McDonald’s

Waited in line for 10 minutes, only to be told the ice cream machine is down for cleaning. This machine must be the cleanest one ever. It’s always down doesn’t matter what time you come here after 8pm. 2am after the bar, it’s being cleaned. So how long does it take to clean it? And why don’t they use some of that time to clean the dirty bathrooms and lobby.

I’d say this is the worst McDonalds in the world, but that would not cover it enough. This is quite possibly the worst establishment on earth. Every time I’ve ever been here I’ve had something to wrong. From terrible to service to getting orders wrong, if it can be messed up, they will find a way. Today I stood at the register for 5 minutes, knowing full and well what I wanted, waiting for someone to take my order. If i wanted to wait ten minutes for my meal, I would’ve gone to an actual restaurant. I walked out, taking my business to the Wendy’s down the street, where someone was WAITING at the cash register. What a novel idea. 0/​10, will avoid at all costs…

15 minutes after I ordered in the drive thru my car hasn’t moved… I think that pretty much is all you need to know for this review as I am writing in FROM the drive thru!

this has to be the worst mcdonalds ever. i cant believe i am doing a review on a fast food chains but i tried to give it a chance. The staff is extremely rude and slow. i wait 18 min for my food. food was cold missing food and the pie seem like it was 2 days old also I had hair on my cheeseburger. Beware travel 3 miles up to the northlake locations.

Every time that I go here the line is SUPER long. Even on the inside. Today I went to the drive through to order some food I waited for like 4 mins as someone pulled up in the second entrance and they were immediately greeted which I thought was strange since I had been waiting I continue to wait as the other car pulled around and still no one greeted me so I went to drive to the window and when I get there the woman says «what can u help you with baby» well I waited in the line and you got the person ahead of me. So I gave her my order and as I was giving my order she said hold on sweetie and then I went to ask if the first speaker was broken and the so called looking manager counting the employees draw down goes she’s working both lanes and taking money. I thought she came off extremely rude because the point of a drive through is to be a quick process of one person can’t handle it then maybe you need some assist so out someone else on there. If she was nicer I would have stayed in line and blew it off but no I took my business else where. Step up the customer service and number of staff if u can’t handle it please

Zero stars out of everything i ordered at 10 on a friday. Screw this place worst fastfood in the area

This place continues to go downhill. They constantly get food orders wrong, they are out of items, most of the employees seem to just not care. I am done with this place. I like McDonald’s but avoid this particular one like the plague.
I have called at least three times and complained and nothing has changed.

They can’t make a cup of coffee to save their lives. 4 strikes on one ice coffee. Asked for coffee not a cup of cream or sugar water. Coffee sweetened with cream. Coffee is the main ingredient not the other way around. Not the first time this has happened. Ordered a latte here received a cup of hot milk. They forgot the expresso all together. Next time I changed it up and ask for a coffee black. They gave it to me with cream and sugar.

I’ve only been through the drive thru, but I’ve visited pretty frequently. It’s almost always the same staff in the morning, and they’re always smiling (nice to see in the early hours). I’ve only had the wrong order once of the zillion times I’ve stopped by. The credit card machine was down once, but it happens.
It’s mcdonalds. If all you can really ask is to get what you want from someone who at least seems happy to help you, then these guys are doing their job!

Their card machine is almost always «broken» so they only accept cash. The fries always come out soggy and the service is so slow it’s faster to go next door to Wendy’s. I come here a lot because I live really close and there is no way their card machine is broken that frequently.

Someone just wrote me a note to say that I didn’t make a profit. No… I didn’t… the review should’ve read. McDonald’s wasted my time and kept my money which resulted in McDonald’s making the profit!!!

First I pull up to the right window and they serve the left side instead even though I was first. Then my person took forever taking my order that another 2 people went through on the other window. when I was done ordering she said is that all and I said yes then nothing. No confirmation screen no total no please pull forward. She never came back so I just took off. I was like hello? Did you get that? You there? McDonald’s? quarter pounder? If you can’t handle operating 2 drive thrus. Stick to one until you get it figured out. OR hire people with some kind of skill. It’s not that difficult to take an order now.

The parking lot was clean. Front door is by the stinky dumpster. The dining room floor felt greasy. The service was friendly and fast. The food was hot (great eating temp). I had breakfast, a no.1 egg mcmuffin meal, hashbrown with oj, it was the usual McDonald’s taste.

We’ve eaten here lots of time as it’s the closest McD’s to my grandmother’s neighborhood.
They’re usually pretty much on point but my most recent visit was a real bummer.
I detest the drive thru because it seems to be the dumping ground for cold fries and incorrect sandwich orders.
Sadly, my experience last week fell along these lines.
I ordered a double filet meal without tartar sauce and another meal for my daughter.
It’s a good thing I checked my purchase before I exited the parking lot. The double filet I paid for had morphed into a single filet with no cheese.
Which meant I had to get out of my car and go into the place, defeating the purpose of the drive thru and pretty much ensuring cold fries by the time I reached my destination.
The only thing that could have ticked me off more would have been to find the single filet upon arriving home.
So I went in with the filet AND the fries and asked for hot fries to accompany my new sandwich. While I waited, I observed the workers.
I saw one young lady accidentally knock a bag (from the stack of new bags), onto the floor.
When I saw her pick it up and place it back on top of the clean bags (Can anyone say «cross contamination»?), I called a manager over and told him.
He was curt but he found the offending bag and put it in the trash.
However, the bag beneath it should have been tossed as well because the bag that had fallen on the floor was placed dirty side down onto it.
And in keeping with my notion of good sanitation, both people who touched the dirty bag should have washed their hands after.
To her credit, another manager asked what was going on and she reprimanded the young lady firmly but nicely.
But still, I didn’t see anyone wash their hands.
Maybe it’s time for me to stop eating out.