Hendrick Porsche

Best of the best. HAG is terrific and the Porsche shop exceeds expectations. Steve Mann, David Foster, et. al. build trust, deliver quality & value… over & over. Thank you!

Had a great experience with Bryan. He listened to our needs and was able to provide us a fair price. I have been to other Porsche dealerships, but the service here is the standard. Can’t way for the new facility!

Hendrick is known for providing excellent customer care and there is one employee who demonstrated this expertly. If you’re considering purchasing a vehicle, go speak to Bryan Armbruster. He is a wealth of knowledge and an absolute pleasure to work with. Answered all my questions and made the process as smooth as possible.

When you go here to look for your next vehicle that will turn heads and make your friends jealous, ask for Bryan Armbruster. He’s a great guy! Very knowledgeable and filled with integrity. He is a pleasure to know and an honor to do business with.

I live in Atlanta and we have two very large Porsche dealerships here but I chose to drive to Charlotte instead.
Bryan Armbruster was very helpful and followed up after the sale. When I decide to trade, I will definitely go back to Hendrick Porsche.

Hendrick Porsche Delivers on Sales but people hardly mention the service and parts team. Everyone there is knowledgeable and goes the extra mile to please. If you do happen to be in the market to purchase a Porsche, Bryan Armbruster is More than just a good client client adviser, he will take more than enough time to get to know you, your family and what it is exactly you are looking for

It is rare to have a pleasant experience when buying a car; however with Hendick Porsche we were made comfortable immediately from the smile behind the front desk to our salespersons. Bryan and Scott go above and beyond. Mark in finance is very helpful. No one is pushy. Nicely this carries on into service. Matt and Even are top notch.

I am a long time BMW driver (we currently have a 650 vert and an X5M). I’ve never really been around anyone that had a Porsche so my knowledge of the brand was quite limited but I have always been intrigued by them. I took some time a few weeks back to visit Hendrick Porsche after a service visit for my bimmer and had the opportunity to meet with Bryan Armbruster, one of the sales associates.
I explained to Bryan that I still had just under a year remaining on my lease but wanted to learn more about Porsche and the various models. Even though he knew he wasn’t making a sale that day, Bryan spent well over an hour with me to introduce me to the brand, show me all of the models and even test drive two different cars.
Being new to Porsche I know that it will take several visits to really dial in which vehicle and options that I will want. Since my visit, Bryan has been very responsive in answering all of the questions that I have been sending his way.
I’m not sure when I will actually pull the trigger, but when I do, I can assure you that I will be buying my first Porsche from Bryan.

Hendrick Porsche is an excellent dealership. I highly recommend them to your next Porsche purchase. Also, ask for Bryan Armbruster. Customer service is in his top priority

Last week I purchased a 2016 Porsche Cayenne at Hendricks Porsche. This was clearly the best car buying experience of my life. My Sales Rep Albie Blanco treated me as a valued customer from the moment we met. I worked in customer service my entire life, so I had high expectations. Albie has exceeded all of my expectations! And as far as the car goes, all I can say is WOW! I moved up from an Acura MDX to a Porsche Cayenne with zero regrets!

There is Ok customer service and then there is Albie Blanco! I want to take time to recognize Albie for the splendid job he did helping me find just the right car. Albie is a great listener and even when I changed strategy on the type of car I wanted, he immediately responded by pointing out multiple options to meet if not exceed my expectations. Not once in the process did I feel pressured to make the sale. Absolutely loved working with Albie and have already recommended him to others. This is how the car-​buying experience should be. Thank you Albie, you are the real deal!
GLB

2 weekends ago my wife and I were car-​shopping on a Sunday afternoon (note, some car dealerships are open on Sunday’s in NC). She saw a 2004 Boxster is very nice shape, so we decided to get it. So to be proactive, the following day (Monday), I called Hendrick Porsche at a few minutes after 8am to set an appointments for late afternoon after I could get away from the office to drive the car and purchase it, if it met my qualifications. Note: I’ve owned a 986 before and quite familiar with Boxsters. Since Albie, the salesperson was off the clock at 5pm, he supposedly set me up with another salesperson who was supposed to call me and provide service history and known background of the car. While on my way from the office to Hendrick Porsche, I get a call (around 5pm) from the other salesperson to tell me they sold the car earlier in the day! Wow, I was shocked! No one had called to let me know someone else was interested and/​or actually buying the car! This was just plain bad business, heck they told me someone from over 500 miles away had called in and put a deposit on the car Monday afternoon! Had they informed me when I called in very early Monday morning that I must place a deposit to hold the car until I could arrive Monday evening, I certainly would have done so! Very bad business ethics, untrustworthy people here, so I highly recommend shopping somewhere else where honesty and integrity are the business standard!
Part two, I want to thank HENDRICK Porsche for the reply, however it still would’ve been appropriate to call me as soon as they had the other individual placing a nonrefundable deposit on the car so I wouldn’t have planned to take off from my office early and drive down there only to find out on the way into the dealership that the deal was dead. Also, I would have placed a deposit on the car, had they mentioned it was possible to do so, early Monday morning when I called in.

I came in looking at the panamera GTS and wanted to thank Albie for such excellent service. We went to a lot of dealerships and no one came close to the communication, responsiveness and kindness Albie provided. He did such a great job and was so accommodating.
If you are looking for a Porsche he’s your guy. We were so impressed with him, Hendrick needs more guys like Albie on their lots to kick the sales guy reputation to the curb, he was great and will exceed all your expectations. Now go test drive that panamera GTS! You won’t want anything else!

Be very careful. I loved my Porsche in Connecticut and therefore when I moved to NC thought I would get another. I was mislead and the place seems more than a bit shady. I was told they do not have any pre-​certified cars (as I buy preowned) to only find out from Porsche when they called for feedback that they have plenty. I was just lied to. Then the 30 day warranty was in place and they tried to hand me a 400.00 bill. After we laughed and told them I had brought the car back twice in the 30 days for this reason they paid… but to find out something came up like 2 days later that would cost me 1K.(sound strange?) I traded my old car in because of repairs the sales person told me were no doubt to occur in the next few months, thousands worth. Now of course I question everything that was said to me and he gave me 3K less that the KBB on my car in pristine condition. The sad thing is I had a Porsche I loved and now every time I am in my new car I wish I had kept my old one. When you lose trust in a company such as Porsche where do you go from here? This will be my last Porsche and my suggestion would be to drive up to Hickory if you are looking to buy one. Even the fact they left us sitting in the showroom for the one repair that was covered by the warranty and the sales manager left to lunch and forgot to tell us the car was ready was enough good customer service for us. Most places give you a loaner car, we were left to sit and wait almost 4 hours.

I the only reason I am giving them 2 stars is because Scott is excellent in the service department. However, my experience with Colton Williams in the parts dept, has been HORRIBLE! I am now on my 3^rd different delivery date (now set for ¹⁄₆) for the last remaining part for some window trim I ordered for my Panamera. I was initially told by Colton that NONE of the parts were on back-​order, I ordered the parts (almost $ 1,000 worth) then when I inquired about the arrival of the parts (he didn’t contact me, I had to contact him), he told me that one of the parts was on back-​order, Mind you, I had already set up the install with another vendor based on the initial date. Ok things happen, I understand. The next delivery date comes (again, no contact initiated by Colton) and I contact Colton only to be told that the part did not arrive. Now I have to call the vendor doing the installation, again, to change the date. What ticked me off the most was Colton’s response to my last email, in CAPS! Yes, in caps! What business rep in customer service responds in caps? Needless to say, whether the part comes on ¹⁄₆ or not, I will NEVER use Hendrick Porsche’s part dept again. I will use another, even if it is out of state!
Tim

The only reason is that Scott in sales is nice otherwise I’d give less. The «Porsche experts «here are very unreliable and I believe them to be incompetent. Could not figure out a code for my radio for weeks and then claimed my navigation CDs were too old because it wasn’t reading the discs lol but in fact it is apparent they broke my CD player and tried to pass it off as old equipment so I’d upgrade. If it took me 2 minutes to figure that out I guess I’m the real Porsche specialist who will no longer come to this place although I really was satisfied with the service team upfront the people who execute ruined my experience

Scott in parts is awesome. Very helpful with finding a motorsports part that I needed and he gave me a nice discount as a PCA member.

Stellar service department, especially Scott White — Andy Forbis. Sales — meh.

Pretty! Shiny! Visions of Porshe’s dancing in my head. I even found one I thought I could get if they give me a really good trade in deal! Fun to look, but I love my little Volvo. It was also Sunday, so we didn’t get jumped as soon as we got out of the car.

They still don’t try and sell me a car? Though they have finally added me to some email distribution list showing cars for sale and new inventory… not a «leaps or bounds» but it is a start.
Scott in service CONTINUES TO BE THE BEST!!! I mean this guy cracks me up… always is upbeat… and flexible with any and all issues I have with owning a luxury car. Is mine the newest? No… Fastest? No… Most expensive? No… but you’d never know it. He does a great job and the service team is also great.
FYI…complimentary drinks and water are a nice plus.