Dillard’s – Northlake Mall

I entered the store on a Saturday morning (1÷9÷16). I walked into the store in hopes of finding my boyfriend a nice anniversary outfit. I passed by an employee In shoes she just looked at me and kept on acting as if she was working. I preceded to the men section i turned the corner to a black employee laughing and joking with a white couple purchasing some items. He didn’t even acknowledge me. I proceeded to the men section passing by another associate he didn’t speak either. I guess since I wasn’t purchasing anything they just ignored me. I just left. I couldn’t get any assistance so why bother. I drove all the way to Carolina place mall and bought $ 150 worth of items. The customer service was great there. I will not be back in this store EVER.

Just walked out of Dillard’s –Northlake and will never return. Tried to return Polo underwear that was wrong style and they would not take back. They sell the items I had to return but that didn’t matter. Bell and Macy’s will have my business from now on. Wish I could show video and you could see my credit card of 10+years cut to small pieces

Great selection, but VERY rude staff! I will not go back to this location. I think the staff works off commission so if you are doing anything other than purchasing they do not want to assist you. I made a simple return today and was very unhappy with the service I received!

I love this Dillard’s. If you are looking for ladies shoes, make sure you seek help from Christopher. He has the knowledge you want from a sales person, the enthusiasm for his job, and the personality to make you feel good about your purchase. I went back a couple days after my purchase to see if he could get some scuffs out of my new shoes, not only did he greet me as if we were longtime friends but he made my shoes look incredible. I’m sure the other sales people are good but Christopher stands out and above the rest!

Dillard’s is not usually my go-​to destination. Heck, any department store is not usually my go-​to destination. I don’t like shopping at all if I can help it. This store, being so far out of my typical loop of travel makes it even worse.
Keeping that in mind, the store is nice enough, and the staff is very pleasant — but you seem to have to hit it right, as Tom has mentioned. If you get those sales correct, then you’ll be golden. If not, then you end up getting the same racks of clothes, but very different prices.
And sometimes you’ll even see clothes seemingly strung haphazardly all over the place — not pleasant at all.

I always seem to find what I’m looking for on my twice yearly clothes shopping excursions. The selections at Dillards are pretty good and, if you time it right, you can find some great sales. This trip brought racks and racks of mainly shorts and short sleeve shirts for 50% off the original sticker and then another 40% off the new price. I loaded up for end of this summer and looking ahead to next! Service is usually decent here as well with offers to start a dressing room for you when they catch you wandering around with clothes draped over your arm.
Only exception to this good service was on a previous trip where I had tried on a lot of things in one section and had it all at that register to buy. I then went to another section to try on some dress shirts. Had a nice offer to measure my neck/​length which I accepted but got a really snotty look and harrumph of attitude when I said I was taking the shirts to the register where I already had items. So I have to inconvenience myself by checking out twice so you can get credit for a sale? Riiiiggghhhtttt…

Which of the following chains of department stores have closed stores over the past few years while others have expanded on their own and/​or through acquisitions?:
A) Belk
B) Kohl’s
C) Macy’s
D) Dillard’s
If you answered D, you are correct, but it’s not really surprisng. The other 3 chains have adapted well to the recession; Dillard’s hasn’t This store opened when Northlake Mall opened in the fall of 2005. It’s typical of most other Dillard’s, and that includes being in the cheapest anchor spot. That means they don’t offer a whole lot of sales or publish coupons. And that means almost all of the time, if another department in the mall offers the same product, you will get it for a whole lot cheaper (I’m talking 50% most of the time).
They also often don’t carry a whole of lot of stock, or are are out of it. I’ve also noticed that they don’t always treat their employees well. There are several reason this company doesn’t do well, and unless they change soon, they will be bought or go out of business. I gave them an extra star simply because they sometimes have pants in my size and that’s pretty rare.

Very pleased with my shopping experience. They have a beautiful facility, their store is neatly arranged and appealing, their shoe section has the cutest heels, and their handbag selection is phenomenal.

The store is HUGE and new, and attractive. It’s a good store, and I like it more than the Belk’s and Macy’s in the mall. It’s not crowded. Maybe because it’s on the back of the mall, farthest away from the main entrances (for cars and people), people just don’t go to it. It can be your personal Dillard’s.

I’m not as liberal with my 5-​star ratings as I used to be… but my recent trip to NC and a shopping outing with my BFF put a dent in my 3 to 4-​star run.
Let me start by saying, I HATE SHOPPING! Its just not my thing, but this was one of those rare occasions where all went well and I landed some great purchases. Almost 2 years ago I broke my little toe, no biggie you think, well not so in this case — I have not been able to go out and buy «pretty» shoes in a long time because nothing fits right anymore. My day in Dillard’s landed me in the shoe section and to my amazement I found 3 pair of shoes that were so cute and they FIT! Needless to say the bonus was all were on sale, and to top it off they shipped them to me for $ 9!
The customer service was excellent, except this one guy in the shoe section — he couldn’t be bothered with our questions since someone else was in the back retrieving shoes we wanted to try on… oh well, not perfection on that part, but I’m certainly coming back when I’m in the area next time!