Discount Tire Store – Charlotte, NC

I’ve been very pleased with the service at this Discount Tire location. I got a great deal on four new tires. I received excellent customer service and car was ready in a timely manner. I will definitely be returning with other vehicles.

I made an appointment for 11:30. I showed up a few minutes early, which is a good thing because it took eight minutes just to speak with someone. I was there for a tire repair, but you could tell they were already prepping for the up-​sell. An hour later, my car had still not been looked at so I took my keys and left. Unfortunately, I cannot give them fewer than one star.

Worst experience I have ever had at Discount Tire. I have been buying tires from Discount tire for at least 15 years. This may be my last visit. I arrived 15 minutes before 8am when they opened. I walked in with two other people. I requested a tire repair. For more than a half hour the three techs in the the shop managed to change two tires on one SUV. All three on one job!!! That was my first sign and I could not believe they had not even pulled in another vehicle, there were two waiting including mine, as well as others stacking up as customers came in. With the exception of the young back thin guy, they did not have the best attitude either. And after waiting 40mins and watching Huey, Dewey and Louie attempt to change tires on a single SUV and watching them cross thread at least one lug nut, I decided to get out before they touched my vehicle. I would describe them as slow and apparently incompetent.

First time visiting this location. Previously visited the Denver, NC location and received prompt, friendly service there. This place opened recently and is closer to my home so decided to give them a try. Upon entering, the one employee at the front was on the phone. It appeared that he was on hold because I stood there for at least several minutes and he did not say anything. What annoyed me is that he did not acknowledge me standing there for at least a minute. Sixty seconds is a long time to see someone standing in front of you and not give that person eye contact, a smile or even a «good morning». This is always the first thing I look for when entering a business — am I greeted immediately with a smile upon entering? After a minute or more, he finally says «hi». Then, another few minutes (timed him) he finally gets off the phone and says «sorry about that». Not cool dude! You should have immediately greeted me by saying «good morning ma’am, I’ll be right with you in a few minutes». I have no problem waiting but to not even acknowledge me is a poor first impression. After he greeted me business was conducted. I guess he could tell I was a bit annoyed because now he piles on the niceness — small talk, jokes… etc. Too late. Had to have 2 tires replaced. Prices seemed reasonable. Tried to tell me I needed all 4 tires replaced when I know that I only needed 2. After that, no further up selling occurred. I’m giving 4 stars based upon my previous experience with this company at a different location and because I’m going to give the employee a slight pass today and hope that the poor first impression was only an aberration.
Updated: pissed! Decreasing my rating. Told me my car is ready but they put the 2 new tires on the FRONT instead of the back. Standard practice is to rotate tires — put the old on the front, new on the back. Then, they tried to say that my husband told them to do that. NOT TRUE! I was standing there while they spoke to my husband and he did not say that. I told them they should know better and a customer shouldn’t have to tell them.