Wow! Friendly staff, great selection! Came to outfit myself & husband for Cattle Barons Ball. Not only did we find EVERYTHING we came for, cowboy boots for my husband, shirts for both of us and a cute designer cowgirl hat for me, but the amazing staff literally helped us pick our selections and made sure they fit properly as well! Such a wonderful experience. You won’t find a more friendly, helpful staff! And people who leave a bad review because the store won’t take back your worn cowboy boots really shouldn’t. The only other review for this location is not a fair assessment of this store & nearly made me bypass it… until I read the reason for 2 stars. All because some dude wore his cowboy boots for a month & decided they were uncomfortable. Okay…
Michael G.
Évaluation du lieu : 2 Matthews, NC
Very disappointing. Have bought four pair of boots within the past year. The latest pair, a 2nd purchase of Ariats, was made thru layaway. I returned them them to the store today — within 30-days of taking possession, less than 60-days from the initial layaway transaction — because they were extremely uncomfortable over the course of a day’s wearing. I was hoping for some leniency due to my dissatisfaction with the boots & knowing that the boots are in resale condition. Initially the store manager was open to working with me to find a mutual win-win resolutation, however, they eventually cowered behind the policy stating that it had been more than 30-days since I put the boots on layaway and that ‘I was stuck with the boots.’