Firestone Complete Auto Care

I took my car in because it was making a strange noise in the front right. I dropped it off strictly because it is so convenient next to my workplace. They called me shortly after to say the wheel bearing on the back right needed to be replaced, I needed two new tires, new windshield wipers, a light bulb over my license plate was out that needed to be replaced and I needed my tires aligned. I told them to go ahead and do everything except for the windshield wipers since they were not giving me any problems.
I was called to come pick up my car and as I was halfway there (walking) I got another call from them saying one of my front ball joints was bad and that they recommend I replace it and to not drive on it longer than 1 – 2 weeks. I told them I have my own mechanic who I will go to to have him check on that (I was in a panic before because of the strange noise, should have taken it to him int he first place.) When I arrive the run down everything they charged me for and they said windshield wipers. I told them I did not say I wanted that and I would not be paying for that. The man told me it looked like they had approved all the work before they even called me to ask and then didn’t take it off. Because of this they did not charge me for the windshield wipers.
I drove the car to my mechanic and had him look over the bill and my car. He told me they also should not have charged me the $ 90 for the alignment because since they said there is a bad ball joint they cannot do an alignment. They called me and admitted the mistake and issued me a refund on that as well.
It’s very unsettling that they left the charge for the windshield wipers and the alignment on. What if I had not had a trusted mechanic I could go to? I would have been out $ 90 for no reason. It’s very shady here and if you want someone you can trust I would definitely look elsewhere. I will never be going to this firestone or any other one ever again.

Went today to get my oil changed at 4:30 and was told I would have to wait until 6:30 or 7… For an oil change? No.

I have been coming to this Firestone for quite a while now and have had nothing but great service. They are friendly, knowledgable, and fair. I don’t ever feel as though they are suggesting unnecessary work, which is a major plus. It is hard to find car shops that make me feel comfortable, but they definitely have made me a regular customer.

This is my second time at this location. The first being just before July 4 weekend 2014. That time it was about 9:00AM, with 2 other people in waiting area and I needed a patch for a nail in my tire. I warned the guy some of the caps were stuck on the air pressure valve and if they snapped them off, it would break the sensor, so please ONLY fix the flat and don’t mess with the other tires. Well, they did it anyway and ended up replacing the sensor at their expense. It took about an hour or so and it cost around $ 25 for the repairs.
Fast forward to Sunday July 5, 2015 I come in 15 minutes before closing and they cannot take me but schedule me for 7:00AM Monday morning, reminding the person of the last time I warned them about the sensor problem and letting them know the other air valve caps are fine, but one of the sensors is still bad and I don’t remember which one it is. Monday morning rolls around and tell the same story of «hey don’t mess with the sensor blah blah» I’m literally the only person there, and I still had to wait over an hour for a patch, and unlike last time, they did not attempt to check the tire pressure on the other tires. And in my rush to get to work cuz this is taking way too long I just paid for the service of $ 30something — they charged an additional $ 7 for «SPECIAL CARE». WTF?!? I’m being charged for a known problem with my vehicle that you can easily avoid by heeding my multiple warning and I get charged $ 7 for this???
I’m told Discount Tires down the street is cheaper, nicer and faster… If only they were available this past Sunday, so didn’t have to waste my time or additional money for a simple flat… or as the technican said «it’s just a smal nail, it should be a quick easy fix» –_​_​–

If I could give them 0 stars I would. I have been sitting here for an hour and 30 minutes for an oil change. Ridiculous! They only had 1 car in the garage when I arrived! The guy told me they would maybe take an hour and after I signed the paper he said it would take longer… wish he would have told me before I agreed!

Honestly nothing really good to say here. Took my car in for a basic inspection and they tried saying I need all Firestone brand items on my car and gave me an estimate that was hundreds of dollars and then said it’s very affordable if I sign up for the credit card. Seriously be wary of this place they nickel and dime you to death. If possible would have ⁰⁄₅ stars. The whole place seemed very unprofessional and I know for a fact that I will never be back.

Real mixed feelings here. On one hand, they rescued my daughter while traveling out of state, correctly diagnosed fuel pump failure, and got the vehicle repaired same day. HOWEVER, they overcharged for the pump part $ 167, and «accidentally» added part and labor costs for a regulator that was not installed. Only after several long distance calls did they finally credit the AmEx. Just watch yourself there.

So I am done with this place, have given them our business on two cars for oil changes and minor work. My wife goes in today to have look at the windshield washer not working. We just some snow and driving down the highway and not able to use the windshield washer is a hazard. All the grime coming off the road from the cars in front really builds up. So, we know that the container is full of fluid, you can hear the pump working, the car has been running for 30 min so it is not froze up and they give her a hard time about checking it out!!! Really!!! Are you not in the car repair business??? So, after her having to «reason» with them they check it out and $ 30 later they determine the line was clog and easily cleaned it out. At the same store, I got a quote of a set of tires because they had a sale. After adding back the labor, fees, taxes, TPMS package, warranty, etc etc I was paying more than what I saved on the tires. it was like $ 100 in extras. Went to Sams Club. Its $ 15 per tire to put them on, period, no TPMS package, no extra warranty charge, no disposal fees and no huge labor cost on top of all that. At another store, my wife had a flat tire and they want to put the most expensive tire they had on the car to replace it, saying it could not be fixed. Well, I went elsewhere and got it fixed for $ 20. They stand in front of sign that talks about honesty and they clearly take advantage of people.

Totally dishonest, these guys tried to charge $ 750 for a distributor that cost $ 175 and took15 minutes for a high school auto tech student to replace. They would get 0 stars if possible and probably dis barred if they were attorneys.

Shop fees and other nonsense get added on top of seemingly reasonable prices. For tires, go to Costco. For other repairs, go to Precision Tune or Meineke for same service, better value.

I have been going to this particular Firestone for several years and always get really great service here. I never feel like they are trying to get me to buy things that my car doesn’t need. Often I just go in for an oil change and am out with no mention of anything else that I probably don’t need. I feel they are thorough and knowledgable when it comes to my car. I’ve also purchased tires here and had really great service. They didn’t have the tire that I needed so they gave me a more expensive one that was in stock for the same price as the cheaper one. I even mentioned that I had a coupon that I forgot to bring and they just included it without actually having it with me. Great guys who are always respectful.

Tried to upsell me to more expensive product and misrepresented sale price. Go somewhere else. Distrustful and looks for ways to spend your money.

Do NOT go here! Took my car here for an inspection and they failed it for a «wobbly headlight» and they said one of my other lights was out. I took it somewhere else and they said NO lights were out and that they found no evidence of a «wobbly headlight.» Go ANYWHERE else.

This location of Firestone used to be pretty good, but things have gone downhill here over the past couple of years.
There are a few good people working in the shop but overall I don’t trust this place to do anything more than an inspection or a basic oil change.
Even if you are simply going in for an inspection, I would recommend calling to make an appointment or just plan to leave your car for a few hours because they will take forever to get to you.