Fajitas were average, hot out but had to ask for lettuce.
Place seemed loud and no music to drowned the sound.
Will I come back… only if last resort. It is convenient to area and highway.

My husband and I stopped in at 9 p.m. tonight. The store appeared to be about half full. The hostess said it would be a 10 minute wait. I asked why. Well, she said, gesturing to one half of the restaurant, this side is closed… (quite a few tables were occupied, and I could see staff cleaning two of the tables)… and on the other half, she said they had three servers working (I am quoting the hostess), but the open tables in that half of the store ‘were dirty’ so she could not sit us there. Disregarding the fact that staff was already cleaning the closed area but not the open area, I dared to ask: what about the bar area? There was an open table with four chairs in the center of the bar area. No, she said. That table was «reserved» for «larger» parties of people. Really? Really. So, I said, there are chairs open in the bar area along one ½ wall and other patrons had obviously been sitting there recently because two empty beer bottlers were on the table. She said no, we couldn’t sit there either because no servers worked that area and the bartender would be the only one serving. I was so pissed. There were no other customers waiting — just us. So it wasn’t like there were actually larger parties of four to sit in at the «reserved table» in the bar area either. This place is mediocre on their good days anyway, and with cops regularly patrolling both the restaurant and parking lot regularly, it has never given me any sense of ease. After this, I can guarantee they won’t be getting any more of my business. Ever.(We left without waiting and the hostess clearly didn’t care.)

Always a good time here the staff is super friendly and quick. Food is good and at a great price I can’t complain.

This is the closest place to my office that has soup, so for the last 4 weeks while I have had a cold that I cannot get rid of, we went back to this Chili’s for soup and liquor for lunch.
A little over a year ago, I vowed to never return, but they seem to have gotten their shit together and we actually went enough over the past few weeks that the wait staff in the bar area of seating recognizes us when we come in (we’re awfully cute and personable, plus good tippers — so I understand why we are memorable). They have a revamped menu and while a lot of the old standards are there, they have some new items too. I *really* like the option to turn any burger into a turkey burger (or veggie, or 2 thin beef patties) and had that twice last week. The potato soup was very good and my BFF was living on their chicken enchilada soup while she was sick and she said that was very good too.
I have to absolutely commend the daytime bar-​area wait staff. I think the one gentleman’s name is Adam, who has been there forever and has always been a shining star, and there is also a woman working in that area (can’t remember her name — ugh) and they are rock stars. Drinks never go empty, plates are cleared, sweeteners are brought, etc. Seriously — they are amazing and should be given gold stars or raises or whatever it is that Chili does. The food has improved drastically, but the wait staff that can get us fed and back to work in time is what is keeping us coming there.
Great job by this Chili’s to turn it around. It’s verging on a 4-​star review for me, keep it up!

Sunday late evening eat out options are slim. However a Unilocal search told us that Chili’s at Tyvola was open for another hour. We were seated quickly. After about ten minutes, our server came to take our drink orders. My husband ordered a strawberry lemonade, my son — water, and I a mixed berry margarita.
When our drinks arrived, my husband’s strawberry lemonade magically transformed into iced tea. Not a big deal, it was swapped out. We placed our order. My husband and son would share a 2 for $ 20, with Texas fries as a start, sirloin steak for my son, chicken quesadilla for the hubby. I will have a bottomless soup and salad with vinaigrette dressing.
The Texas fries arrived to the table burnt. We would have returned it but could not find our server or any other staff. While my husband and son worked through the fries, I continued to search for our server to find out what happened to my tostada chips that come with the bottomless soup and salad. When I finally found her, she told me that I did not order the bottomless option, but okay, she’ll amend the order. My chips arrived within five minutes, stale and chewy. A few minutes later, our meals arrived with ranch dressing for the salad as opposed to the vinaigrette I ordered.
My soup and salad were okay otherwise. My son loved his steak. The quesadilla my husband ordered was put down after two bites, it was barely edible.
After this experience, I wanted to only give one star. The only reason for the second star is due to my son’s meal. Needless to say, I will not return.

Getting ready to leave on a flight home the next morning, we would get a small snack and drink at Chili’s which was located a block from our hotel. Have gone to our neighborhood’s Chili’s which I consider just an average restaurant. We sat in the bar area. It was just before 4 pm and the waitress came back and said that it was Happy Hour and the appetizers were $ 4.99. We ordered 2 — one flat bread pizza and some kind of nachos. I was surprise of the size of the plates. We were totally satisfied. The service and 2 of the staff we dealt with were so nice. Can pay electronically from the table which we really liked. Highly recommend for a snack or bar drink.

It was close and I was hungry with a lot of work to do back at the hotel.
The greeter seated me quickly.
The waiter really didn’t want to give me the time of day.
There was a co-​waitress, she just dumped my food on the table and ran off.
I had to flag down the waiter and take another tables napkins.
He must have been Guessing that my food wasn’t greasy at this Chili’s.
The food was OK. Could have used Ketchup but good luck getting that.

Decent food however the restaurant is always disheveled. Napkins on the floor, tables not cleared quickly, and the bathroom usually looks like a small tornado whipped through. Other than some soggy bread on occasion the food is OK. Waitstaff seem friendly enough but also often disheveled as well.

Service and quality has been pretty consistent at this location.
Prices are fair and it’s at a convenient location too.

Sunday night, near hotel, not wanting to hunt down anything new figured we’d stick with tried & true tonight after a day of driving. Mistake unfortunately.
Husband got burger & fries, I got soup & salad. No major complaints with the food, or the wait staff, though hubby’s fries & my soup was cool. Left too long on the counter? The incredible NOISE that drove us out after a single drink & dinner.
When did Chili’s become a sports bar? the volume going on TV was so loud that when our server came to the table, we couldn’t hear him. Couldn’t hear each other talking to each other. It was mind boggling. Everyone in the restaurant of course increased their volume to hear over each other, eh, noise goes up.
After asking the server about it, they turned it down some, claiming that the guys at the bar wanted it turned up. Really? when do a few knuckleheads at the bar 4 feet from the tv dictate what an entire restaurant is forced to listen to? or that single station? The music playing the restaurant couldn’t be heard at ALL it was so loud.
We love Chili’s & have visited them in several states. This one gets a big thumbs down.

Our waitress was terrible. She never came to check on us after we received our food. She bounced in to refill our drinks with no ice and never asked about the food. She was busy arguing with her coworkers about who was and wasn’t going to do what. After several minutes of no service we finally flagged down another waiter, Adam. He took care of us and got us a manager who addressed the problems and credited our bill. We had our ticket transferred to Adam but we probably will never come back to this particular restaurant.

Better-​than-​average Chili’s. The food was all fresh and had a clean flavor (unlike some Chili’s where the food has a unique, funky, bad taste). Waitresses were friendly and accommodating.

Service was extremely slow. Went there at 3pm, like 3 other patrons in the whole place, but it still took ten minutes to get 2 margaritas. On the plus side, they were good when they finally came. Bartender felt bad and made them super strong for our second round. But that ten minute wait was a real drag.

Thank you, Chili’s Tyvola!
I was traveling and starving. I refused to stop at the exit with all the restaurants, hours before and I found myself starving a while outside of Charlotte. I knew I’d be staying at a Tyvola hotel, and the Unilocal app showed me that I was close to a Chili’s. They took my order– moments before closing– and thanks to the staff here, I got to have dinner.
The food was exactly what you’d expect– which was good– but they get some extra stars for being so accommodating.
Thanks again, if it weren’t for you, I’d have had Slim Jims and Lay’s for dinner.

I like chilli’s.

Got wrangled into coming here for a business lunch. I know it’s Chile’s, but you would think that a major national franchise would be able to produce uniformly bland food. I got the sliders, which come in and order of four, and ended up with one totally unseasoned greasy mini-​burger and three salt licks. (So, great place for lunch if you’re a deer…)
I appreciate that we took up the table for more than an hour during a busy lunch, but I used to be service industry, and would have tipped accordingly if our server hadn’t been so obviously pushing as hard as she could to get us out of the table.
Ch-ch-ch-chile’s! Babyback Sucks!

It’s a Chili’s, an unexpected lunch stop for me today. I intended to stuff myself at the chinese buffet right up the road, but they decided to fancy it up with crablegs for new year and I simply didn’t feel like spending that much money for lunch.
I was hungry, my 1 hour is clicking away, and I pulled into Chili’s. I went for their lunch combo, and for some reason I just wasn’t feeling sandwiches. Instead I got the $ 8 combo with cajun chicken pasta with a side of soup (chicken enchilada). The soup was good… I’m a big soup person. It’s similar to a tortilla soup. The plating was pretty, pasta on one side of the long white plate, a thick slice of garlic toast and the soup on the other end (the one day I forgot my cellphone/​camera). The pasta on the other hand was oh-​so-​salty. This is coming from a sodium addict. Chicken slices were dry. Pasta chewy. But I somehow wasn’t disappointed, because this is somewhat expected.
Service was great, my waitress was prompt & responsive & polite. The atmosphere was nice & quiet; I got to read my book. It was surprisingly relaxing of a lunch.