O’Charley’s Restaurant & Bar

I really like this place. I haven’t been able to eat solid food for awhile because of a stomach issue. I started back about a week and a half ago. This was my first steak in about two months. I don’t know if that is the reason but the steak was soooooo good and the margarita was absolutely delicious. I’m going back next Tuesday to make sure. No joke. Lol

The family and I made a last minute decision to go out to dinner tonight. Decided on O’Charleys since we’ve never been there before and the menu looked appetizing. We ordered the Steak & Crabcake, Fish & Chips, and Cajun Chicken Pasta.
First off, the service gets ⁵⁄₅. I forget our servers name now but he was fabulous. Never let our drinks run out. Kept the refillable drinks full. Didn’t hover or crowd the table. He did awesome.
The Steak & Crabcakes get a ⁵⁄₅ for plate size and taste. This was ordered with the pilaf a baked potato. The steak was cooked perfectly to order, Crabcake was tasty and mild in flavor. Sides were flavorful and not dry at all.
The Fish & Chips get a ⁴⁄₅. The fish was good and flaky but I wish it was crispier. Not much else you can say about fish and French fries.
The Cajun Chicken Pasta sadly gets a ²⁄₅. It wasn’t horrible but I definitely wouldn’t advertise it as «Cajun» or as having a «spicy Cajun sauce». While the pasta was cooked correctly and the flavor of the peppers (green and red, not spicy peppers) does come though in the sauce, there just wasn’t anything about the flavor that I’d call Cajun. I hate to say but the Parmesan Shrimp Pasta at Ruby Tuesdays has more of that flavor than this dish had. I think maybe if the chef was a little heavier handed on the seasoning or maybe if the chicken were blackened in it then added to the pasta you would get more flavor. The manager did tell us that most people love this dish with no complaints so maybe it was an off day for the chef. I’d say if you do decide to order this then maybe ask for more seasoning if that’s possible. The Bayou Shrimp Pasta has this same sauce (I believe) so maybe it’s mixed beforehand.

Several in my party ordered steaks some 6oz and 2 9oz. All came out with 6oz steaks and the manager states «trust» me it’s 9oz. Never asking if I wanted something else and stated she couldn’t cook me another because it will come out the same. THE WORST RESTAURANT EXPERIENCE I’ve had. Horrible customer service.

I had the Nashville Chicken sandwich which is advertised as hot. In this case there is actual truth in advertising. This sandwich is hot to the point that any flavor component from the fried chicken is lost in the heat of the sauce. I enjoyed the sandwich but I believe it would be better if toned down a degree or two. This from a person who regularly eats hot jalapeños. Overall good dish but a degree or so too spicy.

We went for dinner on 3÷14÷2016 at 6:45 pm. Very few people, restaurant way maybe ¹⁄₃ full of customers. We wanted to sit in the bar area, to see the TV while dining, were told immediately «no», that wasn’t possible (even though there were empty booths and no one at the bar. Two additional parties came in for tables. Hostess just stood there, asked how many in the party. 10 – 15 minute waits in a restaurant that had more empty tables than full!?! Staff were crawling all over the place, so it was not understaffed. Our party got tired of waiting and finally just left. As we left, party of 5 arrived and they were told there was a 15 minute wait, no one ever got seated while we were there even though the place was practically empty. Hostess could have cared less that we left. Sad service, will never go back. Went to Jocks and Jill’s instead and had an awesome experience there

My lesson of the day, do not jump to conclusions. My dad had to catch a flight and it was taking longer than we expected so we needed to get our food to go. We explained the situation to our waitress, Tammy, and she went to get us boxes and bring us the checks.
Unfortunately, my dad couldn’t wait any longer and he had to leave. I stayed and paid. I used $ 20 for my parents check and paid for mine with a credit card. When Tammy brought back the slip for me to sign, she didn’t being back any change. Immediately, I became angry and felt like she was stealing.
Of course, I was going to tip her but it seemed extremely inappropriate for her to assume that I would tip her. I asked for the manager and explained the situation. During the conversation Tammy came over. She asked what she did and then she explained that she thought the $ 20 was my dad’s and that since he left, he didn’t need any change.
From her perspective, it made sense. We both apologized for the misunderstanding and I ended up giving her an even bigger tip.
The only reason I’m giving them 4 stars is I wish Tammy hadn’t gone MIA for 10 minutes before our food came out. If we could have found her sooner, we wouldn’t have the mix up and my dad could have taken his food to go.
I would definitely come back. The manager and Tammy were very accommodating and the chicken pot pie is delicious.

I never dine at O Charley’s. Not since high school. The interior has stayed untouched. What’s the movie with Ryan Reynolds where he works in a restaurant? It looks EXACTLY like that inside. Everyone here was friendly. The place was super clean (bathrooms included). Waitress was on par. No one at the table was used to house salads not coming with shredded cheese like other steakhouses so by the time we all realized, the waitress made 2 trips back to the kitchen for it. We felt bad and left a higher too for the extra work haha.
I ordered the prime rib, medium. It was sad. A good bit of fat and it just looked SAD. Maybe 6 oz. for $ 15. The cook let it hang out on the grill until it was medium-​well to the FULLEST extent. I didn’t want to send it back since I hadn’t had breakfast or lunch that day. The French silk pie was awesome and a good price.
I kept 1 star for having an amateur cook on the line on a Saturday night, and 1 for the price. They could make better food to keep customers coming back and maybe a small lit up sign at the actual turn inside the complex (the restaurant is buried behind the IHOP and Arby’s).
Cheers.

In time for the Sunday brunch. I tried the country fried steak and eggs scrambled with cheese. This is a new dish for this O’Charley’s but I must admit it was very delicious extra fluffy eggs, cheese well melted. I’m ready for a afternoon nap now.

Service is getting better at this place but still has a way to go. Our server was attentive and the rolls and appetizers came out quickly. After that, the meals took a while to come out. The place was not very busy but our server seemed to be covering most of the restaurant alone. My mother enjoyed her birthday lunch. We ordered a variety of dishes which were all basic American fare. Nothing to write home about and no major complaints.

I was disappointed. The food was just «okay» and service was less than be desired. I wanted to really like this place but just couldn’t. I’d try it again bc it’s wasn’t terrible but not anytime soon

Forget the food — the tables and floor were gross. The tables were so sticky the napkins ACTUALLY STUCK to the table ! The floor was sticky — even in the bathroom !!! If they are keeping the areas where the customers are in this state, I don’t even WANT to know what is going on in the kitchen. We won’t be going back based on cleanliness alone. However, if you want to hear about the food: I got the catfish — worst I’ve ever had. Breading was flavorless and no crunch. Baked potato soup was really good. Pecan pie was just OK — tasted like bought out of a grocery store freezer section. The salads my friends had looked good. None of us really wanted to come back though due to the stickiness of the restaurant. It’s a shame, because the O’Charley’s I went to back home in Indiana is really good and clean. STAY AWAY from this one !

Pretty good food. Waitress was slow and didn’t bring me change when I payed in cash saying, «I’m assuming you didn’t want change…» Even if I didn’t it’s not good to assume. Not to mention the bartending skills we’re very subpar. It took 20 minutes for 4 margaritas that had absolutely no flavor. If you’re going to be a bartender you should without a doubt know how to atleast make a margarita… let alone within a 10 minute time span on a slow Sunday night. The only thing that brought this up to three stars is that I had a good time with my bros.

Food was pretty good. Rolls are great. Service was fine. Typical O’charleys. Love the chicken fingers. Margaritas were absolutely horrendous. Pretty sure it was water with a ton of ice. Tried to give them a second chance on my second margarita, even worse.

My other half and I’s favorite place for date night. The food is amazing and the pies are spot on. We love coming here and the staff are great.

Meh. Just a lot of meh. Meh prices, meh food, meh service. This is not a place I choose to go unless my coworkers are having an outing. My experience several times now has involved greasy, bland food, jumbled waiters, and a price tag that just doesn’t reflect my experience. I’ll comment on a few food items in particular:
Fried Catfish: Soggy and slimy under the breading. I’ve never seen catfish like this before. Gross.
Cajun Chicken Pasta: Oily and bland, doused with cajun french fry seasoning. Really disappointing for a pasta dish, but the chicken isn’t bad, so I can stomach it.
Tater Tot Fondue: Don’t even waste your money. Freezer tots with really fake-​tasting cheese. Just bad.
Coworkers that normally clean their plate only finish part of it. I’ve even seen someone send back a burger because of how mediocre it was. The ONLY saving grace for this place are the rolls, which are pretty delicious.
I honestly don’t know who keeps picking O’Charley’s for lunch, but it sure isn’t me.

I usually like O’Charlies but apparently tonight was not a good night. The salad was old and withered and pretty much not edible. The medium rare steak was hard and tough and I was unable to eat that also… But my 2 dogs at home will be thrilled with this steak! Thank God the baked potato was safe!!!
O’Charlies, please re-​evaluate yourselves!

I usually come here once every 2 weeks or so and order the same thing. .fish and chips which are not bad. Today same thing but the complimentary yeast rolls were no way the norm. Dense and then over cooked. Bottom dark brown. When I inquired was given a cery lame excuse that it is because it is winter. What dies winter, which is outside, have anything to do with yeast rising in a hot kitchen. I guess the bartender thought I was drunk. drinking iced tea here. On top after I complained there was not even an offer to check the kitchen for a better batch or pan of rolls. poor custmer service.
Anyway, very disappointed with the bread and even more with the lane excuse and lack of customer service. Can someone get it right here.

Warning: This will be frank!
After a few chips from the app that was included in our meal (no choice) found a hair that didn’t belong to us.
After saying; I want to return (to another location) to get Prime Rib — I was just reminded of all the farting that took place after the meal. It was consistent and smelly to say the least. I thought it was my body punishing me for going off the «eat clean menu» but nope it was mos def this meal.
On to other measurable things:
Potato Soup = worst I’ve ever had… 0 Stars
Bread = ok, they bring it right over … 3 Stars
Prime Rib = flavorful … 4 stars
Service — eh, ok.
Ambience — nothing striking
Price — average deal
Location — OMG, I forget what Southern living is like but at least the strip malls are aplenty over this way. And a Sonic’s off the interstate.
Overall all — 2 stars
But Diner beWare
FYI: because we had Prime Rib with just soup. Our meat (the entrée) came before the water was provided. Ain’t that’s something?

Service was outstanding. I hadn’t even pulled out my phone to check in yet & bread was already being sat down on my table. Wow!
Portions & service was outstanding! I was impress w/​our servers professionalism.

UPDATE!!! The brunch items here are all very good however I think the best deal if you are really hungry is the Overloaded Brunch Platter! It comes with a 6oz sirloin, two eggs, three slices of bacon and a half waffle! Everything is just so delicious! The steak and eggs are cooked to order however you chose and the waffle is light and flaky!
Add a made from scratch strawberry lemonade and I can guarantee an outstanding meal!