This is as good as a Formal Rental business can get. This staff was very cordial and was willing to work with what I needed. I needed to rent a tuxedo jacket at the last minute for a production I was in and they tried so hard to find the coat in my size. The jacket looked great on stage and I got it in time. You get the sense that this is a family owned place or at least the the people who work there are very close and are very invested in the formal wear business. I am using this location for all my formal wear needs in the future.