I.C. London

Love the products though I always receive the as gifts. Great brands! Prices can be a little over the stop… One of the employees there. I believe the manager. Younger girl can be very rude, she threw my friend her credit card. Crazy thing is, I think she does that to everyone without noticing because of her awful attitude. I also needed to add that the same girl who threw the credit card was also the same girl where my friends and I came in on a Saturday and she was pissed drunk or hungover the other girls there had to have known it but tried hard to overlook it

I cannot shop at department stores or stand alone stores like VS or Sonoma for my bras bc they don’t carry my size. So I found IC London and decided to check them out 5 yars ago when they were on East Blvd. I’ve always received a warm welcome when I stepped in the store and the sales associates were always helpful. Today Geneva was awesome and we found a bra that fit perfectly after trying on a ton of bras.
I do wish they would have more sales bc my bras cost an upwards of $ 74 plus dollars. I also wish they would bring back the 10% discount if you brought in your pink reusable IC London bag. The $ 25 for $ 40 voucher they have going on on Unilocal is a good deal, so check it out.

Staff was really helpful and assisted me a lot with sizing. I am a rare size so it was very helpful to actually be fitted correctly for once. They even have a variety of shirts that you can use so you can see how a bra you are trying on will actually look under a white T shirt and so forth.
Unfortunately they weren’t very good with price, I was hoping to spend $ 50 – 70 and they kept pushing $ 90 – 100 bras on me. I walked in and said first thing to an associate, «this is my range, do you have anything like that?» and they said «Yes, of course!» instead of the more honest «No, sorry, we don’t!». Starting with a $ 60 and then handing me only $ 90-​$ 120 bras after that without saying anything is kinda shady. Were they hoping I would like it enough to ignore the price? I wish they had said «these are a little more, but you should try them anyways» or something like that. Instead the tactic came off making me feel very uncomfortable like I couldn’t afford anything they had. But I could had I shopped on my own, because when browsing on my own I spotted plenty in the $ 50 – 70 range, but those were not the bras the associate pushed on me.
It is too bad because I needed to buy a bunch of bras (laundry disaster), I walked in intending to spend $ 300 or so. But I bought nothing.
Good for them that they want to make money, I have no issue with that, but unfortunately the store is just too rich for my blood. It is too bad because otherwise it is a nice place and I would have rather bought bras there instead of Nordstrom which is where I eventually found the sz 28s and 30’s that I needed. (IC london is not the ONLY place which carries a bigger size range than Victoria’s Secret…)

Needed help and ideas for a gift. The sales assistant Geneva was the best. She helped me find some great deals.

I don’t EVER plan to step foot in this store again! I needed a special bra for my 17 year old daughter to wear with her backless homecoming dress. I called first and was told they had the perfect adhesive bra. My daughter and I went to the store with the dress in hand, and she headed straight back to the dressing room. The salesperson stopped her and told her they didn’t have a tester in her size to try, «just buy it, it will definitely work». Well, it didn’t work. I ended up altering the dress so it could be worn with a regular bra.
Today, I went back to the store to return the bra. The salesperson went behind a curtain to talk to the owner. I heard the owner say, «tell her no, she tried it on, it can’t be returned». I was livid, she didn’t even have the decency to come out and talk to me. I had to ask the salesperson to ask the owner to come out. The owner argued with me for a good 10 minutes. She said my daughter should have tried a tester at the store before purchasing the bra. I told her we wanted to but we were told they didn’t have one to try. Here’s the best line yet, the salesperson says «I didn’t say we didn’t have a tester to try, I said we didn’t have one in her size»! What??? The scary part, the owner didn’t seem to see the ridiculousness of that statement! Finally, I was given a store credit. I will give the credit to a friend to use, because, again, I will NEVER step foot in that store again. The owner is willing to lose a customer over the cost of a bra? I, myself own a small business. Customer service matters as much, if not more, than the actual products being sold!!!

Thank you to Geneva for being so patient. Trying to find just the right size is not always easy but she was patient and finally helped me find some bras that will work well! Thx.

Great products and the sales associates are very knowledgeable and helpful. Of course the bras are a little pricey but it was so worth it!

Love this store! The associates are so very helpful and knowledgeable about their selection and what will work out best for you. The quality of their products are wonderful.

Helpful employees and great selection. The only place in Charlotte that sells my bra size which is terrible but I’m so glad that I.C. London exists in this city. They can be pricey but they showed me a variety of bras ranging from $ 50-​$ 100 though I’m sure that there are more options for those whose bra sizes aren’t completely bizarre and hard to find. Big fan of this spot.

Had a gift certificate that my sister won during a Charlotte event. Gift certificates are like money but I still wasn’t allowed to use a coupon with it (which also came from the event). No big deal, moving on. I still wanted to use the gift certificate but it was not easy nor fun to use because the real kicker was the service. Maybe I hit the store on an off day, I don’t know. There was no real welcome when I came in with my friend looking for something for my wedding. Finally someone started to help me and she was pretty nice and actually was turning around my first impression. However, another lady showed up some time later and, though I didn’t interact with her directly until I was checking out, her attitude towards us was not welcoming nor helpful at all. My friend and I both were disappointed and felt uncomfortable from the overall experience. They also did not have much selection in my size which was annoying because the main reason I wanted to visit was because they advertise a wide range of sizes. Even though it was annoying to me that the selection was lacking, I was told they had recently had a sale so I guess that’s not something I can get too picky about. Parking is a little touchy, since it’s in a small shopping area outside of South Park Mall, but we got lucky and got a close space. Overall, I don’t think the coupon I still have is worth revisiting this store.

Awesome selection! Owner helped find the perfect gifts.

Whee! A place to find hard-​to-​fit sizes that are functional, fashionable and unique, all with super friendly knowledgable staff.
I’m a new fan of IC London again. The new store (consolidates from East Boulevard and Ballantyne) is bright and fresh, and the selection seems bigger (or at least it’s organized better so you can see the options).
Along with the white, nude and black basics, this new incarnation of ICL include some really fun colors and unique brands from France and specialty lines.
As someone who wears a unique size, you’ll find it here, and get excellent service in getting fitted. The ladies here are much more attentive and knowledgeable about fitting than any department store, hands down. (Check your modesty at the door!)
Note: keep an eye out for coupons/​check-​in deals and sales. Some bras are over $ 100 and it’s easy to spend big bu-​ku here… but for something that fits perfectly and makes you feel great, it’s totally worth it.