MyEyeDr.

Entire staff is super friendly & helpful! Love my new glasses! Worked great with my insurance!

Such a kind and helpful staff. While they didn’t take my insurance, they gave me all the paperwork I needed to send the insurance co to be reimbursed. The Dr and his assistant were very knowledgeable and had me in and out in ten minutes.

Manager and service at this store is some of the lowest I’ve seen in awhile. Complete lack of empathy of store personnel especially store manager Angela. I think she was mad that I canceled my order and she lost commission and told me I have to wait 6 weeks for a refund to my HSA debit card that could only be issued by a refund check via postal mail from the home office. 6 weeks and a refund check in the mail and all they have to do is swipe my card? This is 2016 for goodness sake! Never once told me that they were upgrading debit card systems and that if I called the 800 customer care line I could get a refund over the phone instantly. Only found that out after I called to report her reprehensible customer service. After the way she talked to me, I am confident she was trying to punish me by making me wait as long as possible for my refund. When I asked her if she talked to all of her customers they way she was talking to me, her response was «Only to the one’s that don’t listen!». I will never use this company again for my vision needs after this serviceIi received at this store. She should be fired for talking to me the way she did. Completely unacceptable! Uncaring people and won’t let you walk around the store. They make you sit down and bring what glasses they think will look good on you to you. Not the kind of experience I expect from a retail store. Sad… just sad.

I found this in my network when my new insurance kicked in. Lesson learned, keep to your local, professional, caring optometrist and eyewear provider. The staff is fine (a few inappropriate conversations between them, but courteous and professional to the customers), the place is clean, and the wait is acceptable. This is all great, on the surface.
After my appointment, I got sent to a girl who was to consult me on getting new glasses. She pushed really hard for these particular kind. We tested a few and she kept going back to the same glasses. She measured and said they would be fine even though they felt very snug. She assured me this could be fixed in the final fitting.
I purchased my glasses which sent me back over $ 300.00 and went on my merry way. I came back about a week later to pick them up. They fitted them and they were still tight. We plied and plied until they were snug, but not alarmingly tight. The girl, which was not the same who consulted me on the glasses (actually, I’ve never seen her since) told me it was natural and they would relax and expand with normal wear.
I came back two days later due to serious pain on my temples and headaches. The gentleman plied them some more. They felt snug, but better. I told him they still felt tight and, again, I was assured they would expand with time.
I came back a third time because they still caused pretty serious pain. I had to go home once because the pain was so bad. I took them off in front of my daughter and she was alarmed at how deep and pronounced the grove from the glasses was on my temples. I returned to get them fixed again, the girl, who even claimed to remember me from coming back, plied them again. Again, I told her, these feel tight. She pretty much told me they were too small for my and that she hoped it worked out for me this time and gave me this «sorry buddy, but you’re SOL». In essence, she diplomatically told me that is as far as they could go and that I just wasted $ 300.00 on something I can’t use without causing severe pain and probably damage.
I resorted to wearing my old glasses or a week, no pain, no tension, no headache.
I started wearing my glasses again about three or four days ago. After two days, the pain was so severe and the pressure to my head was so intense, my vision became blurred and again, I had to go home and take some serious pain meds. During my third visit, I witnessed another customer who had also been consulted into getting contacts that were not right for him. The lady who was helping him, albeit very politely, told him he pretty much was also shit outta luck.
This company takes no responsibility for how neglectful, irresponsible and inexperienced their staff is. Now, I am stuck with very expensive glasses that I can’t wear and they made no attempt to try to do anything about it.
I will never go back and they will never see me say anything good about my experience here.

Don’t you hate when there are add-​ons that you don’t ask for, but are slipped in? There was a warranty that we were charged for on the receipt that our flex spending wouldn’t pick up. No big deal – we tried to get a refund and were told that, even if it was THEIR FAULT, and even if they obtained written authorization from us, there was not a way for them to process a credit card return over the phone due to the potential for fraud. (Ironic, that, since they potentially fraudulently added a charge onto our account.) Since their office is far out of the way and the traffic around there is awful, I asked for a check to be processed. That was fine, I was told, but would take 4 – 6 weeks (and, when asked to note «rush» on it, they said it wouldn’t make any difference because it was coming from the corporate office – a corporate office that must be in the wilds of a country that technology and transportation forgot because it takes 4 – 6 weeks to get a single piece of paper back from there). I also asked if I was able to speak to someone at corporate, but was told that there was no one that I could speak to there (I guess the telephone fees to a wild country would be astronomical since they probably don’t have telephone poles or the internet available, so maybe I should be thanking them).
But seriously, a refund for a charge that we didn’t ask for and, because we don’t want to have to drive to the other side of town and brave the crazy traffic, we have to wait 4 – 6 weeks, and there’s no one higher than the store manager to talk to? Nope. I asked her if we could get his vision records back because we are NOT going there again.
To be fair, the ladies I spoke to were friendly and courteous, but I was told it was their «corporate policy.» I have worked in retail before, and when it’s a customer service issue for something that was the company’s fault? We would bend over backwards to make it right. We were also told NEVER to throw policy in the customer’s face because that is just really bad customer service. At MyEyeDr. (which is NOT my eye doctor anymore) – not so much.
*Forgive me for using the same review that I posted on Google. I wanted to cover more than one base.*

I visited the branch at NC-​South Blvd, 5330 South Blvd. Charlotte NC 28 217‑4116 on 10/​17/​2015.
I did a comprehensive exam which is fully covered by my insurance. Later then, i consulted the Optician sitting in My Eye Dr and he advised me to order Lenses as per the prescription for which after deducting from my insurance i would have to pay $ 111.00 out of pocket.
I double verified with him and he said that yes that is the entire amount i would have to pay. I paid the amount from my credit card and then he told me that you are all set to go and come back to collect your lenses when you get the SMS.
I got the SMS yesterday and today when i went to collect it, they asked me to pay another $ 110 which was shocking to me. They said that this is the pending amount.
I wanted to talk to the person who told me in the first place that the amount that i had to pay was just $ 111 which i already paid, but they said that, that guy has quit the company. He is no more working with My Eye Dr anymore.
This seems fraudulent to me. They are not refunding my amount and they have not given me the lenses as well.
I would never order lenses for 200 bucks. Because he told me that all i had to pay was $ 111 — I ordered.
To add to this– i was not given any receipt of payment as well. He just gave me my card payment receipt. This is again suspicious.
When i spoke to the customer care– they were no willing to help at all, and on top of it they send me an email saying that we cant help.
I still havent got my lenses and not even my money.

Had a 9am appointment first thing on Saturday morning. At 9:45am, I am still waiting to see the Optometrist. Apparently, they took walk-​ins and an appointment scheduled after mine before me so I was forced to wait. What’s the point of scheduling an appointment if they are not honored? Very dissatisfied with the blatant unprofessionalism of taking a walk-​in over an appointment. Plan several hours to spend here if you use this office despite my warning.

I’ve been using this location for over a year now. I ordered new frames (a gorgeous pair of brown Pepe LeJeans) and will be visiting them soon for my annual appointment. Easy to schedule and quick friendly service.

Beware: they will charge you additional money for a full copy of your Rx. Thry told me that they dont give it out brcause they know you will go online and buy glases instead of buying from them. Never going back.

I found this place was in my network and with the great ratings it received, I was excited to go. The actual eye exam was painless, and rather quick. It was the best experience I’ve had yet with an eye doctor, however, when it got to the part of «did you want to get glasses today» that went a little downhill.
The gentleman that was trying to help me pick out a pair of glasses was very distracted by another employee who obviously didn’t know what he was doing. It wasn’t a huge deal, but it was a bit irritating when he was interrupted at least 3 times, and then pulled away. The glasses selection was small for my price range, and the man helping me didn’t really listen to what I liked/​wanted in my glasses. When I made a comment about how I didn’t really like the cat eye lens, he proceeded to show me a few more like that, and with every time, I’d comment how I didn’t like that style on my face. I also felt extremely pressured to purchase a pair of frames that I didn’t like and were out of my price range, but the gentleman raved about how well they fit on my face and how he’d «never seen these glasses look good on anyone, even the model they were displayed on» which was kind of him to say, and be so confident in, but it was a little stressful as he kept trying to close the sale on a pair I obviously struggled to love. Overall, the doctor was great and most of the staff was friendly, but the small selection and pushy salesman was a bit disappointing. I ended up going to Lens Crafters and fell in love with a pair as soon as I put them on my face. Which, thinking about it now, are indeed similar to the ones my pushy salesman was trying to get me to go for. In conclusion, I’m giving this four stars just because their glasses selection wasn’t as big as I’d hoped, and I’d definitely go back for an eye exam, but not to purchase any glasses due to their limited selection.

Front office staff is warm and welcoming. Attending doctor was friendly, helpful and went through the eye tests with patience. The helping staff was amazing. Location is commutable and easy to visit. Good collection of frames but takes a while for the lens to be delivered.

This is a great place! The staff is professional & friendly. The doctor was professional and congenial. Amanda was very helpful in sorting out my insurance. I was walked through the options and costs needed to supply my corrective lenses. The staff was very patient and more than willing to offer alternative and varied solutions. I heartily recommend this location.

Best eye care experience ever!
The front desk was SO Helpful & nice.
The Doctor was friendly and answered all my questions in medical terms so I could understand WHY, which I love.
The owner who sells glasses and fits frames was a professional, I told him what style I was looking for, he pulled his top 3, but the 1^st one he pulled ended up being the ONE! I didn’t know it till I tried on every other frame I liked, just to be sure, and he was right! SKILLS ! 6 months later I’m still in love with my frames! :)
Plus, I saved hundreds of dollars on my frames thanks to a Groupon offer!