Executive Car Service

This use to be a great service… last 4 x we called they either no showed or were over an hour late. If you want to get somewhere on time… don’t use this service… call an Über… I will never use them again!

I had a very poor experience with executive car service today in Charlotte, NC.
The driver pulled up and did not say a word. He just opened the door and looked at us. When we asked if he was there for us he said sarcastically «No! I’m here for the other group of people!»
One of my coworkers gave him her bag to be loaded in the car. He picked it up and literally threw it into the back of the vehicle. I asked him to please not throw our bags because these are personal items. He very Rudely said «Oh! These are personal items?! Naw, I thought they belonged to that man over there!»
I told him all I was asking was that he didn’t throw our bags. He said «I didn’t throw the bag and I don’t have time for this BS!» I turned and left as the conversation was becoming unnecessarily aggressive. Through the back of the vehicle he yelled «Just so you know SIR… I didn’t throw the bag! This is just BS!»
The entire 20 minute drive we had to listen to talk radio pretty loud.
I didn’t personally book this car, but had I we would have walked away.

Scheduled a 15 passenger van for a group of global executives (CEO included). I phoned twice to confirm and stress the importance of the group. Was assured that everything was set, the van was a new model etc.
15 mins after scheduled pick up, I called to find out where the driver was. Placed on hold for 5 mins. Was dispacted to driver who said he had made a mistake and had to turn around bc he picked up a town car and not the van requested. CEO and Global execs were waiting for 20 mins and were now behind schedule. Group ended up taking multiple cabs to the location to meet their deadline.
Aside from the mistake, there was no attempt in that 20 mins to proactively inform the group of the error or that they were running late.
I called to find out what had gone wrong. There was no manager, no ower, just a dispatcher. I asked that management follow up with me ASAP. THey actually ran the credit card and I got a bill before I ever heard from mangement!
Cannot recommend, will not use again.

Executive Car Service came through in a big way when my colleague was stranded by US Airways at CLT. She needed to get to Williamsburg, VA that night and US Air made her miss her connection and had no seats on flights going anywhere near her destination. I called Executive Car to ask them to drive her 350 miles, and they rolled out a driver, Carlos, right away. He had a late model, spacious vehicle and was the consummate professional, and got here there will in time. The price was steep but cheaper than that quoted by any other service. I would call this company again without hesitation.

Executive Car Service saved the day! The Wedding Day!
Executive Car Services had a stellar performance when «Royal Rides» reserved through Angela Recinella failed to pick up the bride. When the 1961 Silver and Blue Bentley was a NO SHOW at the Inn, the professional drivers of Executive were there to hold her hand and the door… When «Royal Rides» failed at the church the bride had to ride with the photographers. At the end of the celebration «Royal Rides» once again failed but Executive Car Services gave the couple the royal treatment and because of this professional company and their wonderful staff these newlyweds began their «happily ever after» with a smile! Thank you SO much. So professional! So courteous! So Wonderful!

I had a great experience with Executive Car Service. I had to change my Monday morning pick up time to an earlier time last minute and they rearranged driver schedules in order to accommodate me even though Monday mornings are their busiest days. The friendly driver showed up on time (actually early) and the car was very clean. I would definitely use them again.

Made a reservation 2 weeks in advance for a 1 way from the airport. The price came in too high, so I called to cancel. The gentleman said that they would honor the same price as a cab, so I went ahead with the reservation.
The day of the pick up — I was 30 minutes late on my arrival flight and NO ONE was waiting for me! I was on a very tight schedule, so that’s why I chose them over a cab!
I had to wait — when I specified that my flight came in at X time and I was on X flight! They told me that they would track my flight and be there waiting for me NONE of which happened!
VERY DISAPPOINTED in this service!!!
Only kudo I can give out is that the driver was great once he finally picked me up!