Microsoft Store

Wasn’t expecting the level of service I received! I would consider myself an expert on Windows but was having an issue with memory on my surface. I had the pleasure of working with Steve Kerr who was just awesome. Within 10 minutes I was back up to speed. You need more of these stores Microsoft and employees like Steve!

I love Microsoft but this store is very overcrowded and not overcrowded with customer its overcrowded with Microsoft employees. I’m not saying someone needs to get fire, but I feel like they should be doing something more than just standing around like a bunch of thirsty puppies waiting for a bone to come to the door.

Exceptional Customer Service. I mean that. The best above and beyond anywhere else I have gone in my life.
It was sad day for me yesterday because I killed my Nokia Lumia 1520 but because I had complete care on my phone I was able to go back to Microsoft and get another phone with no problem. It was an even sadder day because I really loved my phone but it is no longer available so I had to change my phones. When I wasn’t sure what phone I wanted to go with and changed my mind — halfway through transaction, there was no problem whatsoever when I asked if they give me the other phone instead.
They help me set up new phone and made sure that all my settings and options were the same.
I was able to make an appointment online and when I arrived I was immediately greeted and asked what I needed help with. I told them I had an appointment and the rest was history. They even asked me if I wanted anything to drink.
I am huge Microsoft fan and love their products so to be able to get great service and great products is a win win for me.

The staff might be great if you have the time and ability to drive to the store in hopes that they have what you are looking for. Just don’t hope to actually talk to someone and get a question answered — the store will not provide any information on its stock via the phone. So if you are looking to figure out if they have a product before you go, you will have a very frustrating conversation in which someone standing in the store will not tell you whether they do or do not have something they might be standing right next to. It was an awful customer service experience and made me buy a competing product instead. Microsoft certainly isn’t going to improve its reputation this way!

Friendly staff. Interacted with several different people and all were enthused about the products and helpful. Glad to have this in the Charlotte area. Being able to try different laptops without the pushy staff of some other stores is great. Another perk is the products sold here are «signature editions» so they don’t have the bloatware you might get on the same laptop if you buy it elsewhere.

I’m an Apple girl. But, when my dad got his first smart phone EVER last month we received a white glove experience.
From start to finish this little pop up shop near Urban Outfitters showcased patience with my dad. I was appreciative of the time, care and attention to detail they displayed. Sometimes buying a technology product can be a humbling experience but the Microsoft Store was gracious in a way that would make me leave a 5 star review.